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Mazuma Mobile Reviews 160,939

TrustScore 4.5 out of 5

4.4

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are pleased with the service provided, highlighting the speed and efficiency of the process. People appreciate the straightforward payment system, with many receiving the quoted amount promptly. Consumers also find the prices offered competitive and are satisfied with the overall value they receive. The process, from start to finish, is generally described as easy and hassle-free. Reviewers value the quick assessment of their phones upon receipt and the prompt payment of the agreed amount. While opinions on the contact and delivery services are mixed, the prevailing sentiment is positive, with many customers expressing their intent to use the service again in the future.

Based on these reviews

Rated 4 out of 5 stars
Invited

I’d definitely recommend Mazuma mobile, having used them for mobile phone resales a few times. They pay the best prices and they process the phones really quickly! I did try reaching out to them a... See more

Company replied

Rated 4 out of 5 stars
Verified

Very quick service, delivered my postal pack quickly and I received payment on the day the phone was delivered to them. It was.hard to find information on whether to factory reset my phone before send... See more

Company replied

Rated 5 out of 5 stars
Invited

Having purchased a new iPhone I needed to sell my old phone and started to research the best options. Mazuma didn’t come up with the highest offer for my phone but having reviewed their feedback on Tr... See more

Company replied

Rated 5 out of 5 stars
Verified

Previously tried another company. Advertised higher price. After 3 weeks they offered peanuts and then took 2 weeks to return the phone. Mazuma paid 2 days after I sent it, straight on receipt. Night... See more

Company replied

Rated 5 out of 5 stars
Invited

Excellent service trading old phone in got paid exactly what they originally quoted which is what all companies should do and hasn’t been the case in the past even though nothing wrong with it but t... See more

Company replied

Rated 5 out of 5 stars
Invited

The experience was seamless and highly efficient. The envelop arrived within just a couple of days, and communication throughout was exceptional. The quote was valid for three weeks, and timely remind... See more

Company replied

Rated 5 out of 5 stars
Verified

Once again mazuma you made the selling process so easy got paid the same day. I wouldn’t use anyone else mazuma excellent service very happy customer thank you so much 😊

Company replied

Rated 5 out of 5 stars
Verified

Really easy, quick turnaround, sent my phone Friday afternoon and received payment monday morning, the exact amount that had been offered. Will be using Mazuma again

Company replied

Rated 5 out of 5 stars
Invited

Received excellent service from Mazuma Mobile. They offered more money for my phone than Apple. Posted my phone mid morning, paying for next day delivery. Mazuma let me know they had received it, then... See more

Company replied

Rated 5 out of 5 stars
Verified

Printed off pre paid label, placed my old phone in a small box, took to the Post Office and obtained a proof of posting. Mazuma sent me a message two days later to say they had received my phone and... See more

Company replied

Rated 5 out of 5 stars
Verified

I received an email from you asking me to review my phone sale and said how did we do .. the simple answer to that is amazing , I am genuinely super happy, I went online , got a great price for my iPh... See more

Company replied

Rated 5 out of 5 stars
Invited

Sold my broken iPhone with multiple faults and got the full price quoted. Posted phone on Wednesday and received my payment into my bank account on Friday afternoon.

Company replied

Rated 5 out of 5 stars
Invited

Very quick service from start to finish. Sent phone on Thursday and received money in account Friday and kept me informed through out. The customer services is first class too, very helpful and friend... See more

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Rated 5 out of 5 stars
Verified

Very quick paid what they said they would unlike another company who knocked £100 when they received it so had it returned tried Mazuma like I should have first time.

