Lilyroselondon Reviews 246

This operation is an absolute sham. Avoid at all costs. I bought a jumper from them last November based on a screen image; the delivered item was an appallingly cheap fleece of very low quality. I had... See more

One star review too high. Cancelled order within 2 hours and emailed for a refund as was suspicious. Told order being processed. Retuned immediately - to Shanghai not London - 25.00. Kept emailing - n... See more

Stay away!! Wish I'd read the reviews. Exactly same experience. Cheap goods, nothing like the pictures. When you try to return they push back. I returned to China at my cost thinking I'd at least... See more

Trading Standards should take a look at these companies pretending they are a high street store in London with a closing down sale that lasts forever Please do not use this company. The jumper that h... See more

Horrible customer service, awful products that don’t match the descriptions. Advertised a jumper as wool, it was not. Colours didn’t remotely match the photos. When trying to return, they claim they a... See more

Products that arrive look nothing like the pictures. Really cheap and nasty. Lily & Rose "London" is based in China and makes customers pay for returns, so you also can't return anything. Lots of othe... See more

Recently bought 2 bee necklaces 1 the clasp was broken was advised if I sent a photo would get a replacement. As it’s so flimsy I just want a refund I have emailed twice and still have had no rep... See more

All this company had to do was copy the design they were advertising… simple enough …. Who isn’t up for a knock off? HOWEVER, Lliyrose London sent me a poor imitation of a very nice sweater not the sa... See more

If I could give no stars I would.AVOID AVOID AVOID THIS COMPANY!!!!!! I can only re-iterate every other review. Poor quality goods, not fit for purpose. Returned at a huge cost 3 months ago. Package... See more

There is no 0 rating! Like others I made the mistake of not looking at online reviews and assuming this company was in London. Reviews on their website is definitely BS! Pictures of items do not re... See more

I feel so utterly stupid!!!!!I buy a lot on the internet but for some reason didn’t research these people-my order of 3 jumpers £80 + arrived and of course they wouldn’t fit a child,and I am size 8.I... See more

DO NOT BUY FROM THIS COMPANY - HORRENDOUS QUALITY, EVEN WORSE CUSTOMER SERVICE AND NOT REFUNDING MY MONEY FOR THE RETURN. IM CONTACTING TRADING STANDARDS FOR SURE AND THE POLICE AS THEY ARE CLEARLY A... See more

Terrible service! Chased the order repeatedly with no reply to emails / contact through Facebook and Instagram - they’re also deleting comments complaining about missing orders. Order was so delayed i... See more

I purchased a pair of clogs .Waited ages- didn't know they ship from china. The quality is absolute rubbish not even worth £2 - unwearable they are so badly shaped and made of cheap plastic. I wante... See more

Lilyrose-london.com are a fast fashion company operating out of China NOT London. They are advertising product that is substandard and does not meet the British labelling and Fibre Composition Regulat... See more

Ordered a rose gold watch, arrived about a month after, and looked nothing like the picture (and the strap was WAY too big for a normal human wrist). The only good thing where the extra star comes fro... See more

This isn’t a 1 star review - it’s a minus 1! After a 12 week wait for a refund for a £40 jacket - made out of horrendous quality fabric, that I paid £28 to post I am now at the point of no hope. ‘Li... See more

Avoid - similar experience to others in that believed I was buying a cotton jumper from a UK company, what arrived after one month would not fit a Tiny Tears doll and made of material akin to plastic,... See more

It is a scam. They are now called Clare-london . The clothes are terribly sized and made. The delivery takes longer than anticipated meaning your cooling off period with your credit card or PayPal are... See more

The garments are not what are advertised and quality is extremely poor. Arranged to return the items and luckily paid £10 to return to China. All the details to return are not genuine hence the items... See more

I should have read the reviews before I bought Everything I've read on the reviews now is EXACTLY right: Inferior quality, wrong sizing and NOTHING like the product detailed on their website. PLEA... See more

This company is a scam. I am writing on behalf of my father. He purchased 3 shirts in November 2024 - when they arrived they were very poor quality and not what he ordered. Although the company is lis... See more

I ordered a jumper from Pinterest it took ages to come and when it did, not only was the quality poor the size label was stitched on the outside of the jumper. Despite the fact that it says free ret... See more

