TAXIFIRST, proudly powered by the Takeme Group. Reviews 577

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the promptness and reliability of the service. Many reviewers mentioned that the drivers are friendly, polite, and helpful, ensuring a pleasant journey. Consumers also value the clear communication, with text updates and helpful telephone staff. People highlight the ease of booking and the drivers' knowledge of the best routes. Some reviewers specifically praised individual drivers for their exceptional service and friendly demeanor. While opinions on the app and location services are mixed, the overall consensus is that the service is dependable and customer-focused.

Based on these reviews

Rated 4 out of 5 stars

The taxi driver managed rhe journey quickly and the appointment was not missed. However, seeing as if booked it in advance, 2 days earlier, and knew that traffic could be a problem at that morning sc... See more

Company replied

Rated 4 out of 5 stars

Taxi was prompt. Taxi was booked on the Tower Cabs app with a fixed fare showing as £9.60. The driver asked for £10.20 but eventually and reluctantly settled for £10 as it was more convenient. I w... See more

Company replied

Rated 4 out of 5 stars

I had a good trip today. The driver arrived early. He is very friendly and understands everyone. I arrived early for my appointment.

Company replied

Rated 5 out of 5 stars

Arrived on time. Vehicle clean outside and in, smelt fab! Steve the driver very polite and interesting to chat to. Only the second time using Taxifirst so much better than the first, journeys on the... See more

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Rated 5 out of 5 stars

Needed a taxi several times yesterday to get from the garage to work, home and back again while my car was being serviced and MoT'd. They arrived quickly were reasonably priced and each of the drivers... See more

Company replied

Rated 3 out of 5 stars

The Taxi fare is too expensive for under 2mile journey i understand bridge toll £2.60 but £15.60 does not warrent a 5 minute Journey not happy with getting riped off. Using taxis for this journey ther... See more

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Rated 5 out of 5 stars

AMAZING SERVICE! I left my keys in the taxi and only discovered this a good few hours after being dropped off at my destination. I rang the office, who immediately tracked down my driver Amed. Ames... See more

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Rated 5 out of 5 stars

I’ve used them twice now to get to the train station and they’ve been absolutely superb. They have kept sending messages with reminders and updates, the car was there even a few min earlier and the jo... See more

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Rated 5 out of 5 stars

Driver was responsible and used his commonsense to get us to destination on time. According to the driver my pickup point was indicated wrong maybe due to some technical issue but he made sure that... See more

Company replied

Rated 3 out of 5 stars

Charged me £276 on a journey that was stated as £32 originally. I’m being refunded the money in 3-5 days but this is an absurd mistake to make? What if I needed this money for something important? Dr... See more

Company replied

Rated 5 out of 5 stars

Hi I have used this service a few times and the Drivers have been very helpful and friendly . I would recommend them to anyone needing help to get around.

Company replied

Rated 5 out of 5 stars

Fab service, the driver was punctual and had a lovely clean vehicle. I have received brilliant and friendly customer service from my allocated drivers on several occasions now. I Would highly recommen... See more

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Rated 5 out of 5 stars

I prefer to speak to real people to book taxis and over the years , the people I talk to who do the bookings are very kind snd helpful. The taxi drivers themselves are friendly and helpful and always... See more

Company replied

Rated 5 out of 5 stars

Very quick, kind & helpful! Also waited while I nipped into 'Premier' then brought me home again straight away as needed, therefore stress free! My car had just broken down, so a quick taxi & turn... See more

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Rated 5 out of 5 stars

The communication by text is second to none . The telephone staff are very helpful . The taxi driver was charming & knowledgeable about the best route .

Company replied

Rated 5 out of 5 stars

The gentleman taking me home was extremely polite, knew exactly what I wanted and I felt a genuine concern for my safety. I will always recommend based on this l.

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Rated 5 out of 5 stars

My tower Cabs taxi was quick to arrive the driver was friendly, helpful and polite and maintained an appropriate conversation which all made a pleasant journey. Thank you.