Company replied

Rated 5 out of 5 stars
Invited

I had endured a difficult experience with another company that claimed the phone I sent them was damaged and had a number of faults. I knew that wasn't the case so asked them to return the phone to... See more

Company replied

Rated 5 out of 5 stars
Verified

Super fast efficient service. I paid extra at post office for next day delivery and had an offer from Mazuma first thing the next day. Offering as quoted and cheque arrived two days later as I chose c... See more

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Rated 5 out of 5 stars
Verified

I was actually concerned reading some of the reviews, but my experience was good and they paid more than quoted by other recyclers. I was trading in an iPhone 13 Pro, 79% battery health and a crack... See more

Company replied

Rated 5 out of 5 stars
Invited

Used them a few times . No issues with sale of phone and payment made just after 6pm the same day , emailed throughout the process so can’t fault them , just be honest with the condition of your phon... See more

Company replied

Rated 5 out of 5 stars
Verified

Got estimate for my iPhone and was happy with the offer Posted it off using tracked service which I was responsible for paying by choice There was a free option but the iPhone would only have been i... See more

Company replied

Rated 5 out of 5 stars
Invited

I had used other compamy and it was never picked up after one month it was returned So i went to mazuma and it was shipped , received and payed into my bank within 3 working days Highly recommend... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy transaction very good price great speedy payment and a guaranteed payment . I only wish I had read their terms properly as I put the phone down as good and I can now see it would have qualified a... See more

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Rated 5 out of 5 stars
Invited

Quick delivery, no quibbles, price exactly what i wanted. Checked, cleared, and paid all in one day. Super service. Would definitely recommend over another service with unlucky birds and music company... See more

Company replied

Rated 5 out of 5 stars
Invited

Absolutely brilliant from start to finish. As soon as they received my phone the money went straight into my account. Would definitely use this service again. No issues whatsoever. Very happy customer... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy to use site, prompt calculation of value, quick assessment of phone on receiving. Kept up to date with process . Promp payment of agreed amount

Company replied

Rated 5 out of 5 stars
Verified

Very efficient service. Mazuma received my phone in two days and paid exactly what they had quoted. To be fair my phone was just like new with no scratches or dents or any imperfections.

Company replied

Rated 5 out of 5 stars
Verified

Everything was processed very quickly from the delivery bag being sent to the payment going threw. Kept me updated on everything that was happening. Would def use again.

Company replied

Rated 5 out of 5 stars
Verified

M9238193 Fantastic service. I’ve used this company a few times now and they do what they promise. Phone arrived to them today. Payment as promised in my bank within a couple of hours. Highly rec... See more

Company replied

Rated 5 out of 5 stars
Verified

This is my 4th time I used Mazuma Mobile and it's been a blast . From the time I went online to receiving my money was 24 Hours bear in mint I used next day delivery service. In all 4 times I got the... See more

Company replied

Rated 5 out of 5 stars
Verified

Not the first time I have used this service and definitely won't be the last. Easy process online to have the phone valued and given a realistic offer. For ease, requested a postage pack which only ad... See more

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Rated 5 out of 5 stars
Invited

Sent the phone special Delivery yesterday morning and received my payment this afternoon. I can’t believe how easy this has been. Thank you Mazuma

Company replied

Rated 5 out of 5 stars
Verified

I’ve used Mazuma on several occasions and they have been spot on every time. I always get the price they say and have never had any issues. Payment always received on time. Thanks!

Company replied

Rated 5 out of 5 stars
Verified

First time using Mazuma. Dropped phone off with Royal Mail on a Thursday, it was delivered to Mazuma on Monday morning. Around 5pm that same day the amount offered online was paid until my accou... See more

Company replied

Rated 5 out of 5 stars
Invited

Fantastic and very quick service, I've sent my phone two days ago, it was received by them today and got paid the same day. Highly recommended!

Company replied

Rated 5 out of 5 stars
Verified

Very efficient service and payment was made on the same day as Mazuma Mobile received my old phone. They were also the most competitive. Thank you!

Company replied

Rated 5 out of 5 stars
Verified

Excellent service, so quick & effortless. Placed order online, pack was delivered within 2 days, returned via Royal Mail Special Delivery & full payment quoted was in my bank account for the next wor... See more

Company replied

Rated 5 out of 5 stars
Verified

Brilliant! The process was very quick, my phone was examined and payment was made on the same day. I also got a very good price for my phone (exactly what I was quoted online). I am very pleased w... See more

Company replied

Rated 5 out of 5 stars
Verified

I got a quote for my phone on Sunday, sent it off on Monday and payment in my account Tuesday afternoon, couldn’t ask for better service than that

Company replied

Rated 5 out of 5 stars
Invited

They offered a fair price … sent the phone to them … and 2 days later they offered the price they quoted to me … and paid with the hour … wouldn’t hesitate to use again

Company replied

Rated 5 out of 5 stars
Verified

Amazing and swift service from start to finish - paid out quoted price - couldn’t be happier! Would recommend!

