GetYourGuide Reviews 45,583

TrustScore 4 out of 5

3.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Consumers appreciate the user-friendly app, which makes booking tours and activities easy. People highlight the convenience of booking tickets, especially for popular attractions, and the ability to compare different tour providers. Customers also value the informative and friendly guides who enhance their experience. However, some reviewers report issues with cancellations and communication. Some consumers mention that excursions were not in the time planned. Others express concern about the lack of support when they have issues with their bookings. A few reviewers also mention negative experiences with specific tour operators booked through the platform, suggesting that the quality of the actual tour can vary.

Based on these reviews

Rated 4 out of 5 stars

The app is very easy to use. I booked two different trips in Greece. At the first trip our meeting point at the harbour was incorrect so we had to ask the right one from the harbour workers. The oth... See more

Rated 4 out of 5 stars

Everything worked like clockwork. The guide gave interesting inputs on the way so we could spend the time outside the bus exploring. It was a good mix of different things to see. I would definitely re... See more

Rated 4 out of 5 stars

I got to know Get Your Guide during my recent visit to Armenia. There I took their trip to Lake Sevan, Sevanavank monastery and Echmiadzin. Last month I booked a dinner cruise on the Bosphorus with th... See more

Rated 4 out of 5 stars

Both activities were not in the time planned. one almost didn't happen. on the good side there was good communication with the company we bought the tickets from.

Rated 5 out of 5 stars

The cycle ride was exactly what we wanted to see the city. the route was predominantly flat away from cars on pedestrian precincts. We had an excellent guide, Kleanthis, who gave us just the right am... See more

Rated 5 out of 5 stars

The tour was incredible. Marita our guide brought us all around the Island and told us a lot about Scotland in general, the people's life in the Scottish Highlands and history. Marita knows the area v... See more

Rated 5 out of 5 stars

Nav was a fantastic guide in Halifax Nova Scotia. He knew his stuff about the town and all the areas outside the town. His vehicle was very comfy and very clean. Nav had a great sense of humour and we... See more

Rated 5 out of 5 stars

We took the Sagrada Familia tour staring at 3 pm. (Light inside cathedral is optimal late afternoon). Additionally the Park Gruell with transport provided. Both spots are of course, amazing! Our tour... See more

Rated 5 out of 5 stars

I took a half day boat tour of the Calanques from Marseille. Actually, now that I'm writing, I would normally knock off points for how hard it was to locate the boat. BUT the tour, boat, captain/gu... See more

Rated 5 out of 5 stars

Great from start to finish. Easy process. You can cancel. Worth rent penny. We did not do the lunch but enjoyed our time upstairs having mimosas overlooking the river. The captain did a fantastic job... See more

Rated 5 out of 5 stars

We have used Get Your guide a number of times in different countries for different types of events and have always had really good experiences. Tour numbers are not too big, booking is easy.

Rated 5 out of 5 stars

I have used GYG many times! This last time at Orkney we had a hole day tour with Ciaran guiding us round the Mainland telling about the neolithic period, the vikings and the world wars influences at... See more

Rated 5 out of 5 stars

With so many companies to chose from I was overwhelmed and after looking for a while, I decided to go wtih Get Your Guide. I used them to book 2 activities, one in Ninh Bink and the other in Halon... See more

Rated 5 out of 5 stars

We had a wonderful tour in Barcelona. Our guide was very informative about Park Guel and Sagrada Familia. She was not an English native, but her English was easy to understand and I had no stress.... See more

Rated 2 out of 5 stars

GYG was good in Spain, but when I used it in Italy, there were problems. This time English guide tour was provided by the Travelers Tour, and it was not organised well. Tour guide at Accademia Gallery... See more

Company replied

Rated 5 out of 5 stars

Our tour guide Emanuela was fantastic — very communicative and intelligent. She was attentive to everyone in the group. I had a great feeling that we truly got to know Santorini thanks to her and the... See more

Rated 5 out of 5 stars

I have booked a few different experiences in different countries around Europe and I’ve never had a problem with GYG, the booking system or the companies/tours I’ve been on. Having said that they are... See more

Rated 5 out of 5 stars

GYG is a great way to compare different tourproviders. You can choose from a variety of different tickets for the place you want to visit of do your activity. However you still need to decide what fit... See more

Rated 5 out of 5 stars

Good communication regarding pick-up. Excellent guide, helpful, courteous. Day turned out just as indicated on website. Didn't expect the crowds at the meals but lots of good food and different... See more

