Emma-Jayne Smith

I have shopped in Marks and Spencer's for years and was always so happy with the sizing. They appeared to be true to size when other stores seemed to have made their sizing's minute! I have ordered three pairs of the same trousers and two of them has had to be returned due to them being different sizes. I ordered a size 10, short trousers. One pair was minute! I couldn't even get it around my waist and the last pair was that big they dropped off me! They were more like a size 12 regular ... However; the third pair are just right ... I feel like goldilocks and her three bears! Very disappointing and very time consuming taking them back, waiting for a refund and trying again to see if i get the size that actully fits! Shame

What was once a well known, respected company in my opinion is now nothing but a waste of money.
Four years ago I had a new kitchen and decided to purchase my appliances from what I thought was a well respected company and well built appliances. How wrong was I!
In four years, I have had 2 electric hobs, 2 built-in microwaves and 2 fridge freezers! The hob kept tripping my electricity until it decided to blow completely and this took almost 3 months! I had electricians in, RCD units changed, earth wires changed and all sockets checked trying to figure out why my electricity kept tripping. The microwave went rusty inside, for them to tell me my extra insurance policy does not cover the internal parts of the microwave! The opening button on the microwave lost its colour and had a fingerprint mark on it from opening and closing it and NOW.. after my electricity constantly tripping again, more electricians and costs, I find out that the fridge freezer is tripping my electricity AGAIN!
Whirlpool.. you should be ashamed at the quality of your goods! 6 items in four years is a disgrace! Seriously, don’t bother! Enough chances given.. never again would I buy a Whirlpool item or recommend them to anyone!..

Dreadful! I changed from Pharmacy2U to Echo and this is my first attempt at ordering my repeat prescription. Save to say, I think I will be returning to Pharmacy2U!
I placed an order in 22 July 2021 and have received emails constantly notifying me that they are having no response from my GP. My GP inform me that the prescription was sent on the 27th July but Lloyds keep sending emails telling me they can’t get hold of my GP… I’ve messaged and called Lloyds but they haven’t answered in 2 days .. are closed at the weekend .. NOT a great start to Echo or Lloyds Pharmacy! More hassle than convenience! Don’t bother!!! You can’t get to speak to anyone ..

I have reported a knocked down telegraph pole three times now. Houses are without any phone lines or broadband since 11 June 2021 and Openreach still haven't repaired it. A broken Manhole cover belonging to Openreach has been broken for months, constantly reported and they come out and put a barrier around it. The only problem being its on a narrow rural lane and on a bend, so vehicles are coming around the bend and crashing into the barriers... How many times do you have to report something .. ???

Can’t actually get to speak to someone about my account. My son has racked up a huge bill and I cannot get to speak to someone. Some silly virtual help keeps going round in circles.. I can’t log in because I can’t remember my account details and the phones just go round and round and round. Extremely frustrating!

Wallpaper was of great quality and placing the order was easy. Delivery was quick but unfortunately the pattern was out when hanged on the wall. Although this wasn’t really the company’s fault and was a fault with the design there are ridiculous policy procedures to follow before the company will help. Asking buyers to send examples of patterns on the actual wallpaper when you’ve hanged the wallpaper isn’t possible and who keeps the label from the roll once opened and hanged. Looking for faults before hanging the wallpaper is also impossible when the pattern is extremely bright and bold. You’d have to open all the rolls, line up the pattern, check everything lines up before you start hanging and how is that possible when you’ve ordered over 10 rolls? So, although the quality of the wallpaper was great- expect to jump through ridiculous hoops if something isn’t right. Shame really because I was initially impressed.

The card that came with the flowers was awful .. the wording was incorrect and it was clearly a card that had either been used before or a mistake had been made as inside the card was a ripped white self adhesive label. Very disappointing for the price paid. You can’t get hold of them either.

