Just don't use this service
Zero. Absolutely unusable. I had questions about the time and pick-up for my ride that were virtually impossible to manage by email. Simply being able to talk would have made it easier, but BBC cancelled my messages because I mentioned a phone number. I finally managed to book the ride. Three days before I was due to go, the person in question suddenly cancelled the ride, meaning I had to make alternative arrangements that were far more expensive because I hadn't booked earlier. This is a Mickey Mouse operation. On the basis of my experience, avoid at all cost.
Reply from BlaBlaCar
Hi. As a reminder, we sent your driver's phone number by email and/or SMS when your booking was confirmed to finalise the last details of the ride with them. Before the booking is confirmed, you can message drivers before or after booking a seat as long as you’re logged in and ask the driver any questions you may have.