Company replied

Rated 5 out of 5 stars
Verified

Everything was amazing from the get go. Fast delivery and fast payment. Definitely recommend to anyone who is looking to sell their phone.

Company replied

Rated 5 out of 5 stars
Verified

The whole process of sending my phone off couldn’t of been any easier and the day after sending my phone they received it checked it over and promptly paid the agreed price couldn’t ask for much more... See more

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Rated 5 out of 5 stars
Verified

Super quick & easy process!!! Would 100% recommend it, I posted my phone on Tuesday and had payment by Friday

Company replied

Rated 5 out of 5 stars
Verified

I am very happy with process, so fast I received my payment the same day they received my phone. I was a bit scared why sending my phone because I don’t want to hear stories about my phone or money... See more

Company replied

Rated 5 out of 5 stars
Verified

Sent my phone and received payment following day. Payment matched what was agreed. Used We buy any phone last time who reduced the price once they received the phone. Not Mazuma

Company replied

Rated 5 out of 5 stars
Verified

Just a good service all round , and very happy with the price, will use them again when the the occasion arises no hesitation.

Company replied

Rated 5 out of 5 stars
Invited

I’ve never used one of these services before so was a bit unsure what to expect. But it was a very quick and easy process and seemed a fair price and payment was prompt. Would use again.

Company replied

Rated 5 out of 5 stars
Verified

Was impressed with phone pick up, next day chexked phone and next day madr the full payment as agreed, great service

Company replied

Rated 5 out of 5 stars
Verified

Excellent service and so quick only took 48hrs for money to be in my bank from posting the phone. Will definitely use them again.

Company replied

Rated 5 out of 5 stars
Verified

Easy to use. Phone sent and payment received next day. Highly recommend. Best price offered compared to others

Company replied

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Company details

About Mazuma Mobile

Written by the company

Mazuma is the UK's largest technology recycler! Offering customers same-day cash for their old or unwanted devices.

Same-day cash

Get paid the same day your device arrives with us!

Free postage options

Send your device to Mazuma however you like, including Royal Mail Tracked and DPD Collection from your door.

Millions of happy customers

Join the millions of satisfied customers who made the choice to get the most out of their old devices.

Got an unwanted phone, tablet, smart watch or games console? Trade-in today for great deals on your old tech!

Sell Your Device

The trade-in you trust...

Written by the company

What's yours worth?
Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 18 years’ experience, we buy mobile phones, tablets, smart watches, macbooks and games consoles. See what your old tech is worth today!

Fast Payment!

The fastest way to get cash for your old tech!

We promise to send your payment on the same day we receive your device! Our FPS bank transfers clear in your account on the same day. No slow BACS payments which take 3 working days.

Contact info

Promotion box for Mazuma Mobile

Award Winning

Mazuma recently won two awards at the 2024 Mobile News Awards!

4.4

Excellent

TrustScore 4.5 out of 5

161K reviews

5-star
4-star
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1-star

Replied to 98% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Excellent company

Must admit I have never used a company that you post your mobile phone to and I was a bit dubious, but I can’t believe how smooth it all went, I posted on a Wednesday and by Thursday afternoon I had been paid, absolutely outstanding service and I will definitely use again and recommend to my family and friends.

October 16, 2025
Rated 5 out of 5 stars
Verified

Brilliant

Brilliant. Don't use other companies, they will reduce offer significantly. I have used Mazuma for years, accurate, fast and reliable.

