We understand your frustration with the delay in receiving a response via WhatsApp and our security processes in place. We apologise for the inconvenience and the time it took to get the information you needed. We are committed to improving our customer service channels and ensuring prompt and efficient assistance. We will be in touch to actively investigate this and make sure you have the needed support you where looking for, as your feedback is an important way to keep improving ourselves and our services for our customers.

When looking for advice you can always reach out to on either of the below for extra support and answers:

Our online website has the answers too: https://www.eonnext.com/help?

Community help and advice. (This has energy specialists and other customers who share ideas, answers and concerns over on our community): https://community.eonnext.com

Thank you,
Zac - Digital Operations, E.on Next