Emma-Jayne Smith

Oh my!!! What has happened to the quality of Andrex Toilet Paper! It’s thinner than my child’s tracing paper!!
Won’t be buying this again.. how very sad, once a quality product and now Supermarket own brands are thicker! Supreme Quality! ha!

I purchased a Roxi footstool which was delivered back in April 2023. I thought was badly made. The stitching was terrible and the 'lumps and bumps' in the sewing was extremely visible. Its a shame I cannot upload photos to show you. The footstool looked nothing like the one on the DFS website. I voiced my concerns as soon as I took delivery, but apparently I cannot return the item without giving them chance to repair it. I waited 6 weeks for delivery and a further 6 weeks for them to send out a person to see if they could repair the footstool. However, when the person turned up in the 30 June 2023 he said that’s how it’s meant to be and if he changed the top it will look exactly the same. Since I still wasn’t happy, he said he would go back to DFS and let them know. Having chased this matter, I was then told that I cannot return the footstool as it is specifically made to order and that I can only a further person to come out and try to repair it again. So, I am to wait another 6 weeks (11 Aug) for another person to come out and try to rectify the problem BUT I cannot have a refund or return the item. How is this right? If I bought a dress and I didn't like the way it was made, I can take it back! Having paid £250 for a footstool that looks like a five year old has stitched it, and one that I cannot return or be refunded on is ludicrous. DFS are telling me there is no option to return. Surely this cannot be correct? Trading Standards?
Very disappointed customer .. will certainly not be shopping at DFS ever again.

All of a sudden … Very Poor!
No service, ongoing maintenance for 2 months, no signal.
Cannot get hold of anyone. Telephone numbers don’t work once you have left Lebara, so it’s virtually impossible to speak to anyone to cancel your contract!
The chat takes you to Lebara in Switzerland, who then send a link so you can speak to someone in the UK - guess what?! It doesn’t work!
I just want to cancel my sim only deal! It’s now taken me 2 days and I still haven’t managed to cancel it! Arrrgh!!!

What's happened to the signal???
I have been a customer of Lebara for a good few years but over the last month the signal is awful, just drops out all the time or I only have one bar...what has happened?
I call, and we go through the same conversation. There is work in your area and do this, do that, do this, do that, restart your phone, blah blah blah ... SAME!
This has been going on for months now - how much maintenance is needed and how long does it take?

Poor Communication!
For weeks now my signal has been dropping out, it goes from 3 bars to 1 bar to ‘No Service’. I am was that there is maintenance being carried out in the area. Then I’m told that the maintenance has been completed. Then I’m told the maintenance is ongoing and there is no end date. In the meantime, I cannot use my phone, have changed the SIM on the advice of a representative who told me the maintenance had been completed.. and still now I cannot get a service. We are at least 3 weeks on now .. Think it’s time to change providers ..

Disappointing.. When I purchased my sofa I explained to the salesman the space to get my new sofa into my living room. He assured me it would fit, he even went away and checked with his manager as to whether it would go in.. and they both assured me it would… guess what?! It doesn’t!
I paid for the delivery guys to put the sofa together and take away the rubbish but they haven’t because they can’t even get the sofa in! I am now left with the cost of taking out a window frame for access to the property and have paid for a service I didn’t receive. All very disappointing.. too busy making a sale than listening to the customer ..

What a great experience! I especially liked the app, where you can see all your information. There really is no need to speak to anyone, everything can pretty much be done in the app.
Thanks

Still waiting on a full refund .. no contact from them despite emailing and emailing. There’s no phone number to speak to anyone, so you’re just left hanging. The VERY expensive items were returned unopened on the 18 January and I’ve still not received any confirmation. This entire process is very stressful! AVOID!

I placed an order on the 10.01.2023 and the payment was taken from my credit card the same day. I received an email on the 12.01.2023 saying my order is on its way but it did not arrive until the 23.01.2023. Sadly, the rug is NOT of the quality advertised on their website. It is FAKE and very thin. It’s NOTHING like the photographs on the website. I emailed them notifying them that I am very disappointed in the quality and wish to return the rug. Immediately, I received an email back, apologising and offering a 50% refund; which I initially agreed upon. However; the more I look at the rug, the more annoyed I get. Thinking, they've misrepresented their product and still want to keep my money.
I've been emailing and emailing asking how I return the rug but have received no response. I've used all platforms I can think of to get in touch and, requested that they get in touch with me but, I am only hearing SILENCE. I have no idea how to return the rug or even claim the part refund as no one is responding to emails. Avoid .. it’s not what it appears.

