Preservea Reviews 78

TrustScore 1.5 out of 5

1.5

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express widespread dissatisfaction with various aspects of their interaction with the business. Consumers are particularly unhappy about their orders, citing issues such as receiving incorrect or damaged items. People also report that the products they received were of lower quality than advertised. Furthermore, reviewers are frustrated with the refund process, describing it as difficult and unsatisfactory. Consumers also report issues with the delivery service, such as delays or never receiving their orders. Many reviewers express negative sentiment toward the level of assistance received from the business's contact channels.

Based on these reviews

Rated 1 out of 5 stars

I ordered a grater. It came defective. I emailed to let them know they said there is nothing they can do. I told him I cannot even attach the piece together it’s clearly defective I even sent a pictur... See more

Rated 1 out of 5 stars

Wrong item ordered a 5 in 1 grater got a tabletop grater not even what I ordered. didn’t disclose you were ordering from China until you paid then you get hit with international fees and bank interna... See more

Rated 1 out of 5 stars

OMG. Ordered February 17. After many emails concerning tracking, it supposedly showed up in Topeka! After languishing there with no movement, I demanded a refund. Their response? It was refunded. The... See more

Rated 1 out of 5 stars

Same story as others, waited 90 days and they sent a completely different cheese grater than I purchased. The box it came in, looked like it had been drowned, and then beaten with a baseball bat. Requ... See more

Rated 1 out of 5 stars

Wish I had researched this company before purchase. I ordered two 5 in 1 slicers which company claims were delivered, customer service kept providing tracking numbers but my daily email from USPS neve... See more

Rated 1 out of 5 stars

NOTHING BUT SCAMMERS…….Order 5-1 cheese grader…never received it…tracking said it was in Gander Newfoundland….then no more contact…..i live in Ontario Canada…contact them, they said they would send ou... See more

Rated 1 out of 5 stars

Ordered a 5 in 1 chopper. The charge increased when it hit my bank account and I was also charged a foreign ATM fee. The item came over a month later and it was a cheaply made 3 in 1 grater nothing li... See more

Rated 1 out of 5 stars

I have already gone back and forth with the shipping company and now with the company. Tracking # states it was delivered. I contacted my post office, the tracking number and the shipping address DO N... See more

Rated 1 out of 5 stars

The customer service is absolutely terrible! I waited almost 2 months to get my slicer, I am finally notified my product was delivered,but I never got it. After multiple contacts with customer service... See more

Rated 1 out of 5 stars

If I could rate a 0 I would. DO NOT buy. Never got the item. Cheese grater. Customer Service gave me a tracking number then another tracking number and then another tracking number three tracking nu... See more

Rated 1 out of 5 stars

Absolutely horrible. I've been waiting over a month. Ordered on February 7th, it's now March 14th. I've reached out several times. Long story short, the original tracking was coming from Ireland. Then... See more

Rated 1 out of 5 stars

Zero stars same as everyone else I bought one and should have come here to read reviews. I have not even gotten mine yet but ordered Feb 10th and it states from Ireland and just a ton of emails stat... See more

Rated 1 out of 5 stars

What a scam!! I bought 2 - 5in 1 graters after almost 3 months I received 2 pieces of crap that are no where near what I ordered, contacted customer service and sent pictures, they offered me $5 I sai... See more

Rated 1 out of 5 stars

Product not at all like it’s advertised. Awful company to do business with. They also charge you more than what your order confirmation states. I ordered a 5 in 1 food chopper. I received a small tabl... See more

Rated 1 out of 5 stars

BOGUS SCAMMING company.1) Tried to charge additional funds to my PP account after placing an order 2) Sent bogus shipping information 3) After contacting them about product not received, they immediat... See more

Rated 1 out of 5 stars

This company is a total scam. They sent me 2 charging cables that didn't work. Then when challenged giving the benefit of the doubt they sent me only 1 replacement cable when I ordered 2. Before I... See more

Rated 1 out of 5 stars

One star because unable to comment without it. Regret not finding these reviews before I ordered. Scammed out of my payment by Preservea. I also waited over a month for delivery. Received the wrong it... See more

Rated 1 out of 5 stars

Company is a scammer. Ordered a grater that took 7 weeks to receive. They are located in China but shipment came from a warehouse in Chicago. Gave false tracking info the entire time. Once I final... See more

Rated 1 out of 5 stars

Would give 0 stars of if I could! Total scam. Bought a product that was beautifully advertised and they sent something totally different. When I emailed customer service that initially offered me a... See more