October 7, 2025
Rated 5 out of 5 stars
Verified

Incredibly easy and reliable

Incredibly easy and reliable. Sent my phone off on Tuesday and two days later they have processed my phone and the money is already in my account. Can’t fault the communication or speed, brilliant service, thank you.

October 16, 2025
Rated 4 out of 5 stars
Invited

Easy to use

I was very well instructed after I sent iphones away without removing iCloud account from devices. I’m not very tech savvy but managed to follow emailed instructions to remove phones from my account. Would use again.

October 16, 2025
Rated 5 out of 5 stars
Verified

Fantastic service from start to finish…

Fantastic service from start to finish having been fobbed off by another company for the same phone. We were kept in the loop every step of the way, offered a genuine price, phone packed up and sent off, received and within 45 minutes had an email agreeing the original price offered and then payment shortly later. Absolutely brilliant. Would definitely use again unlike some other phone companies that are out there trying to rip you off. Well done Mazuma.

October 16, 2025
Rated 1 out of 5 stars

Total con artists, sell your phone on eBay.

So, I upgraded from my pristine, always in a case with screen protector iPhone 11 Pro 256gb to a new iPhone and mazuma made me a reasonable offer for my old phone (the iPhone 11). I sent them the phone in the original box, with wires and everything that came with, and a few days later they sent me a mail stating my phone had 3 tiny scratches or 1 big scratch on the screen so they only wanted to give me a 3rd of the offer. I refused, they increased it to 40% of the original offer. I refused (knowing there were no scratches) and told them to send me the phone back. Lo and behold the phone arrived today a not a single scratch on it but they sent it back with no box no wires, nothing!!!! So they basically took my old phone for 2 weeks and devalued it in the process of wasting my time. Total disgrace. They owe me money. Do not use these thieves!

October 16, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Fantastic experience from Mazuma

Fantastic experience from Mazuma.

As long as one is honest when describing the item for sale, Mazuma will always honour the agreement and give you a fair price. Great stuff.

October 16, 2025
Rated 5 out of 5 stars
Verified

Fine quick payment and gave the agreed…

Fine quick payment and gave the agreed amount

September 29, 2025
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Ross,
Thank you for your review!
I am glad to hear you had a positive experience with our service.
We do like it when we can agree!
Kind Regards,

Rated 1 out of 5 stars

Dishonest Organisation

Dishonest, criminal organisation that will fool you with reasons not to pay a fair and honest price for your mobile.
Should be shut down.!

October 15, 2025
Unprompted review
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Manish,
Thank you for your review!
Please can you provide me with your order number?
So I can take a look into this for you.
Kind Regards,
Mazuma

Rated 5 out of 5 stars
Verified

What was offered was paid without…

What was offered was paid without trying to have you over like other companies. Would use again and highly recommend

October 14, 2025
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Stephen,
Thank you for leaving a review!
We are glad that you are happy with the service we provided, we also recommend you as a brilliant customer and we hope to see you again in the near future!
Kind Regards,
Mazuma

Rated 5 out of 5 stars
Verified

Mazuma mobile is a great company to…

Mazuma mobile is a great company to deal with. The money is paid into your account by the next day.

October 15, 2025
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Jacqueline,
Thank you for your review!
You have been a great customer and I am glad to hear you were happy with our service.
Kind Regards,
Mazuma

Rated 5 out of 5 stars
Invited

Excellent quick n easy service

Excellent quick n easy service, no haggling, paid as promised

October 15, 2025
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Mr Davies,
Thank you for your review!
We do aim to keep our promises as often as we can and I am very happy to hear that you had a quick, stress-free service.
Kind Regards,
Mazuma

Rated 1 out of 5 stars

Trying to sell my phone but no update…

Trying to sell my phone but no update on my sales pack, has this been sent? Who knows. No response from customer service either so all seems a bit odd. I'll probably look at selling to a different company as a lot of reviews about poor service on the selling side

October 14, 2025
Unprompted review
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Natalie,
Thank you for your review!
I can see that you placed your order on 14/10/25 and we sent you a sales pack on 15/10/25. This may take between 3-5 working days to be delivered to you.
Kind Regards,
Mazuma

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