Company replied

Rated 5 out of 5 stars

I pre booked my taxi via the app and I was fully informed of my trip and even was sent a text an hour before to remind me and offer the chance to cancel if I needed. I liked the idea as well of holdin... See more

Rated 5 out of 5 stars

Always polite drivers and very helpful customer services the app needs a tweak as I once found it put a different address to what I booked but rang the company and was sorted straight away good compa... See more

Rated 5 out of 5 stars

Faultless and friendly service today (new years Eve afternoon) getting to and from a hospital appointment in Plymouth. Prebooked taxi arrived bang on time, and after a very, very long afternoon in th... See more

Rated 5 out of 5 stars

On time, friendly helpful driver. Also exactly the same experience on 7/12 when I didn’t submit a review. Kept informed by text time of despatch able to track taxi which is useful also knowing reg a... See more

Rated 5 out of 5 stars

First class service as usual. Prompt, friendly drivers. Don’t reckon i’ll be booking an Uber anytime soon.

Company replied

Rated 3 out of 5 stars

Taxi booked and confirmed for 6.20pm, now 7pm and no sign of it. Contacted the office at 6.35om who then said I’d would be another 45 minutes. Why take a booking you cannot fulfill. Very very poor a... See more

Rated 5 out of 5 stars

I cannot thank you enough for the care and consideration from the two drivers. The first took my injured husband and I to a&e on Thursday 23rd January at around 4pm. The second took us home just after... See more

Rated 5 out of 5 stars

Just a 3 min wait from ordering. Very helpful driver as I had elderly, slow relative with me.

Company replied

Rated 5 out of 5 stars

Taxi came within 5 minutes. Service was super friendly, had a nice little chat with the driver who made me feel really comfortable. He helped me with my bags of shopping in and out the car. Price f... See more

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Rated 5 out of 5 stars

Driver was on time, very professional, and made me feel very comfortable during my journey. Very happy!!

Company replied

Rated 5 out of 5 stars

My driver was on time, lovely man to converse with while on the journey to my destination 🙂 very polite and courteous.

Company replied

Rated 5 out of 5 stars

It turned up in 10 minutes. The taxi driver was foreign as they all are in this company but he was really nice and we chatted all the way to my destination and back

Company replied

Rated 5 out of 5 stars

Absolutely amazing driver very k8nd very helpful real pleasure to know arrived quick very happy person too thank you Theresa ✨️

Rated 5 out of 5 stars

Mario is one of the most friendly drivers i have come across. He is easy to talk to and gives amazing advice. Easily 10/10 service, clean car and flawless driving. Always a pleasure to have him as my... See more

Company replied

Rated 5 out of 5 stars

A very kind & helpful driver who looked after our bags and ensured safe entry & exit of the car. He was also happy to chat in an enjoyable way! ….. and more of the same today! Friday 28/03/2025

Company replied

Rated 5 out of 5 stars

That was a very positive experience by such a lovely lady taxi driver. Thank you so much 😊

Company replied

Rated 5 out of 5 stars

I always use taxifirst as a reliable and friendly service. The taxi arrived very promptly. The driver was polite. Thank you very much for taking me safely to my destination.

Rated 5 out of 5 stars

A lovely, friendly and patient driver. There were no issues with arriving at the destination.

Company replied

Rated 5 out of 5 stars

Andrei was an excellent driver - great route knowledge, very efficient and polite and friendly.

Company replied

Rated 5 out of 5 stars

Easy to use , quick service and tracking of taxi excellent, friendly driver . Great service.

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Rated 5 out of 5 stars

Excellent taxi company the best around. Reliable, honest and professional. I'm a loyal customer. Keep up the high standards. 😎👌

Company replied

Rated 5 out of 5 stars

We had a fantastic driver. He was calm and collected in the face of adversity.

Company replied

Rated 5 out of 5 stars

I couldn’t ask for a better experience than I had. 20star if possible!