Rated 1 out of 5 stars

I ordered the 5 in 1 chopper and received a different brand to the one I ordered, a different color as well AND the item arrived with a massive crack in it. When I contacted them at first they wanted... See more

Rated 1 out of 5 stars

Update….Did finally get my grater after contacting customer service, however it is not what I ordered. This is tiny and very plastics and the grates it came with are different than advertised. It’s... See more

Rated 1 out of 5 stars

Big time scam!! Never received item, asked why and they said they were reshipping it…never received but suddenly tracking went from stuck in Colorado for a month to my mailbox in Indiana. Never reciev... See more

Rated 1 out of 5 stars

Like many other here have said....This company is a scam. I ordered 2 cheese graters on March 23, 2025. I kept tracking and things were stalled in one location for weeks. I kept contacting the comp... See more

Rated 1 out of 5 stars

Sent me a grater that I ordered, took almost 2 months to get to me. And when I did receive it wasn’t the same product that I ordered online. Customer service insist that it matches the order. And said... See more

Rated 1 out of 5 stars

I ordered two cheese graters. It took two months and then ended up somewhere in Kansas where the tracking ended. When I contacted them, they said they would send out another. Two weeks later I rece... See more

Rated 1 out of 5 stars

They did not send the product I ordered. It is completely different. When I contacted their customer service they said they did send proper product, even after I showed them pictures of what I ordered... See more

Rated 1 out of 5 stars

I WISH I SAW THESW REVIEWS BEFORE ORDERING. Before ordering I checked to see if this was coming from the US. The website said Georgia so I went ahead and ordered. I got charged way more than what it w... See more

Rated 1 out of 5 stars

I ordered chargers from here have confirmation email from December 10th still have not received my chargers that were going to be stocking stuffers. I’m very disappointed in this company.

Rated 1 out of 5 stars

This is a big scam never received my order or a return e mail or return call. I will never us this company again. Actually no Stars would be more accurate.

Rated 1 out of 5 stars

Wish I’d googled this company first. Ordered the grater in January and didn’t receive it by end of February. They put in a reorder but haven’t been able to get any tracking info without having to bu... See more

Rated 1 out of 5 stars

Do NOT order from preservea.com! FALSE ADVERTISING!!!!! It took almost 1-1/2 months to receive the package from them. When it did come, the boxes were all scrunched up and looked like they had gotten... See more

Rated 1 out of 5 stars

Ordered the 5-in-1 grater. They initially overcharged me which they indicated was a computer mistake. The product arrived about a month later. I gave this as a gift. When they attempted to use it the... See more

Rated 1 out of 5 stars

I wish I saw these reviews before I wasted my money and time. If I could give a -100 I would. The video and ad shows a high quality item but what I received was far from high quality. It’s cheaply mad... See more

Rated 1 out of 5 stars

Please do not order from this company. It has been 11 days since my order was processed and it is still waiting to be cleared in customs. Emails to this company are being returned to me unsent. I am... See more

Rated 1 out of 5 stars

Same same same story as others, waited 90 days and they sent a completely different cheese grater than I purchased. The box it came in, looked like it had been drowned, and then beaten with a baseball... See more

Rated 1 out of 5 stars

I ordered two 5 in 1 chopper advertised on Face book and received a cheaper /model brand than the one I ordered, a different color as well and the item arrived 20 days later wrapped in a plastic bag... See more

Rated 1 out of 5 stars

this thing is a real pile of junk!! got it yesterday after a MONTH of waiting for it. 1) suction base was finicky about the surface. i cleaned and dried my counter and it had trouble sticking. I tri... See more

Rated 1 out of 5 stars

This company is a total fraud. I ordered from American website and this charge showed from UNHYYTEAHTZ. I believe this is Chinese PayPal account. They sent me 3 fake trackers. USPS said were all fake.... See more

Rated 1 out of 5 stars

ZERO STARS!!! Ordered at the beginning of December with the promise to have it by Christmas. Finally got it last week. The product is complete crap. Flimsy plastic grater that won't even try to st... See more

Rated 1 out of 5 stars

ordered chargers in November, never received them and will not resend or send my money back...dont use this company. They said it is not their problem to contact the shipper...

