BlaBlaCar Reviews 5,128

I was scammed by one of their drivers. They have offered me a €90 voucher which I can’t use but won’t transfer me the money I am owed. They clearly have no monitoring of their drivers practices,... See more

The worst experience with a bus company we ever had. And looks like they simply cheat on their customers. So, what they do - they sell you a more expensive ticket for more convenient bus and then... See more

Booked the BlaBlaBus from Biarritz Airport to San Sebastián. It arrived at the airport more than 30 minutes late, causing me to miss my connection in San Sebastián. BlaBlaBus agreed they owed me a par... See more

I booked a bus for my Dad to go from Utrecht to Bordeaux. We were there since 22:20 and did not move until 23:00 (when I saw on the app that the bus departed). We did spot the bus (1698) passing b... See more

The bus journey was fine, but the bus didn't have a toilet or charging points, despite what they advertised. Not just that, but we paid extra for reserved seats. This seems to have been a scam, as... See more

Soy conductor y esta aplicación es una auténtica estafa, se quedan con parte del importe con comisiones abusivas, ponen las normas según les beneficie a ellos y estafan con los datos. Me han robado d... See more

This was absolutely inhumane!! We were trapped on a bus for three unbearable hours from Nice to Genoa, suffocating in a stench that can only be described as a toxic cloud of stool and stale urine. It... See more

On the road from Rotterdam to Antwerp in Belgium, I was dangerously cut off by a BlaBlaBus. The driver had his indicator on for some time but didn’t move to the left lane to overtake. Once I was drivi... See more

Geneva to Milan. Jesus, the worst experience of my life. Giving it a 1 rating because 0 isn't available. Geneva to Milan. Jesus, the worst experience of my life. 40 minutes late to come to station.... See more

Fantastic concept until things go wrong!? I have a had my holiday ruined by the fact that just because after a sleepless overnight ferry I entered the password wrong on my phone a few times and so Bl... See more

11:15am bus from Geneva to Annecy on Sunday 6th July 2025 didn't turn up on time and I received no notification of it being late. There were at least 4 other groups of passengers wandering around no... See more

Zero. Absolutely unusable. I had questions about the time and pick-up for my ride that were virtually impossible to manage by email. Simply being able to talk would have made it easier, but BBC cancel... See more

Bus never showed up and when we asked blablacar drivers of other destinations they had no idea of our bus, they were generally very indifferent and not helpful at all and I had to find a way to go bac... See more

Bought a ticket for a bus, it was late 4hours so we took another one. Requested a refund for the ticket, that costed me 21,99 euros and refund I got was 19,99 euros. I attached the price I paid to the... See more

Avoid this company. Extreamly poor experience. When booking we were asked the date of birth of the passengers. I made a mistake by one number, and when trying to get this amended, they told us we ca... See more

2u delay with blablacar bus. We miss our appointment in Paris. We miss our connection to take the bus back to Brussel. Conclusion. Planned day of traveled ruined. Refund only 50% if your bu... See more

Booked a bus to go from Annecy France to Chambéry. Turns out that the bus we chose had already been canceled when we booked it. So BlaBlaCar took our money while already being aware of the cancell... See more

Buses didn't show up. Multiple buses didn't show up leaving me stranded in Paris with no way home & I was unable to book a hotel/hostel due to how late it was. No explanation given aswell.

DO NOT BOOK. I had a terrible experience with BlaBlaCar Bus. The driver crashed the bus mid-journey, putting all of us in danger and leaving passengers stranded in the middle of Spain with no cle... See more

A passenger tried to force me to transport a 3 year old child in an international 2 hour trip without the certified child seat. I told him just after he booked that according to BlaBlaCar policy, it... See more

As many other passengers have shared here my bus was late. I was monitoring the progress of the delay on their website. Once I saw it changed to almost 3 hours I decided to take another form of transp... See more

I booked a bus from spain to portugal, the time of booking, they asked if want to upgrade seat for amenities(ex extra leg room-on demand vidoe etc) Turn out all the seats are same they just try to u... See more

This company is a disgrace. Canceled the bus 10 minutes before during lunch time. No explanation. No compensation for lunch. No refund proposed. They should be ashamed to be so poorly customer orien... See more

Bus was late and then there is no seat reservation. We booked trip from Paris to Munich and reserved front seats with an additional charge. But when bus came after some delay, operator told us to s... See more