Delivery was marked’made’ on 13.01.23 at 13.20 hrs, through my letterbox but it wasn’t. I spent three days chasing yodel and the seller only to be told my item had been delivered. I couldn’t do anything to prove that it hadn’t.
It was delivered on 16.01.23 at 19:44 hrs!!!

So, when did the UK suddenly call Police, 'Cops'? American Slang! Sloppy and unprofessional in my opinion ... and very annoying...

Firstly, I was at my wits end trying to find lamps that fit my Caple Cooker hood. I could not find them anywhere as I was told the model i had (4 years old) is discontinued. Then, Hooray, I found a company who could get them. Only, to find that the cost of two lights plus postage came to £82! This was almost double the cost of the actual cooker hood! Anyway, I purchased them, not wanting to go through the inconvenience and cost of purchasing another cook hood and having that fitted.
My order was confirmed on the 05.01.2023 and the money taken from my account on the same day! However, I heard nothing further from them. I could not find a telephone number for them and started to panic but managed to find an email. So, emailed, I did. Their response came on the 12.01.2023 notifying me that they order the parts directly from the manufacturer and that they expect my items to arrive on the 24 February 2023!!, however, the date is subject to change! and they REGRET that this information was not available at the time of my purchase! Are you taking the ****?! You're quick to take payment but want me to wait 7 weeks for delivery of two lamps for a cooker hood! I didn't order a hand made sofa! Apparently, i cannot cancel according to their website. I have to wait for delivery and either refuse delivery or return the items... VERY UNIMPRESSED and a rather angry customer!

Both lights in my cooker-hood went after about 2 years and to replace them is an astronomical amount of money.. 2 light units because you can’t just change the bulbs amounted to £82 including postage. Oh my gosh! I only paid £50 for the cooker-hood itself! when they go again, I’ll be better off purchasing a new cooker-hood, making sure the lights have bulbs and not a whole unit this time. Absolutely disgusting amount of money for cooker-hood lamps, and please note that there are no ‘compatible’ lamps out there - believe me, I tried to find them! Not a happy customer!

SCAM! Be aware! I thought I was taxing my vehicle and then realised after I had paid by Apple Pay that the site hadn’t asked me if I wanted 6 or 12 months tax.. I realised then it wasn’t the DVLA. I am usually very careful but this one got me! If you do get duped .. make sure you cancel the subscription it signs you up for… 😡.. I tried calling them to ask who they are and what they actually do but no response.

I am home but the driver did not ring the doorbell or leave the parcel in the place stated - they just didn’t bother to even try and deliver the parcel!
Clear instructions were left to leave with a neighbour or in a safe place .. but actually ringing the doorbell would have helped! Useless since changing to Evri

Whilst, I cannot fault the system, the service or the sales guy, I am very disappointed to see that the monthly charge starts out fairly reasonably but almost doubles in 12 months! How can you justify this increase? It starts off at £35.88, then increased to £37.56, then £39 and then they notify me that it will rise to £50 a month! because my discount finishes. The best they can do is discount £5, taking my payment down to £43.40, which doesn't even add up?!
How can these increases be justified? Very disappointed in companies that do this. Especially, with the cost of living crisis...

It is with regret that I find myself writing in respect of the Next Store on Junction 9 Retail Park, Wednesbury.
I visited the store today to find that it most certainly was not to the usual standard of what I have previously experienced whilst shopping at next.
Clothes and bags were thrown everywhere, dust balls covered the shop floor, making it look like it had not been vacuumed or swept in a very long time. The cushions on the sofa by the changing room were flat and dirty, whilst coat hangers and screwed up items of clothing lay in the table in front of the sofa.. BUT most of all the cleanliness of the toilets were absolutely disgusting! From experience, a nightclub toilet would have shown more cleanliness than the toilet in this store! The floor looked like it has not been mopped in a long time, stains and sticky patches everywhere! The toilet was covered in dry urine, which was visible! There was no toilet paper and several finished toilet roll centres were left on the floor! That toilet has not been cleaned in a very long time!
The disabled toilet at least had toilet paper but the floor was also sticky and patchy!

This is not what i would have expected from Next and sadly, following this shopping trip will not be returning to this store again. DIRTY is being too kind…

Shockingly poor..