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Rated 5 out of 5 stars

Very prompt pick up within two minutes of the time requested for. Driver was more than happy to drop off enroute too. Never had a poor journey with TaxiFirst/Towers

Company replied

Rated 5 out of 5 stars

Taxi arrived promptly. The driver was very kind, friendly and polite Excellent service!

Rated 5 out of 5 stars

The taxi arrived promptly and the driver was so nice, very friendly and polite I think I had excellent service

Rated 5 out of 5 stars

Both trips were comfortable and both drivers were very polite and friendly. The main office also called to ensure that my taxi had collected me. This made me feel very safe. As I was travelling alone.... See more

Company replied

Rated 5 out of 5 stars

Driver arrived on time with a friendly welcome and his car was immaculate. Had a good conversation about Turkey (The Country - not the bird) on route and he even recommended a good chocolate.

Company replied

Rated 5 out of 5 stars

Driver Mo arrived in minutes and was friendly and professional- thank you ☺️

Company replied

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Company details

  1. Taxi Service

Written by the company

Taxifirst is now part of the largest growing taxi group, "Takeme" with over 3000 registered taxis drivers throughout the whole uk.


Contact info

4.1

Great

TrustScore 4 out of 5

577 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 71% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Insufficient controls

Someone else took my taxi - not acceptable that they allowed this and made my late to my train

March 27, 2025
Unprompted review
TAXIFIRST, proudly powered by the Takeme Group. logo

Reply from TAXIFIRST, proudly powered by the Takeme Group.

Good afternoon Eleanor, if you could send details of the journey to control@taxifirst.net we can investigate this issue. Kind regards, Taxifirst

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Rated 5 out of 5 stars

The driver was very prompt and polite

The driver was very prompt and polite. The journey passed with no problems.

March 25, 2025
Unprompted review
TAXIFIRST, proudly powered by the Takeme Group. logo

Reply from TAXIFIRST, proudly powered by the Takeme Group.

Good afternoon Valda, thank you for taking the time to leave a review and we are pleased you are happy with the service. Kind regards, Taxifirst

Rated 5 out of 5 stars

Excellent service again

Excellent service again

March 26, 2025
Unprompted review
TAXIFIRST, proudly powered by the Takeme Group. logo

Reply from TAXIFIRST, proudly powered by the Takeme Group.

Good Morning Chris, Thank you for your 5 star review and kind comment about our service your feedback is appreciated. Kind regards Taxifirst

Rated 5 out of 5 stars

Great driver came from Transilvania

Great driver came from Transilvania
Very chatty

March 26, 2025
Unprompted review
TAXIFIRST, proudly powered by the Takeme Group. logo

Reply from TAXIFIRST, proudly powered by the Takeme Group.

Good Morning Laura, Thank you for your 5 star review and kind comments about our driver your feedback is greatly appreciated. Kind regards Taxifirst

Rated 5 out of 5 stars

1st Class experience!

Driver was on time, very professional, and made me feel very comfortable during my journey. Very happy!!

March 26, 2025
Unprompted review
TAXIFIRST, proudly powered by the Takeme Group. logo

Reply from TAXIFIRST, proudly powered by the Takeme Group.

Good Morning Damian thank you for your 5 star review and lovely comments about our service and driver your feedback is greatly appreciated. Kind regards Taxifirst

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Rated 5 out of 5 stars

Always use this company

Always use this company

March 26, 2025
Unprompted review
TAXIFIRST, proudly powered by the Takeme Group. logo

Reply from TAXIFIRST, proudly powered by the Takeme Group.

Good Morning jill, Thank you for your 5 star review your feedback is greatly appreciated. Kind regards Taxifirst

Rated 5 out of 5 stars

Driver is ontime and very kind and…helpful

Driver is ontime and very kind and helpful

March 26, 2025
Unprompted review
TAXIFIRST, proudly powered by the Takeme Group. logo

Reply from TAXIFIRST, proudly powered by the Takeme Group.

Good Morning Severino, Thank you for your 5 star review and kind comments about our driver and service your feedback is appreciated. Kind regards Taxifirst

Rated 5 out of 5 stars

My driver was on time

My driver was on time, lovely man to converse with while on the journey to my destination 🙂 very polite and courteous.