NEVER EVER BOOK WITH THEM! on an 11 hour bus from Geneva to Barcelona they extended it by 3.5 hours to make it a total of 14.5 hour ride due to adding in over 10 unnecessary stops to smoke cigarettes.... See more

Drivers lack commitment and responsibility, constantly arriving late, canceling rides last minute, and often treating passengers poorly. And BlaBlacar isn't doing much to punish bad drivers. The platf... See more

Terrible customer service. I have used it a few times before, not had the best journeys. This time I cancelled within 30 minutes of booking due to unforeseen circumstances and they still charged me m... See more

Took two buses with this company and both arrived one hour later than they were supposed to. Also the drivers were very rude, some of them ignored us when asking a simple question and another one gra... See more

Terrible company. Booked a ticket online (same day) payment went through and they took my money. No confirmation email received and driver refused to let me on the bus. Unable to contact them withou... See more

Took a Paris → Brest BlaBlaBus with a 1h40 delay, paid for a reserved seat that was not respected, and the ride was poorly organized. Missed my connecting transport due to the delay, had to take a... See more

Not recommended! We booked a trip to Parc Asterix from saint Denis universitè. The bus was 1 hour and 10 minutes late! No excuse,no apologies were made. The was almost full we were lucky that we ha... See more

Horrible service, bus this morning never showed up and right now it’s looking like a repeat. Over priced as well, a massive €40 for a 30 minute trip to my destination and €16 for the same trip back, t... See more

they started selling tickets without having a minibus at those times, I had to buy my ticket at midnight from another transport company, and no support from the staff, and no online help... I sent mes... See more

0 star if possible ... are they transporting humans or objects... I told the driver that cooling was too high... other passengers told him too... he said ok ok but did nothing... I ended up falling si... See more

I had a very nightmarish experience with their service. While I was simply browsing routes from Paris to Amsterdam—checking stops, bus timing, viewing fares and taxes, etc. — somehow a ticket wa... See more

Many fake accounts being created particularly on the journey to France to profit from last minute Fete de la Musique travellers. The platform must ensure drivers are verified before users are booked

My every booking, I'm doing but it's cancelled automatic I don't know what do and how to fix it. It cancelled automatic without any reasons and audience or warning information . Please let me k... See more

Bus 30511 from Prague to Nuremberg. Date: 01/ August/ 2025. Time: 0820. Florenc Bus Terminal - customer service said bus service for this day. I had to purchase a ticket with another comp... See more

Im reading the reviews and seeing a patern here. I booked a trip from Biarritz to San Sebastian and at showing my ticket to the driver, he said he couldn't find my booking. Unbelievable. Such a scam a... See more

Still awaiting our refund. It's been weeks of back and forward emails and a promise this would be rectified and this hasn't. I'm wondering if this company is a scam!

I have been on a bus from paris to Amsterdam and the toilet is broken and the driver is refusing to stop for people to use toilets in a service area or anywhere else because,he says, the bus is late!... See more

I got the bus from Metz to Prague. The bus was running late so the driver decided to let his mates off at earlier stops. When I went to get off as well so that I could catch my connecting train, the... See more

Terrible, do not use! Not punctual and staff are horrible and unhelpful. I would only recommend using this company if it was a life or death situation.

The worst of the worst customer service i have ever experienced. Booked a ride before i would catch a flight, before taking off i informed the driver we were 1h delayed, when we landed, i saw the... See more

Cancelled me twice last minute as i had an important appointement.

I’m giving 2 stars only because the bus actually showed up and got me to my destination. The real problem is what happened with my backpack. After contacting the company, they told me they had fo... See more

This is the worst company you can get. Avoid at all costs! No heating while freezing outside + toilet (twice on different busses) on a 16h trip. Only interested in your money, especially not the well-... See more

I booked a BUS ride in the Netherlands. Not the carpooling. The bus division has very bad almost unable to reach customer service. I chose English but still end up with a french speaking person refusi... See more

I have been receiving illegal SPAM emails from BlaBlaCar. These emails do NOT contain the option to unsubscribe, even though this is obligated by European Union law. If this problem is not resol... See more

I've been receiving annoying SPAM emails from this company, without being offered the option to unsubscribe. This is against the law of the European Union. The response from the company is a LI... See more