Rated 5 out of 5 stars

This Company has One of the Best Websites/App for Booking Excursion Tickets.Easy to Use especially for Seniors.The Choices for Our Recent Trip to Italy were truly Amazing.We Booked Tickets from Flore... See more

Rated 5 out of 5 stars

GTG app was easy to navigate and I could quickly find the experience I wanted in Porto, Portugal. Communication was clear and meeting location link led us directly to the cellar tour activity we had... See more

Rated 5 out of 5 stars

Best platform when you want to book guided tours in Europe. I always book my tour with them during my citytrips, it's always a good experience when you select the tour by reviews. Good cancellation po... See more

Rated 5 out of 5 stars

I booked an excursion for me and my daughter it was good fun. I would to mention our guide for the day Mohammed Amin was amazing courteous respectful knowledgeable and was great at showing us all abou... See more

Rated 3 out of 5 stars

I recently booked an excursion to Cinque Terre during a trip to Italy and a day before the day of the trip I got an e mail telling me the trip was cancelled . This was supposed to be one of the... See more

Company replied

Rated 5 out of 5 stars

The tour Agios Nikolaos and Spinalonga Island – Day Trip perfectly organized from start to finish! Even the transfer went smoothly, everything was on time and perfectly coordinated. Our guide was simp... See more

Rated 5 out of 5 stars

Everything worked as expected. Picked up the coach for vesuvius from piazza Garibaldi, Naples . Nice comfortable coach and drive to the entrance to Vesuvius, and return, tickets included. Great.

Rated 3 out of 5 stars

As a company that is trying to set up as a supplier I have found an issue getting support from GetYourGuide.com I made a typo when writing my email address, and I registered my business name.... See more

Company replied

Rated 5 out of 5 stars

We did a bike tour of Paris. It was so good, can not recommend enough! Saw all the sites in 3 hrs. Guide was new but so knowledgeable, fun and engaging! Thank you so much Abe (&sky). You started our 2... See more

Rated 2 out of 5 stars

The event i booked through this company was over double the actual cost of the activity. Whilst it is accepted to be a higher price for admin etc i think over double the cost is unacceptable.

Company replied

Rated 2 out of 5 stars

We paid and received a voucher that we had to exchange for an entrance ticket. There was no assistance provided, and the entire process was extremely disorganised. The guides never introduced themse... See more

Company replied

Rated 5 out of 5 stars

Get your guide app because it's excellent you can pre book your tours and activities we'll in advance before your holidays starts, we really enjoyed our holiday in edinburgh,I would highly recommend g... See more

Rated 5 out of 5 stars

We booked a shore excursion through Get Your Guide for a Fjord cruise in Alesund, Norway on Sept 8, 2025. The excursion was supposed to stop at the town of Oye - which they did but only for 10 minute... See more

Rated 5 out of 5 stars

We've used GYG in Spain and France. Of course you pay more than if you get your tickets etc. yourself. But it's often worth it. For a start, GYG often has tickets for slots that are sold out at at the... See more

Rated 5 out of 5 stars

Great to be able to compare prices and collected from the hotel at the appointed time. Booking simple and straightforward. Guide very knowledgeable, friendly and made it our No 1 unforgettable exper... See more

Rated 4 out of 5 stars

I've used Get Your Guide many times in many different places (most recently Rome) and it's been great every time. There are usually a lot of choices of tours but it can take a while to sort through th... See more

Rated 5 out of 5 stars

A great experience for all ages, either as a couple, a group of friends or a family. The tour guides were really friendly and helpful. Would highly recommend this experience

Rated 5 out of 5 stars

Professional service at a fair price. Loved our tour of Corinth. Easy to book. The guide, Contstantine, was excellent. He was knowledgeable and went out of his way to make sure we saw everything we w... See more

Rated 3 out of 5 stars

I took a guided tour to the north and west of Qatar yesterday. While I enjoyed the company of all the other travellers, (four of us in total) I found the guide and tour disappointing. The landscape i... See more

Company replied

Rated 5 out of 5 stars

Orlanda made our trip to Kosovo a wonderful day. We appreciated her knowledge of the history, environment, and people ! We came out wiser!

Rated 5 out of 5 stars

Used them to book an auschwitz tour yesterday. Fantastic experience. Booked for 7 am pick up. Details clearly stated this could change. The pick up time changed to 7.20am. Kept me informed. Sent me... See more

Rated 5 out of 5 stars

Good communication with GYG, everything good organized, pick-up up bus on time, good guides, nice excursies with good prices.