Rated 1 out of 5 stars

Received the product 3 weeks after it said it would be delivered. Tried to use it once and the drum, the base, and the handle all broke with trying to shred one block of cheese. Tried to get a refund... See more

Rated 1 out of 5 stars

I would give a negative 5 stars. I waited almost 2 months to receive the two graters that I ordered. They are not even close to the product that was represented. Interestingly, my daughter ordered the... See more

Rated 1 out of 5 stars

SCAM BUYER BEWARE. I ordered the 5-1 chopper grater. I tracked it for almost 2 months. It said delivered. Never recieved item. Emailed them and they told me to check with post office and my neighbor.... See more

Rated 1 out of 5 stars

Mine was eventually delivered but it is a completely different grater than is pictured or used in the advertisement videos. Classic bait and switch. Maybe customer service will be helpful but my expec... See more

Rated 1 out of 5 stars

I ordered a 5 in 1 drum grater. What I have received is clearly a different product, a smaller drum grater, with 3 different drums instead of 1 drum with 5 interchangeable blades. Not only is it diffe... See more

Rated 1 out of 5 stars

If I could give them a 0 stars, I would. This company is a SCAM! They advertised a nice grater with replaceable blades. They sent a tiny toy looking grater that DOES NOT have replaceable blades. In ad... See more

Rated 1 out of 5 stars

Ordered 2 graters Feb 6th, they were quick to take my money but still have not received my order. Numerous emails but all I get is sorry about your order rest assured that it has been shipped and they... See more

Rated 1 out of 5 stars

Ordered 1/23/25, received an email it was delivered 3/15/25, it was not. I took tracking number to post office and they told me it was a scam. I have now received 3 different tracking numbers every ti... See more

Rated 1 out of 5 stars

I never received my item. I ordered in early February, here it is mid May. Supposedly they shipped another one in March when I didn't receive the 1st one, but didn't receive the second one either. The... See more

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Company details

  1. #69 of 71 best companies in Shoe Store
  2. #20 of 20 best companies in Children's Clothing Store
  3. #422 of 453 best companies in Clothing Store
  4. #12 of 13 best companies in Shoe Factory

Contact info

1.5

Bad

TrustScore 1.5 out of 5

78 reviews

5-star
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1-star

Hasn’t replied to negative reviews


Rated 1 out of 5 stars

Crappy grater

I ordered a grater. It came defective. I emailed to let them know they said there is nothing they can do. I told him I cannot even attach the piece together it’s clearly defective I even sent a picture of the defect. They said sorry. I told them I want to return it. They said it would cost me too much to return it to China. Wouldn’t even give me an address to return it to. I sent several emails, they always responded sorry I’m dissatisfied but nothing they can do!!!!!

June 4, 2025
Unprompted review
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Rated 1 out of 5 stars

Wrong item ordered a 5 in 1 grater got…

Wrong item ordered a 5 in 1 grater got a tabletop grater not even what I ordered. didn’t disclose you were ordering from China until you paid then you get hit with international fees and bank international fees rip off I called my credit card company and put in a fraud notice as not correct order don’t know how to send back

September 2, 2025
Unprompted review
Rated 1 out of 5 stars

SCAMMERS!

If I could give them a 0 stars, I would. This company is a SCAM! They advertised a nice grater with replaceable blades. They sent a tiny toy looking grater that DOES NOT have replaceable blades. In addition, it advertised that it was big enough to stick a whole bell pepper in the top to grate. Ha! It's way too small. Not even the same product as advertised.

August 26, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute garbage. Do not buy.

Received the product 3 weeks after it said it would be delivered. Tried to use it once and the drum, the base, and the handle all broke with trying to shred one block of cheese. Tried to get a refund per their defective products return policy and was offered $3. Then $6, then $9. Do not buy a thing from this company.

May 27, 2025
Unprompted review
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Rated 1 out of 5 stars

Drum Grater

I ordered a 5 in 1 drum grater. What I have received is clearly a different product, a smaller drum grater, with 3 different drums instead of 1 drum with 5 interchangeable blades. Not only is it different, it is defective. The suction does not hold for more than 5 seconds and the drum unit is so difficult to align, because it's cheap rubbish. I have received an insulting offer of "compensation" from the Customer Service Team. $3USD, then $5USD, now $7USD. What a joke! I paid $42USD for this unusable piece of rubbish! Do not buy this product, do not deal with these people!!

May 22, 2025
Unprompted review
Rated 1 out of 5 stars

Scam company, BEWARE

I never received my item. I ordered in early February, here it is mid May. Supposedly they shipped another one in March when I didn't receive the 1st one, but didn't receive the second one either. They just keep giving me the runaround that it's still on the way smh

February 11, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM PRESERVEA

Like many other here have said....This company is a scam. I ordered 2 cheese graters on March 23, 2025. I kept tracking and things were stalled in one location for weeks. I kept contacting the company. Then suddenly the tracking showed that the package had been delivered on April 17, 2025. I contacted them again, then the tracking showed it was delivered April 21, 2025. Needless to say I never received the package. Gave me a bogus tracking #. Sorry to me and everyone else who has lost their money to this stinking company.