Purchased an item from eBay on the 08 July 2020 and waited until the 15 July before chasing. I called the courier company before contacting the seller only to be told it was delivered on the 10th July 2020. This delivery was no where to be found. No courtesy card left , not with any of the neighbours... so, the seller chases the item... only for it to be delivered to me on the 17 July 2020 looking like it’s been bouncing around the back of van for weeks! Bearing in mind this was hydrochloric Acid for patio cleaning - not good! Awful service .. especially since they say it had been delivered and there was nothing they could do!

Fabulous service!

I was with Orange and then EE when they took over and was very happy with the service that they provided for many years. BUT unfortunately over the last 6 months the loss of signal is just too frequent. There is pretty much a constant problem in my area resulting in signal loss for 8 hours minimum. So, I spoke to someone .. and as a goodwill gesture they offered me 0.19p!! REALLY! Kind of an insult don’t you think? In fact I’d say it was laughable! I don’t pay a huge amount like some but my monthly payment doesn’t mean I should receive less of a service. Under the circumstances and working from home I need a provider who ‘provides’ a service .. not happening here. Although they may be aware of the issues and do repair them, the loss of signal is too frequent and extremely inconvenient.
I’m still shell shocked from the offer of 0.19p as a goodwill gesture! 😂..
Time to change providers ..

Do not try and do a balance transfer! I have jumped through every hoop imaginable and still cannot transfer my balance! It’s taken me a week just to increase my credit limit and still cannot transfer the balance! It now won’t let me log in.. do this, do that, do this, do that! Arrrrghh! I only thing I haven’t done is type in my password whilst standing on my friggin’ head!!!! DO NOT bother - choose the second best option that’s available to you!

I too; am of the opinion that Halifax used to be a good bank, but the quality of service has deteriorated. Perhaps they will blame lack of funding to maintain a decent staffing level - like everyone else. Halifax is the only bank I have ever banked with and I've been with them for over 30 years. All my accounts are with them (Current, Savings and Credit Card), and I am utterly disgusted at the fact I deposited some cash using the ATM machine outside of a branch in Staffordshire only to have to chase it after two days as it had not appeared in my account. I was told it was an ATM fault; in the same breath as being told 'the lady that checks the deposit box was not in yesterday' ... so it wasn't an ATM fault! It was the fact someone couldn't be bothered to check the deposit facilities and my money was still lying there - if I hadn't continually checked my account and called Halifax.. I will work on the assumption that my money would still be sitting in limbo! I can't tell you how angry I am that ... we trust banks to maintain a certain level of service, whether it be making sure the deposit envelopes are available or checking whether someone has made a deposit.. and if someone is off, do they not have a contingency plan! Surely, someone else should have the gumption to check! Whilst I did make a complaint to Halifax and they have rectified the issue, I am NOT a happy loyal customer at the moment. Chasing deposits I have made was not on my list of things to do.. should it be?!

OMG! I’m so sick of buying something that says it’s from the UK only to find that if it doesn’t fit and I need to return or exchange it - the company is in China! They offer stupidly small refunds or expect you to return the item to China! If I wanted to buy from China I’d log into the Chinese eBay! - if there is one! I’m always out of pocket.. it’s getting really tiresome .. eBay needs to regulate sellers better! .. I should have the same consumer rights as if I’d bought from a shop in the 🇬🇧 UK .. Grrrr!

Ordered Brick cleaner x4 and only two were delivered. The packaging was insufficient as the cleaner had leaked everywhere inside the delivery box. This is the second time I have ordered this product and the second time that the items had leaked inside the box. Customers Services were in fact, very polite and very helpful but unfortunately i do not think packaging at the warehouse is listening! Customers services now say that a second package was delivered but we do not know where? Be careful if ordering larger items.
JTF say that as a good will gesture they are sending replacements out - it is now the 22 July and I have chased these replacements more than three times.. still not received them! My initial order was placed on the 04 July 2019 .. still waiting!! 😡

Trying to get through on the telephone is ridiculous .. So far i've been on hold for 6 minutes 35 seconds, previously almost 35 minutes and before that 22 minutes before I lost the will to live and gave up.
Please sort out your pick up times :0(