My recent experience of buying from this company was 100% negative. They took my money, shipped something of far less quality and value and in any case what I did not order, offered to compensate in... See more

I bought several items as a gift but they weren't quite right (they looked great and no issues with quality). I was told to return them for a refund (the website says 'free returns' but I had to pay... See more

I would not buy anything else from this Chinese based company , they are giving the impression they are uk based and selling quality knitwear, I received poor quality items not as advertised and ret... See more

Do not use this site - they’re not even worth one star. Clogs delivered are a cheap substandard copy of those advertised. Return address is for the Chinese owned shipping company not Lily and rose!... See more

Poor quality product that bears no relation to the pictures- returns are to China and at your own expense if you even trust them to refund anything. Putting it down to experience- now the same product... See more

I would strongly advise steering clear of Lily Rose London. I ordered a Bee necklace in rose gold for £65 and the quality was appalling (I wouldn’t have even paid £10 for it). I then had to pay £7 for... See more

Since they didn’t post my negative comment on their website (conveniently they only allow 5* feedback!). Don’t bother buying!!! Quality is poor. I bought a rose gold bee necklace which was supposed to... See more

I wish I had found these reviews before wasting my time and money Ordered a dress - they sent me the wrong one I had to pay £17 to return it to China ( they say they are London based ) A mon... See more

Agree with everything written in the other reviews and wish I'd seen before I too was duped. UK Trading Standards should shut them down. They are flouting all the laws on internet trading. No idea... See more

Not worth 1 star! This site is a con as are there other sites (trading). I bought from Clare London, which is another trading site for this company, apparently along with Vibe London (now clo... See more

Do not buy from this company, Sent us wrong items, They're trying everything not to refund, even asking us to buy more to keep and get discounts on items we never ordered in the first place.Trading st... See more

I ordered a present from here with plenty of time for delivery for Christmas as per their shipping policy. I still have not received my parcel and it’s the 29th December so the present did not come i... See more

I ordered a blouse 3 weeks ago and it still hasnt arrived despite letters from LilyRose apologising for the delay. Crap company, Beware using this company. Six weeks now and still nothing. How th... See more

Lily Rose London is a completely a rip off company, the company is based in China. Their clothes are very poor quality and the description on their website doesn’t match the quality of their clothes.... See more

I ordered a silver bee necklace. The quality is poor and was smaller than the dimensions described. I have emailed them but have not received a response. I have submitted to separate negative reviews... See more

Describe on the website as 2.4cm wide, looking at it it was only 1.75cm, contacted Ivy Rose and yes it is only 1.75 across the width because the wings are angled up, they apologised and added ‘across... See more

I had the same experience as someone else. I bought 2 items thinking it was from London, but it was delivered from China. Goods were too large, and one was nothing like it was in the photo online. I w... See more

Never seen anything like that in my whole life. 0 for quality, 0 for delivery , It took almost 1 month to receive the products. Extra Order has been placed by the scammers without my consent. Wrong s... See more

Awful quality, looked great in the photo and terrible in real life. Was told I’d need to return to China Track and Trace so would cost me £35, so took the offer of 30% off the order, reluctantly. Li... See more

AVOID THIS SITE. I would give a minus rating if I could. I totally agree with other reviewers, the site is a scam, having ’London’ in the title is misleading. I saw the ad on Pinterest, so I’ve delet... See more

I'm just sorry that I have to give this company any stars at all! Either its a scam company or run by incredibly incompetent people. Do not order from them, you will not receive what you have ordered... See more

-0 Please do not buy from this company. If only I'd looked at the reviews before I did. The whole company is a complete scam. No goods were ever sent to me. absolute ridiculous lies of emails se... See more

Bought a dress a month in advance from my birthday trip to venice. The dress arrived in very low and cheap quality the day i arrived back from my trip. Extremely disappointed with this website do not... See more

A scam site AVOID. The products don't look anything like the photos or descriptions and then they enforce HUGE returns fees back to China for their faulty goods which is actually against the Consumer... See more

No stars given to this company DO NOT BUY from this company, quality is shocking tried to send back they keep saying not received parcel back as I sent it back to depot address.that was on parcel inst... See more

Awful quality Ill fitting dress. Asked to return it. A Sophia replied saying if I kept it could have another dress at a reduced price. Said I want to return it. No reply. Returned it to Southall... See more