Shylo O'Donnell

I bought a tank top from COS while on vacation in the south of France this past July, and after wearing it once, it was permanently stained. Despite multiple washes and trying every stain-removal method possible, the marks will not come out. The top is now completely unwearable after a single use.

When I contacted COS customer service, I was told there was “nothing they could do” because I’m no longer in France and I don’t have the receipt. They insisted this was a store issue, not a company issue — which makes no sense. This is clearly a quality problem with the garment, not a matter of location.

I expected better from a brand that markets itself on quality and sustainability. Selling clothing that becomes disposable after one wear is the opposite of sustainable, and refusing to take responsibility only makes it worse.

I would have been satisfied with a replacement, refund, or store credit, but COS refused to provide any resolution. Very disappointing experience, and I won’t be shopping here again.

DO NOT BOOK.
I had a terrible experience with BlaBlaCar Bus. The driver crashed the bus mid-journey, putting all of us in danger and leaving passengers stranded in the middle of Spain with no clear instructions or support. It was chaotic, stressful, and genuinely unsafe.

I had to make my own way to my destination by train and Uber, which they initially agreed to reimburse. But now they refuse to refund my original bus ticket, blaming “policy” — despite the fact that the entire situation was caused by their driver’s actions and failure to manage the aftermath properly.

This wasn’t just a delay — it was a serious breach of responsibility. I’ll never travel with them again.