My motorbike was stolen on the 27th July 2022 and found totally burnt out on the 31 July 2022.

I provided 4th Dimension with the details of the company that had retrieved my motorcycle on the 01 August 2022 and heard nothing from them until the 02 September 2022 when they called after my insurance broker contacted them in relation to the length of time it is taking to settle my claim.

From the telephone call I received on the 02 September 2022 they provided me with the information that my motorcycle had been recovered on the 16 August 2022 and was with the engineers awaiting assessment.
It is now the 09 September and I have heard nothing further. My claim is still not settled.

I am non plussed as to what there is to assess. The Police notified me in the 31 July 2022 when they found my motorcycle on fire and that there was nothing left of it, and that they only managed to identify the motorcycle from its chassis number.
What is there to assess?
We are now six weeks on and my claim remains unsettled with no contact from 4th Dimension at all. The silence is deafening.

Having had my motorcycle stolen and burnt out in the first instance is stressful enough without wondering and having to chase 4th Dimension for updates.

I realise that perhaps claims are taking a little longer than normal but the lack of communication and the length of time my claim is taking to settle is causing unnecessary stress and the season for motorcycles is almost over and I have now not had the opportunity to replace my motorcycle.

An insurance company has a contractual obligation to “…pay within a reasonable time…” The Enterprise Act 2016 made it an implied term of every insurance contract (taken out since the 04 May 2017) that the insurer must pay any sums due in respect of an insurance claim within a “reasonable time”. Of course, what constitutes a “reasonable time” will depend on the specific facts and the facts in this case is that it my motorcycle was found totally burnt out on the 31 July 2022. There is nothing to dispute and it seems a pretty straight forward case to me.. so 6 weeks and counting doesn’t constitute a “reasonable time” to me.

My patience has pretty much run out … avoid this company if you don’t want the upset and stress of a stolen motorcycle prolonged.

I have been a loyal customer of Onestream since circa 2019 and I cannot fault the technical department. Whenever there is a problem, they are on it straight away and it is usually fixed very quickly. However, the same cannot be said for the billing department! I used to pay for the services annually before they stopped that and now i have to pay by direct debit. You would think that this would be simple but oh no!, On a regular basis I receive a text message saying my account is overdue and that payment hasn't been taken. In July, I had my internet cut off and two messages telling me my account had overdue payments on it. I spoke to them on the 18.07.2022 to reinstate the direct debit and to have my internet switched back on; as the billing team said i hadn't paid due to my Direct Debit not being set up. Funny that - as it was set up when i renewed the contract in June 2022 and can clearly see it on my banking app. So, we set the direct debit back up again. Yesterday, I receive another message saying that there is an overdue payment on my account again and this was due to my Direct Debit not being taken, and then they have the audacity to add a £10 late payment charge! ..
After being on hold for 47 minutes!!! - So, your response times have not improved, I am told that my bank sent a notification on the 05.07.2022 cancelling my Direct Debit... but i called on the 18.07.2022 and reinstated it when my internet was cut off ???? and again today i am told my Direct Debit has been cancelled.
I spoke to my bank. There is no record of any Direct Debits being cancelled and no evidence of a notification being sent to Onestream.. and the bank would not just cancel a direct debit without my consent.
This is not the first time..
So, i am now being charged for late payments when I am not the one cancelling direct debits. The messages I receive don't even line up with the overdue amounts I say i owe! The one yesterday said I owe £38.96 and this should be paid by the 06.06.2022 to prevent suspension of services - In case you hadn't noticed, we're in August! and this morning when i called my account had £28.96 overdue not £38.96. I don't think the issue lies with either my bank or myself, since I'm not cancelling the Direct Debits or I wouldn't be calling to set them back up would I?! I'm at the end of my tether.. I spend more time on the phone speaking to Onestream about billing than i do speaking to my husband!
Useless.. pretty sure I won't be renewing again next year as just trying to get through stressful enough!

I had a renewal quote come through and all I wanted to do was discuss this. Four days later, an email, a message and a request for a call back... Nothing. I am on hold for a minimum of 35 minutes before I lose the will to live and give up! Not sure I want to give you my money now, I think I would rather cut off my nose to spite my face and pay the extra £20 somewhere else. At least I would get to speak to someone! Awful customer service.. who puts you on hold for almost an hour apart from electricity companies! Grrrrrrr!