Untrustworthy platform
Drivers lack commitment and responsibility, constantly arriving late, canceling rides last minute, and often treating passengers poorly. And BlaBlacar isn't doing much to punish bad drivers. The platform doesn't allow you to review drivers who at the last minute cancel rides, so the score given to drivers is not trustworthy at all, it is the perfect platform for irresponsible drivers. Very disappointed with the service.
Reply from BlaBlaCar
Hi. I am sorry to hear about your repeated negative experiences with drivers, particularly the issues with lateness, last-minute cancellations, and poor treatment. We understand your frustration and appreciate you bringing this to our attention.
Please know that we take these matters very seriously. We do monitor driver behavior and take measures against those who repeatedly show a lack of commitment and responsibility.
To help us investigate these specific instances and take the appropriate actions against the drivers involved, please contact us via our official contact form. Sharing the details of your experiences there will ensure your report is fully documented and reviewed by the relevant team.