They Said My Bag Was Safe… Then Denied Everything
I’m giving 2 stars only because the bus actually showed up and got me to my destination.
The real problem is what happened with my backpack. After contacting the company, they told me they had found it and that it was safe in a deposit, the driver had supposedly taken it there. They even said they would arrange for a bus to bring it to Marseille, where I could pick it up. I was promised a call back, but that never happened.
When I called them the next day, the story completely changed. Suddenly, they claimed they had no idea about my backpack. They denied ever finding it and acted as if they didn’t know what I was talking about. I filled out an official lost-item form, but to this day I still have no information.
This feels like a scam, what happened to my bag if they told me it was safe?
On top of that, I met two people at the station who said their bags disappeared during the trip and never arrived. This is different than what happened to me, even more terrifying.
Horrible service, unreliable communication, and zero accountability. Honestly, just avoid this company.
Reply from BlaBlaCar
Hi. I understand your frustration for receiving conflicting information about your backpack and that it has not been returned to you. The stress and frustration you've gone through are completely understandable, and we take this matter very seriously.