Rated 2 out of 5 stars

This is buyer beware! If you are on a cruise ship and your cruise cancels that port you will NOT receive a refund. You will forfeit the entire amount.

Company replied

Rated 5 out of 5 stars

We've used Get your guide on multiple holidays and they're always excellent. I recommend checking the reviews of the tour before you book as there's a significant disparity in quality of the various t... See more

Rated 5 out of 5 stars

We made several tour bookings through Get Your Guide and all have been wonderful. The communication with the individual providers was great and we received reminders and confirmations from GYG. I woul... See more

Rated 5 out of 5 stars

Our tour guide Dante was fantastic. Very good informed, friendly,communicative and not to forget quite funny. Everything was good organized. I would recommend at any time.

Rated 5 out of 5 stars

GetYourGuide is very easy to use. You quickly find exactly the offers you are looking for. The booking itself is very easy. And the quality of the services provided is really great. We use GetYourGuid... See more

Rated 5 out of 5 stars

The bus that took us to the Harry Potter Studios picked us up right on time at the agreed-upon location. The studios themselves were large and incredibly beautiful. You could easily get lost there a... See more

Rated 5 out of 5 stars

This was a great tour! It was a really neat hike of the Rila lakes. Nikolai was a great guide. He was an experienced hiker who knew the trail and went at our pace. He gave us good information regard... See more

Rated 5 out of 5 stars

The rainbow mountain is truly amazing 🤩 but the hike is quite difficult due to the elevation (from Ca 4000 m to 5000 m). Keep in mind that oxygen levels are low, it's difficult to breathe. Although o... See more

We perform checks on reviews


Company details

  1. Travel Agency

Written by the company

Unlock the world’s most unforgettable travel experiences with GetYourGuide - The travel platform to book tours, attractions, excursions & activities for your next vacation. The world is waiting.


Contact info

3.8

Great

TrustScore 4 out of 5

46K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 48 hours


Advertisement
Rated 5 out of 5 stars

Romania

We had Ioana as a guide and Alex as a driver, they were sweet, helpful and very polite. We had my elderly mother with us, and even though she was slow and they had to wait for us, they never complained. Thank you for a lovely experience you lovely people.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Very knowledgeable

This company really treats their guests as VIPs, our driver went over and above for accommodating the special requests that some of the group had. The guide was knowledgeable, and knew enough to make it interesting, but also knew when to stop the tour information session.

October 12, 2025
Unprompted review
Advertisement
Rated 3 out of 5 stars

Dismal tour on a drizzly day.

Well, we were supposed to get an email with our guides name on it, but no one on the tour got one. Our guide failed to show up. It took 90 minutes to get another. The new guide did an ok job. We were supposed to go on a cable car ride, but it broke down and we weren't able to go. The food, however, at the lunch was excellent. On top of everything, it was a Mt. Fuji tour, but it was overcast and so no Mt. Fuji sighting was made. (not Get Your Guide's fault, of course, but just added to the over all poor experience.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Quality 2hr trip

Great trip to see the dolphins. Ideal at only appx 2hrs with plenty of seats and space with small bar for drinks and nibbles. Well worth the money.

October 5, 2025
Unprompted review
Rated 2 out of 5 stars

Event cancelled no notification

I booked and paid for a scuba diving experience.
Paid transport to get to meeting point.
On arrival was told organisers had closed for the season.
Said get your guide was aware.
Get you guide state orginiser let me know. Have checked emails and messages. But NO NOTIFICATION.
Will receive refund but get your guide won't respond

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

I would leave no stars if I could

I would leave no stars if I could. Having booked a trip (£ 400 approx) get your guide have no record of my booking ( I had no confirmation and no booking ref) the money has been paid to them (confirmed by bank) so I am £400 out of pocket and no trip!feel completely let down by this company and this has ruined a special trip for me. Will be taking to small claims court!!

October 14, 2025
Unprompted review
GetYourGuide logo

Reply from GetYourGuide

Hi Julia, thanks for your feedback. We’re sorry to hear about your experience. Please send us all the details and a reference to this review at social.support@getyourguide.com, from the email you used to register or to book the activity. We’ll get back to you as quickly as possible. Thanks!

Advertisement
Rated 5 out of 5 stars

touching and profound

It was such a touching and profound experience. The guide was wonderful and his storytelling was incredibly insightful. All the communication was clear and accurate.