Following on from a fabulous start, I'm a little apprehensive now. What should have been a straight forward switch - has not been... i'm now in position where I have no internet for 4 days because having paid my £9.99 to get my router to me safe and securely, it was late arriving. However; One Stream did send an email to inform me that it may be late. Okay, so this is isn't a problem - a day late I can cope with. However; when it arrived on Saturday, I connected it only to find that I had no internet connection. I couldn't call anyone because the company only works 9-5 Mon-Fri ... Irritating. So, this morning I called customer service to inform them of my problem, only to be told that a batch of routers were sent out with incorrect user names and passwords pre-programmed, so I now have to reset these .. and I am no IT expert ... this should be a challenge! I don't think this is a great start for a new customer .. :0(

I have now been on hold for 27 minutes and 52 seconds! Not good!
After 35 minutes and 35 seconds - i lost the will to live and gave up!

Sadly, still waiting for a new router that was ordered Monday just gone.. still no internet since the 30 May 2019 😡

Finally!!! Day 7 of the hostage situation! (06 June 2019) Civilisation! I have internet! Thanks to a lovely man called Dan!

Whilst I understand that routers were sent out with incorrect passwords and usernames, so many people were in the same position as me, I do think the Customer Service could be improved. I am a new customer, who changed over on the 30 May 2019, who received a router late, whose router then did not work, who then could not reach anyone to rectify the problem and spent the best part of a week chasing a solution. To be told that a new router would be dispatched and received the following day.. who did not receive said router .. who then had to continually chase a solution to the fact i had no internet from 31 May 2019 - 06 June 2019. Not good. However; thanks to Dan... problem sorted! .. but i still should not have spent the best part of a week trying to resolve this matter. Once you do get hold of someone, they are extremely helpful and very pleasant ... Unfortunately, as a new customer and my only experience of One Stream.. what was a 5 star review can now only be 3 star .. average .. Lets see what the next 12 months brings ..

Excellent service. Easy to use website when booking, helpful customer service agents when needing to amend a booking and finally, friendly, helpful and courteous drivers. Overall a pleasant experience! Thank you Suntranafers .. I will certainly be using you again!

I speak as I find and I found that my initial telephone call with Luke was fabulous...and funny!! I'm pretty sure, you're not supposed to 'have a laugh' whilst changing broadband provider - or should you?! Anyway; from start to finish, Luke gave me a fantastic, efficient and very friendly service. He couldn’t have been more helpful. In my experience so far this company has got it right! Fabulous deal too! .. now if only Open Reach would change my cables so I can have super fast fibre optic broadband instead of something that runs at a snails pace ... that would be excellent! :0)
Thanks Luke!

Self bag drop off at Manchester airport with Ryan Air. In principal the process should have been quick and easy - a bit like self scanning at a supermarket but we queued for almost an hour and a half after weighing in one suitcase - because the beltway wouldn’t work. It just kept crashing - not good Ryan Air .. fix this issue and we should all be good to go! However; staff were polite, friendly and helpful as this was the first encounter we had with self drop off.

I speak as I find and sadly I find that this company is very quick to push the responsibility of issues surrounding 'poor quality goods' onto either the manufacturer or my elderly parents! In fact anywhere except with them. Since, Fires2u.com took our money, in accordance with the Consumers Act 2015 our contract lies with them. The Act specifically states an item should be of 'satisfactory quality' but it wasn't. They pushed the blame around to everyone else. The manufacturer couldn't have been more helpful but unfortunately couldn't resolve the issues to a satisfactory conclusion, although they did try very hard. However; I cannot say the same about this company. Do not buy from this company if you want help with any issues following your purchase. Not sure how you can push the blame onto 78-80 year old's accusing them of not setting up the fire correctly - REALLY! It was installed by a registered professional and in accordance with the instructions provided. Own up to your responsibilities as a trader and provide your customers with a better customer service.