March 25, 2025
Unprompted review
TAXIFIRST, proudly powered by the Takeme Group. logo

Reply from TAXIFIRST, proudly powered by the Takeme Group.

Good evening Angie,

Thank you for your kind review, we really appreciate it.

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Rated 5 out of 5 stars

Taxi on time

Taxi on time

March 25, 2025
Unprompted review
TAXIFIRST, proudly powered by the Takeme Group. logo

Reply from TAXIFIRST, proudly powered by the Takeme Group.

Good evening Kat,

Thank you for your kind review,

Kind regards,
TaxiFirst

Rated 5 out of 5 stars

Great service

Turned up on time, very polite, smooth journey, good price.
Will be using them next time I need a Taxi

March 25, 2025
Unprompted review
TAXIFIRST, proudly powered by the Takeme Group. logo

Reply from TAXIFIRST, proudly powered by the Takeme Group.

Good morning Anon,

Thank you for your positive feedback, we really appreciate it.

Rated 5 out of 5 stars

Got me from A to B on time

March 25, 2025
Unprompted review
TAXIFIRST, proudly powered by the Takeme Group. logo

Reply from TAXIFIRST, proudly powered by the Takeme Group.

Good morning Steve,

Thank you for your 5* feedback, we appreciate it.

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Rated 5 out of 5 stars

Anniversary Taxi

On time, very polite and easy to talk to. Excellent driver

March 25, 2025
Unprompted review
TAXIFIRST, proudly powered by the Takeme Group. logo

Reply from TAXIFIRST, proudly powered by the Takeme Group.

Good evening Robert,

Thank you so much for your feedback, we are happy to hear this.

Rated 5 out of 5 stars

Andrei was an excellent driver

Andrei was an excellent driver - great route knowledge, very efficient and polite and friendly.

March 25, 2025
Unprompted review
TAXIFIRST, proudly powered by the Takeme Group. logo

Reply from TAXIFIRST, proudly powered by the Takeme Group.

Good evening Carmel,

Thank you for your kind review, we'll let the driver know as well.

Rated 5 out of 5 stars

Driver was responsible …

Driver was responsible and used his commonsense to get us to destination on time.
According to the driver my pickup point was indicated wrong maybe due to some technical issue but he made sure that he picked us.

March 25, 2025
Unprompted review
TAXIFIRST, proudly powered by the Takeme Group. logo

Reply from TAXIFIRST, proudly powered by the Takeme Group.

Good morning Sanjaya,

Thank you for your kind feedback, we really appreciate it.

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Rated 5 out of 5 stars

A nice experience

We had a very nice trip. Spotless car, very nice driver with a great attitude and a smooth travel.
A+
Thanks!

March 24, 2025
Unprompted review
TAXIFIRST, proudly powered by the Takeme Group. logo

Reply from TAXIFIRST, proudly powered by the Takeme Group.

Good evening Nicolae,

Thank you for your kind feedback, we really appreciate it.

Rated 5 out of 5 stars

All journeys are not the same

Arrived on time. Vehicle clean outside and in, smelt fab! Steve the driver very polite and interesting to chat to. Only the second time using Taxifirst so much better than the first, journeys on the same day, similar tariffs. It shouldn’t be but it seems it’s a lottery, standards should be similar as the charges were. #bemoreSteve

March 22, 2025
Unprompted review
TAXIFIRST, proudly powered by the Takeme Group. logo

Reply from TAXIFIRST, proudly powered by the Takeme Group.

Good evening Kevin,

Thank you for your feedback, we really appreciate it.

Rated 5 out of 5 stars

Just a 3 min wait from ordering

Just a 3 min wait from ordering. Very helpful driver as I had elderly, slow relative with me.

March 24, 2025
Unprompted review
TAXIFIRST, proudly powered by the Takeme Group. logo

Reply from TAXIFIRST, proudly powered by the Takeme Group.

Good evening Helen,

Thank you for your kind review, we appreciate it.

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