United Kingdom
Review of serviceseats.com
A scam of a company all linked to blue light but no one knows how or why. Expect it's some kind of tax benefits for the higher ups. My account was randomly shut down without notice because the business has moved to focus on blue light app users. What does that even mean.
Avoid at all costs.
Review of BlaBlaCar
I got the bus from Metz to Prague. The bus was running late so the driver decided to let his mates off at earlier stops. When I went to get off as well so that I could catch my connecting train, the driver physically stopped me and said 'customers cannot get off at unscheduled stops'. When I challenged him, he told me that they were his colleagues. I complained to the company and was ignored.
Avoid. Avoid. Avoid.
Reply from BlaBlaCar
Hi,we’re sorry about this situation. We take this matter very seriously. So we can assist you better, please contact us from the contact form: https://www.blablacar.co.uk/contact, thank you
Review of Tixel
Absolutely horrific. Sent me a link to advertise the tickets but then hadn't listed them on the main site yet so made me look like I was scammer.
Listed 2 tickets and they decided to sell them individually.
Then listed them as weekend tickets in one place but day tickets (as they were) in another place.
Customer service is the worst I've ever experienced.
I'd rather give them away for free than ever come in contact with the company again.
AVOID AT ALL COSTS. RUINED MY WEEK.
Reply from Tixel
Hi James,
Thanks for sharing your thoughts. We've asked for some additional info so we can take a thorough look at this for you.
We're here to make sure both buyers and sellers have a great experience with Tixel, and we'd love to get to the bottom of this.
We look forward to hearing from you.
Cheers
Tixel
Review of Direct Ferries
Always 1 star. You need to stop asking this question every time I book :)
Build the booking fee into the price. It's. A. Con.
Reply from Direct Ferries
Dear customer
Thank you for taking the time to leave us a review, we highly value our customer feedback.
Our service allows you to check the best route, time and price for your journey and stay up to date with all the latest ferry offers. So that we can continue to invest in our technology and customer service, we charge a small service fee on bookings to ensures that you can always find the right ferry at the right price for you.
The booking fee is calculated based on the total booking price, which is why it is displayed at the final step of the booking process, after you have added everything to your booking. We make sure that this fee is displayed clearly online before you process any payment.
If there is anything else that we can help you with please do not hesitate to get in touch.
Review of GO Outdoors
I wanted a pair of shoes. There was no one to be found. I stood there for 5 minutes wandering around. Still no one. Eventually a young lady came up, sent a radio message for who was 'on shoes', still no one. Literally 15 minutes waiting around to make a purchase. Pretty ridiculous system. The young lady tried to help but didn't know where anything was. Shame really. Good product but wouldn't go to the Manchester store ever again.
Reply from GO Outdoors
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Review of Direct Ferries
I always leave one star for companies with a booking fee! Build it in the price :)
If there is no other way to book it then it really needs to be included
Reply from Direct Ferries
Dear customer,
Thank you for your feedback.
We understand your concern about booking fees and appreciate the opportunity to explain our approach. Our service is designed to help you find the best routes, times, and prices for your journey while keeping you informed of the latest ferry offers. To support ongoing investment in our technology and customer service, we charge a small service fee on bookings. This helps us ensure that you always find the right ferry at the best possible price.
The booking fee is calculated based on the total booking price and is displayed at the final step of the booking process, after all details have been added. We make sure this fee is clearly displayed online before you finalize any payment to maintain transparency.
We understand that booking fees can be a concern, and we strive to make this information as clear as possible during the booking process. If you have any further questions or need assistance, please feel free to reach out.
Thank you for your understanding, and we hope to serve you again in the future.
Review of Direct Ferries
I write the same thing with every review. The £4.99 booking fee should be listed in the search price. It's ALWAYS going to be there do just be transparent
Reply from Direct Ferries
Dear customer ,
Thank you for taking the time to leave us a review, we highly value our customer feedback.
Our service allows you to check the best route, time and price for your journey and stay up to date with all the latest ferry offers. So that we can continue to invest in our technology and customer service, we charge a small service fee on bookings to ensures that you can always find the right ferry at the right price for you.
The booking fee is calculated based on the total booking price, which is why it is displayed at the final step of the booking process, after you have added everything to your booking. We make sure that this fee is displayed clearly online before you process any payment.
If there is anything else that we can help you with please do not hesitate to get in touch.
Kind regards,
Direct Ferries
Review of Clarks
Maria in Southampton went above and beyond when I came in looking for shoes for my little lad. After looking around instore, I have a vague description of a couple of shoes which were discontinued and she said she'd go take a look out back. Came back with both pairs which genuinely blew my mind
It's so lovely to find people that actually care these days. Great stuff, much love
Review of Direct Ferries
Admin fee/booking fee being hidden is really a bit old fashioned these days
If it's always going to be there then just build it in the price rather than adding £4.99.
If it wasn't for the fact that I booked last minute I would have gone elsewhere
Reply from Direct Ferries
Dear Customer,
thank you for taking the time to give us your feedback .
Our service allows you to check the best route, time and price for your journey and stay up to date with all the latest ferry offers. So that we can continue to invest in our technology and customer service we charge a small service fee on bookings. This ensures that you can always find the right ferry at the right price for you.
If you have any further questions or concerns, please do not hesitate to contact us directly.
Kind regards.
Agata | Direct Ferries.
Review of rucomfy Beanbags
The product is excellent however the website structure is terrible. The pricing with vat etc and then it popped up to get a £10 footstall....excellent I thought...add to basket. So when the Beanbag arrived with no footstall I was confused. On checking the website the 'add to basket' actually takes you to ANOTHER screen where you have to 'add to basket' again. Pretty poor really so overall I'd use someone else. Shame. A real shame.
Reply from rucomfy Beanbags
Thank you for taking the time to write a review.
I am very sorry to hear that you had some difficulty placing your order.
The website offer pop up does take you to another page so that you can add the colour of footstool of your choice, I apologise if you missed this.
We hope that we will be hearing from you again in the future.
Kind Regards
rucomfy Team
Review of Gumtree
Used to be soooooo good. These days it seems to be about short term profit. So charities, recruitment agents can list the same job in EVERY city. Which means you have to search through maybe 5 or 6 just to get to a different job or advert. Really bad. I'm no expert but it will gone in a few years. Shame
Review of John Lewis
Used a gift card to order online. They took the money and then said we can't process my order. So I had no product but they had £140 of my money. And still have £140 of my money! 6 days later. Tried calling but no help. Emailed complaints and head office complaints but 6 says later still no response. Truly awful and ruined my child's birthday. If I took something of yours and gave you nothing in return it's called theft and I'd be arrested. The other way around it seems you're allowed to do it.
Reply from John Lewis
Hi James, I am ever so sorry for the disappointing experience you have had here. I've looked at the details of this and can see that due to the order being cancelled, we have refunded the original method of payment prior to the bill taken place. If you still haven't received this then I suggest contacting your account provider as they should be able to sort this for you. - Matthew
