Picnic

I’m shocked at how poor the service is. So far they have been unable to find my address 3 times, with added instructions plus ‘what3words’. I just cannot understand how that’s possible. It’s caused so much hassle waiting in for non existent delivery attempts and then waiting of web chat that doesn’t work, trying to work out how to cheat the helpline so that I can actually speak to someone and wait 20+ minute for someone to tell me they’ll redeliver another day. Having said they’ll try next day it just didn’t update tracking and then failed to deliver 2 days later. It’s so painful, and such a waste of time

Delivery indicated 5-7 days but wasn’t dispatched for over a week. Unable to contact via chat online. On arrival the box looked like has been used several times, had a tissue and old label in the box (with someone else’s address) and was missing one of the 3 items. I would recommend this site at all

Asked for support for misleading product. Was told they would check if it was redeemed before refunding and then immediately shut the chat. It was redeemed- I was seeking support as it was a misleading deal. Unhelpful and time wasting. And not interested in protecting customers from further fraudulent purchases

I took an item to trade in and was updated about the grading in store and told I’d be updated by the end of the day. When I didn’t hear several days later I chased it and the whole process has been like pulling teeth. In slow motion. You can’t make contact directly so have to use an online form then it seemed to take several emails to clarify very basic info (which they said they would contact about days ago) ie what the offered amount is, is that in voucher or cash, why it is significantly less than the quotes online for the grade and memory they confirmed. I’m still chasing info days in, the lack of contact and transparency is baffling. As is that inability to see any of this on an online account given that I was obliged to make an account to sell my item. The customer experience so far has been dire, it’s been a week and I’m still having to chase a resolution

All round terrible experience. Their fees are incredibly high. Their responses to queries, which are often delayed or don’t address the issue, betray how little they know the building. They clearly have no idea about that buildings they are ‘managing’ as they charge for maintenance of non existent communal areas, and totally lack transparency when you query specific charges. The fees increase steeply every year and they then demand overpayments from over a year previously which must have been known at that time. Slow to respond to queries, quick to charge high late repayment fees. Despite them being employed by the freeholders they withhold financial information and do not consult on significant decisions like taking out extortionate and unnecessary insurance- it seems likely it’s for commission rather than based on looking for best value and best interests of clients. Why the whole block is paying landlord insurance costs is something that they have not been able to account for. Avoid at all costs there are honestly no benefits to working with them.

When I got the glazing it was as expected and seems to have made a difference. I had to wait a while for different panes and then even longer for the tape which meant I had boxes sitting in my hallway for ages. In the end I filled in a form and got a very unhelpful response, luckily by the time they replied I found a well hidden phone number and arranged a next day delivery of the tape. The smaller windows look good, the window with the extreme tape doesn’t look brilliant as the tape came away a bit on application but it does the job and is good value.

Nope nope nope. Bought a sofa in lockdown which was just uncomfortable. Surely a basic requirement….?
It broke just after a year of buying and was a massive hassle to sort out- I had to arrange with an outside company, take time out for them to repair it then pay upfront myself. Then I had to go back to request refund which I’m waiting on now. Major hassle for a manufacturer fault that they should be responsible for. And worse as the sofa is just a bit rubbish. Based on customer service I wouldn’t make any big purchases with them again.