Unable to receive refund for service not delivered
The bus journey was fine, but the bus didn't have a toilet or charging points, despite what they advertised. Not just that, but we paid extra for reserved seats. This seems to have been a scam, as there were no reservations, no seat numbers, and the driver said people could sit anywhere. We have been offered a voucher which is useless to me and they have refused a refund - despite never being in a position to offer the service they charged for!
The amount of money isn't great, but it's warning for others that you won't get a refund if things go wrong.
On the plus side, the bus arrived on time!
Reply from BlaBlaCar