The app is very easy to use. I booked two different trips in Greece. At the first trip our meeting point at the harbour was incorrect so we had to ask the right one from the harbour workers. The oth... See more
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Unlock the world’s most unforgettable travel experiences with GetYourGuide - The travel platform to book tours, attractions, excursions & activities for your next vacation. The world is waiting.
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Replied to 97% of negative reviews
Typically replies within 48 hours
Love the show
Love the show, and I was able to participate in the show.
Romania
We had Ioana as a guide and Alex as a driver, they were sweet, helpful and very polite. We had my elderly mother with us, and even though she was slow and they had to wait for us, they never complained. Thank you for a lovely experience you lovely people.
Our guide Belen was fantastic
Our guide Belen was fantastic! Highly recommend this tour. We learned a lot!
Very knowledgeable
This company really treats their guests as VIPs, our driver went over and above for accommodating the special requests that some of the group had. The guide was knowledgeable, and knew enough to make it interesting, but also knew when to stop the tour information session.
Excellent Service
I was met at the arrivals gate at the airport by a guide with a sign and the transfer to downtown Rio was excellent.
Dismal tour on a drizzly day.
Well, we were supposed to get an email with our guides name on it, but no one on the tour got one. Our guide failed to show up. It took 90 minutes to get another. The new guide did an ok job. We were supposed to go on a cable car ride, but it broke down and we weren't able to go. The food, however, at the lunch was excellent. On top of everything, it was a Mt. Fuji tour, but it was overcast and so no Mt. Fuji sighting was made. (not Get Your Guide's fault, of course, but just added to the over all poor experience.
Quality 2hr trip
Great trip to see the dolphins. Ideal at only appx 2hrs with plenty of seats and space with small bar for drinks and nibbles. Well worth the money.
Event cancelled no notification
I booked and paid for a scuba diving experience.
Paid transport to get to meeting point.
On arrival was told organisers had closed for the season.
Said get your guide was aware.
Get you guide state orginiser let me know. Have checked emails and messages. But NO NOTIFICATION.
Will receive refund but get your guide won't respond
I would leave no stars if I could
I would leave no stars if I could. Having booked a trip (£ 400 approx) get your guide have no record of my booking ( I had no confirmation and no booking ref) the money has been paid to them (confirmed by bank) so I am £400 out of pocket and no trip!feel completely let down by this company and this has ruined a special trip for me. Will be taking to small claims court!!

Reply from GetYourGuide
touching and profound
It was such a touching and profound experience. The guide was wonderful and his storytelling was incredibly insightful. All the communication was clear and accurate.
Excellent tuk tuk in Lisbon
Ruca from Tuk Tuk in Lisbon was AMAZING!!!!! He knows the history inside out, made it fun, and pointed out the most important local hidden gems. Highly recommend you as for Ruca!
Amazing experience with Mohammed L in…
Amazing experience with Mohammed L in Casablanca. Great tour, knowledgeable, funny. Clean vehicle and on time pick up.
Would highly recommend.
Unfair Rejections
Unfair Rejections, Rude Customer Service, and No Transparency
I’ve been a verified tour operator and long-standing partner with GetYourGuide through my first company, and our collaboration had always been professional — until I opened my second tour company. Since then, my listings have been repeatedly rejected for vague “policy disputes,” with no explanation of what policies were supposedly broken.
After countless messages to support — including interactions with a representative, who was unhelpful and outright rude — I still haven’t been told what I need to fix. I’ve always followed every guideline, provided exceptional guest experiences, and maintained a perfect record of professionalism, yet I continue to receive the same copy-pasted responses.
It’s clear this platform does not support transparency or small business fairness. To make matters worse, I’ve discovered a potential conflict of interest involving the company’s leadership operating another business that duplicates client tours as app-based versions — including my own.
Small, independent operators deserve fair treatment and honest communication. Until GetYourGuide improves their integrity, I cannot recommend them to other businesses.
GYG should chose more carefully their partners
I booked a tour via GYG from Krakow to Auschwitz and Wieliczka Salt Mine organized by KrakowTouring. It was a total mess, I was left on the sidewalk at 3.50 AM because they put me on a wrong pick-up location list and they didn't even wanted to listen to me or let me show them my booking details. They didn' t answear the phone or reply to my messages for 2 hours. GYG refunded me for the trip after 3 days, that was ok, but I wonder how they can work with such unprofessional companies. I read reviews about bad experiences with that local service provider afterwards, but it was too late. When
I booked the tour through GYG I did it because I trusted them. Not any longer.

Reply from GetYourGuide
One-Star Review
One-Star Review: Extremely Disappointed with GetYourGuide/ Tour city Rome
We are extremely disappointed and frustrated with the way our bookings were handled. Our tickets were cancelled twice at the very last minute — first for the Colosseum, and the day after for the Vatican.
Because of these last-minute cancellations, we were unable to visit any of the main attractions in Rome during our weekend trip. Everything else was already fully booked, so our plans were completely ruined.
One of the main reasons we booked through GetYourGuide/ Tour city Rome in advance was to guarantee entry to these sites and avoid exactly this kind of issue. Instead, it turned out to be a total disappointment.
Would not recommend this service to anyone looking for a reliable booking experience.

Reply from GetYourGuide
We booked an e bike guided tour from…
We booked an e bike guided tour from the old city to the beach and back.
Guide Julio was very enthousiastic and professional.
The tour lastet for nearly 3,5 hours and was just top!!
Positive experience, while costly
I booked two events in Rome and everything went fine. I find the prices a little bit steep compared to the cost at the actual museums. But the booking was easy, without the trouble to wait in line, so it may be worth it.
Best delivery of a tour in dark places
Such wonderful energy in the delivery of the tour. We were really impressed with her knowledge and enthusiasm for the tour. Not only did she answer any questions we had but she was very happy to offer ongoing advise for what we should do after the tour, whether that was lunch or other places of interest.
Poor customer service
This was our first time and we were not aware that the meeting point was outside of the venue area. We went through security and then discovered the meeting point was outside and we woukd not have enough time to get. We tried to contact the guide many times before the 130 deadline but they didn't respond. We asked if they could meet us inside the venue. Our time passed and we had to buy a second set of tickets. We then tried to explain to the company the problem we incurred. They said too bad and it was our problem. No refunds of any kind
Don't use this company.

Reply from GetYourGuide
Simple and easy booking
Simple and easy booking. Reliable sources. Description of experience is correct
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