Stephen Giles

Hi Stephen,

We understand that this is your second rate change this year, and we know this can be frustrating. Like many lenders, we’re continuing to face rising costs of funding and broader changes in the credit environment, which is why you’ve received another 60 days’ notice about an update to your rate.

You can opt out of this change by following the instructions on the email we sent, where you will be able to repay your balance at your current rate.

Team Onmo

Hey Stephen.

Due to the bank holiday your payment didn't reach us within the normal time frame. I know this must have been frustrating for you, however due to the banks working at a slower pace and our offices being closed, it was unfortunately out of our control.

It’s important to us that we service our customers as quickly and efficiently as possible, and I can assure you that after each bank holiday our Lantern team work extremely hard to make sure we reduce any further delays.

I’d like to take this opportunity to thank you for your feedback and if you’d like to discuss this or any other matter in further detail please drop me a message to customerfeedback@lanternuk.com.

Kind regards

Kym