Review of H.Samuel


Rated 2 out of 5 stars

Do Not Order Online and expect a smooth delivery

What an absolute nightmare ordering online! So, the actual purchase was simple enough but the carrier that they use (DX) does not allow for anyone else to sign for the package, will not leave the package in a safe place and does do deliver of a weekend through their website! So, please tell me how do those of us who actually work (full time) receive their order? and why does H. Samuel send out one order in two separate deliveries when it could be sent in one? Please tell me who is allowed to take two days off work to receive two packages when it can be sent together? Absolutely ridiculous. Sadly, I will not be ordering online from H. Samuels again. An absolute nightmare!

October 2, 2024
Unprompted review

Reply from H.Samuel

Hi Emma,

Thank you for reaching out to us and I am sorry to learn of your dissatisfaction with our delivery service.

We would like the opportunity to discuss this further with you, to help us better understand what has happened. Please contact us on 0800 458 1065 (option 3). Your case number is CS2539386.

Kind regards,

Beck