Be careful!
Know your gold before you send it in and know the value! I sent a 22ct gold necklace weighing 3.2g. It had a 9ct gold clasp but the actual necklace was 22ct gold. Their valuation came in at £55! .. and they insisted the chain was 9ct. I know it wasn’t because I only wear 22ct and it was custom made for me by a reputable, Indian gold jeweller. The colour of the gold matched my other jewellery.
I can say that the lady I spoke to was lovely and polite and there was no problem in getting it sent back to me. So, I had the privilege of paying £8.50 to send it to them (special delivery is requested) only to have it sent back. Make sure you know what your gold is.. seems you can’t trust anyone these days 🥺…