May 13, 2025
Unprompted review
Rated 1 out of 5 stars

Very cheaply made

Very cheaply made. Got the 5 in 1 grater. It's cheap, thin plastic that broke the first use. The attachment doesn't even stay on the base. Customer services is a joke and said they won't refund me because I got what I ordered. Don't waste your money. Also took over a month to get the product.

May 5, 2025
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Rated 1 out of 5 stars

Would give 0 stars of if I could

Would give 0 stars of if I could! Total scam. Bought a product that was beautifully advertised and they sent something totally different. When I emailed customer service that initially offered me a $3.00 refund, I paid $35 for the item. When I refused to agree to that, they offered a $6.00 refund. Infuriating. Do yourself a favour and avoid the hassle.

April 26, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Holds my phone steady and…

Holds my phone steady and sturdy—perfect angle for binge-watching Netflix. Feels sleek, looks classy, qualitys solid. Waited three whole weeks but was totally impressed when it finally arrived.

April 23, 2025
Rated 1 out of 5 stars

Company is a scammer

Company is a scammer. Ordered a grater that took 7 weeks to receive. They are located in China but shipment came from a warehouse in Chicago. Gave false tracking info the entire time. Once I finally received the product, it was not at all like advertised. Very cheap, broke within 30 mins. Only would reimburse a small portion of the cost of the product.

April 16, 2025
Unprompted review
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Rated 1 out of 5 stars

Product received not what ordered

They shipped me the wrong product and despite photo and video evidence that it is not what I ordered they continue to insist it is and refuse to give me a refund or send me the product I ordered. They offered me $4 for a $42 product. Don’t buy from them, it’s a scam. You won’t get what you paid for.

April 14, 2025
Unprompted review
Rated 1 out of 5 stars

Wish I’d googled this company first

Wish I’d googled this company first. Ordered the grater in January and didn’t receive it by end of February. They put in a reorder but haven’t been able to get any tracking info without having to buy it. Middle of April and neither grater has arrived. They suggested I check with my neighbors. I’ve got a paper trail but no grater. NEVER order from this company. If I could give “0” stars, I would.

April 12, 2025
Unprompted review
Rated 1 out of 5 stars

zero stars

I wish I could give zero stars. I got suckered into order a cheese grater on 1/25/25. The delivery process was slow (came from Italy) but it halted in Atlantic City, NJ on 2/22/25. There it stayed, no movement whatsoever. On the evening of 3/17/25 at 6:35pm (that timing is important here) I got fed up and emailed them inquiring where my order was as the package hadn’t moved in a month and by that point it had been close to 2 months since I ordered it. I got a response within 3 minutes confirming that they saw there was no update on the tracking so they would send a new one out for me. Fast forward a couple weeks and still nothing. On 4/2/25 I email them stating I still have not received anything and to just refund my money at this point. They then reply early the next morning stating per the tracking information, it was delivered. I then go to the tracking information that they sent for the second package they sent out on the evening of 3/17 and see that it says it was delivered at 11:38am on 3/17. Mind you I didn’t even email them until 6:35pm complaining about not receiving my package. I then also check the original tracking number and wouldn’t you know that also says delivered on 3/17 at 11:38am. They manipulated tracking. They have zero answers for the ridiculous timeline of events. All their customer service told me was to check with my neighbors and friends and check with the post office. They refuse to refund my money and have stopped answering my emails. DO NOT WASTE YOUR MONEY!

April 12, 2025
Unprompted review
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Rated 1 out of 5 stars

This company is a total fraud

This company is a total fraud. I ordered from American website and this charge showed from UNHYYTEAHTZ. I believe this is Chinese PayPal account. They sent me 3 fake trackers. USPS said were all fake. 3rd fake tracker showed still in Hong Kong on Mar 13th. When they showed a totally different tracker showing it was delivered on 13th. Fraud! Do not order from them! They stole $111.29 dollars from me and no product was received. Have been dealing with lie after lie since Feb 7th 2025. This website should be blacklisted and shut down. They seem to take in money with no product to ship. Fraud! I want a full refund and this website DOGED

February 5, 2025
Unprompted review
Rated 1 out of 5 stars

5 in 1 Grater scam- Preservea

One star because unable to comment without it. Regret not finding these reviews before I ordered. Scammed out of my payment by Preservea. I also waited over a month for delivery. Received the wrong item (same as many of you) and documented with photos of what I ordered versus the cheap item sent to me. Offered to send me 3$. They know what they are doing. Hope these reviews are found before more people are duped into buying from Preservea.

April 7, 2025
Unprompted review

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