I could not leave without scare tactics! They told me I would be charged, this and that and this.. even though I am out of my contract! I got so confused and scared I almost ended up staying for another 24 months at a fixed rate. Not happy at all at the customer service. I have been a loyal customer for many years but the prices are not very good in comparison with other providers. I am a pensioner on a low income but they did not seem to want to help - just scare! It took me 40 minutes to get the guy on the other end of the phone to understand my post code, and spent most of the 55 minutes with him repeating himself and going through ‘terms and conditions’ .. I lost the will to live in the end and out the phone down before I threw it out the window!