I really couldn’t have asked for more help! Absolutely brilliant. I cannnot fault Onstream and its customer service. I have terrible trouble with internet connection because of living so far from the exchange and running on the old adsl lines. My download speed at best is 1.74! So, after numerous visits from Open Reach Engineers, one extremely rude one to say the least I wanted to know if I could be released from my contract. Instead, Megan worked with me to try and sort the issue and gave positive solutions to a ‘unfixable’ fault, according to Open Reach. We are now going back to the 80’s 😂.. and going to try a mobile dongle .. 🤞… between Megan and Jacob .. I really cannot fault the effort they put in to try and sort issues. Sometimes it isn’t the company at fault and is, in this case, Open Reach .. so perhaps we all should be kinder and patient and work together .. 😊