October 12, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent tuk tuk in Lisbon

Ruca from Tuk Tuk in Lisbon was AMAZING!!!!! He knows the history inside out, made it fun, and pointed out the most important local hidden gems. Highly recommend you as for Ruca!

October 2, 2025
Unprompted review
Rated 2 out of 5 stars

Unfair Rejections

Unfair Rejections, Rude Customer Service, and No Transparency

I’ve been a verified tour operator and long-standing partner with GetYourGuide through my first company, and our collaboration had always been professional — until I opened my second tour company. Since then, my listings have been repeatedly rejected for vague “policy disputes,” with no explanation of what policies were supposedly broken.

After countless messages to support — including interactions with a representative, who was unhelpful and outright rude — I still haven’t been told what I need to fix. I’ve always followed every guideline, provided exceptional guest experiences, and maintained a perfect record of professionalism, yet I continue to receive the same copy-pasted responses.

It’s clear this platform does not support transparency or small business fairness. To make matters worse, I’ve discovered a potential conflict of interest involving the company’s leadership operating another business that duplicates client tours as app-based versions — including my own.

Small, independent operators deserve fair treatment and honest communication. Until GetYourGuide improves their integrity, I cannot recommend them to other businesses.

October 15, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

GYG should chose more carefully their partners

I booked a tour via GYG from Krakow to Auschwitz and Wieliczka Salt Mine organized by KrakowTouring. It was a total mess, I was left on the sidewalk at 3.50 AM because they put me on a wrong pick-up location list and they didn't even wanted to listen to me or let me show them my booking details. They didn' t answear the phone or reply to my messages for 2 hours. GYG refunded me for the trip after 3 days, that was ok, but I wonder how they can work with such unprofessional companies. I read reviews about bad experiences with that local service provider afterwards, but it was too late. When
I booked the tour through GYG I did it because I trusted them. Not any longer.

October 12, 2025
Unprompted review
GetYourGuide logo

Reply from GetYourGuide

Hi Irina, thanks for your review. We’re sorry your experience didn't turn out as you expected. Please send us your booking details at social.support@getyourguide.com from the email you used to book the activity. Make sure to mention this review and we’ll get back to you as quickly as possible.

Rated 1 out of 5 stars

One-Star Review

One-Star Review: Extremely Disappointed with GetYourGuide/ Tour city Rome

We are extremely disappointed and frustrated with the way our bookings were handled. Our tickets were cancelled twice at the very last minute — first for the Colosseum, and the day after for the Vatican.

Because of these last-minute cancellations, we were unable to visit any of the main attractions in Rome during our weekend trip. Everything else was already fully booked, so our plans were completely ruined.

One of the main reasons we booked through GetYourGuide/ Tour city Rome in advance was to guarantee entry to these sites and avoid exactly this kind of issue. Instead, it turned out to be a total disappointment.

Would not recommend this service to anyone looking for a reliable booking experience.

October 10, 2025
Unprompted review
GetYourGuide logo

Reply from GetYourGuide

Hi Kim, thanks for your review. We’re sorry your experience didn't turn out as you expected. Please send us your booking details at social.support@getyourguide.com from the email you used to book the activity. Make sure to mention this review and we’ll get back to you as quickly as possible.

Rated 4 out of 5 stars

Positive experience, while costly

I booked two events in Rome and everything went fine. I find the prices a little bit steep compared to the cost at the actual museums. But the booking was easy, without the trouble to wait in line, so it may be worth it.

October 8, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Best delivery of a tour in dark places

Such wonderful energy in the delivery of the tour. We were really impressed with her knowledge and enthusiasm for the tour. Not only did she answer any questions we had but she was very happy to offer ongoing advise for what we should do after the tour, whether that was lunch or other places of interest.

October 8, 2025
Unprompted review
Rated 1 out of 5 stars

Poor customer service

This was our first time and we were not aware that the meeting point was outside of the venue area. We went through security and then discovered the meeting point was outside and we woukd not have enough time to get. We tried to contact the guide many times before the 130 deadline but they didn't respond. We asked if they could meet us inside the venue. Our time passed and we had to buy a second set of tickets. We then tried to explain to the company the problem we incurred. They said too bad and it was our problem. No refunds of any kind

Don't use this company.

October 12, 2025
Unprompted review
GetYourGuide logo

Reply from GetYourGuide

Hi there, thanks for your review. We’re sorry your experience didn't turn out as you expected. Please send us your booking details at social.support@getyourguide.com from the email you used to book the activity. Make sure to mention this review and we’ll get back to you as quickly as possible.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look