Don’t be fooled by this company. I wanted something different for my wedding and ordered a lace pattern suit. The blazer was delivered extremely late and I received the wrong item 3 times. Return pro... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
I've only ordered twice from this company & both times i never received my order, the courier company they use "RELAY" are the MOST incompetent company ever and to try get in contact with Okaywear to... See more
Company replied
Okaywear Casual Knit Shawl Lapel Pocket Cardigan Sweater Beige L SKU:K679525299140698112 Awaiting Shipment $59.79 x1 $59.79 Okaywear Business Houndstooth Pattern Knitt... See more
Company replied
I placed my order Sept 29, 2024, today is November 2, 2024 and my order still has not shipped. There's no way to reach the company except email. This is a bad way to do business. They should advertise... See more
Company replied
Don't buy anything from the place the clothes are nothing like they describe, I order my husband what was supposed to be an Dress Leather blazer which looked very nice on the site. Unstead after texti... See more
Company replied
My first and only experience with this company left a very bad taste, after waiting a month they sent me an email stating the 2 jackets I ordered would take another 4 weeks to be delivered at which ti... See more
Company replied
I ordered a red velvet zipper jacket that was over 60 dollars and today I received a plain white buttoned up cardigan!!!. I wish I had read the reviews before I ordered it as I'm in Scotland UK!!!. I... See more
Company replied
Like so many others, haven't received my order. I placed an order for two pair of pants on May 5, 2025. The items were supposedly shipped on June 18th. According to tracking, the package has been in H... See more
Company replied
Placed an order for a sweater in December, it's now February and still have not received it. I have contacted their customer service via email and they keep saying two weeks I should get my order. It'... See more
Company replied
Okaywear, what a disgrace of a business. 10 weeks post order still haven't received my purchases. I get an email after I complained that said they didn't have it in stock, in fact it hadn't even been... See more
Company replied
I have never had such an unnecessary and disgusting shopping experience with you in my life. I have not received my 4 orders yet and the product that arrived is really like a trash bin. Should I be up... See more
Company replied
In my experience their customer service is a joke. It appears nobody in their customer service speaks English. (So no customer service for English speaking people) I paid for delivery and the delivery... See more
Company replied
I placed my order in October for a holiday party in early December. The package has been on a vessel since November 18. I emailed a complaint but only got a computer generated response. It appears my... See more
Company replied
I received my sweater hoodie that was supposed to fit over my head. Well I just received the sweater after 2 months and the sweater I got was a open sweater!! I would have been okay with it but it did... See more
Company replied
I was looking at the stuff they have and I was impressed! Then I decided to google them for reviews and now I’m seeing all these bad reviews and how bad their delivery process is and how long it takes... See more
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I placed an order for a shirt with OKAYWEAR on 03-03-2025. As of 05-06-2025 I have not received the product. The tracking shows no activity in the last month. The company refuses to refund me for t... See more
Company replied
DO NOT BUY ANYTHING FROM OKAYWEAR! I ordered 6 sweaters from this company. 4 of the sweaters looked nothing like what is on the site. Clothes are not stitched correctly. Patches are in the incorre... See more
Company replied
HORRIBLE, HORRIBLE customer service, It took them over a month to let me know that an item was out of stock, when it clearly was at the time of purchase, Furthermore, WITHOUT consulting with me or... See more
Company replied
I’m very disappointed with my experience with Okaywear. I ordered a Peaked Lapel Button Long Sleeve Striped Blazer (Red, Size M) – SKU: K727428103379550208, but what I received was completely diff... See more
Company replied
Wish I saw the reviews before I ordered. No updates on my order, I had to email them (9th March). As it was taking longer than expected, I requested for a refund, which they said could take 5 to 12 bu... See more
Company replied
I placed several orders and paid hundreds of dollars several months ago and I never received my merchandise. I sent emails and they only offered a $20 discount on a future order. THIS IS A SCAM CO... See more
Company replied
Placed an order on May 11, 2025. By May 23rd I had not heard anything about my order so I contacted customer support. It was then I was told my item was out of stock and would be shipped in 3 weeks. W... See more
Company replied
I ordered a dress shoe for a grown man in size 12.5US and received a shoe in 12.5 for a kid. I also ordered a hat that was not shipped in a box and was received smashed!!! I requested a refund and the... See more
Company replied
Paid for the item May 10th 2025 still awaiting for the paid item June 28th 2025. They use 17track in which is also a scam. No new updates just repeating the last one using a different date. Do n... See more
Company replied
10 weeks post order, it was time to reach out and see what was going on. Answer: not a great deal, they had received my money. When I enquired as to what was the delay, the response was lip service ex... See more
Company replied
Why is this shop still o line and in the air. Advertising with cool desinger clothes but in reality it looks discusting fake fake fake such a shame yr steali g money from everybody
Company replied
I never received my package from this company and I checked the tracking code it said it was delivered but I didn't get it. I checked my camera footages on February 24th when they was delivered and co... See more
Company replied
In corresponding with Okaywear I requested a full refund for my purchase and followed the instructions they sent. Since I mailed the package back I have not received any notice from them and they hav... See more
Company replied
My experience is with this company has been 100%negative! My order has been awaiting shipping for 2 months! You make your own decision if you want to deal with this company! 1st and last time custome... See more
Company replied
STILL WAITING FOR WINTER JACKET I ORDERED WEEKS AGO N NO RESPONSE N NO WSY TO CHECK WST IS HAPPENING TO MY ORDER - ALREADY BEEN POSTED ONMY MASTERCARD
Company replied
Michelle Dyer Ordered November 12 for a January 11 party. Not here yet. Today is January 7. No response from multiple emails. No phone number to call. Tracking says it’s been in USA for weeks. Ended... See more
Company replied
I placed an order with this so called company on Jan 20 2025. After 3 weeks I had not received my order and reached out to the company. I was told that the orders take up to 4 weeks to send out. That... See more
Company replied
Horrible experience. I ordered my items in December but still have not received them. I contacted them, and it’s still in Hong Kong, and they insist on me being patient. This company is a joke and sca... See more
Company replied
Guys, this Okaywear brand is a big sham and scam. My order took forever to be delivered to me. When I finally received them, they were totally different from the pictures on their website. Fabrics wer... See more
Company replied
I really hoped this would not be a scam but it looks like it is. Placed an order on Nov 20, 2024. Order OD00213661. Took a screenshot to confirm my order was processed and confirmed the money was take... See more
Company replied
I have sent so many emails to this company and has not received any response from them. They asked me to be patient and I have . I ordered my items 11/2/24 and it is now 1/3/25 . This company has real... See more
Company replied
I ordered a shirt on 23/05/2025 and the item has not even been shipped at the time I am writing this . I contacted the customer care and I was told it will be shipped at the end of June . This me... See more
Company replied
Verified
Shipping was unexpectedly quick! I received the blazer in great condition and it fit perfectly. The quick delivery met my needs as I needed it for a last minute event. Highly recommend this seller.
THEY SENT ME COMPLETLY RUBBISH JACKET. WHAT I SEE IS NOT WHAT I GOT. WHEN I TELL THEN I NEVER ORDERED THIS AND SENT THEM A PICTURE. SINCE THEN NO REPLY ITS CHEAP CHINESE WEBSITE. THEY SHOW HIGH... See more
Company replied
DO NOT BUY ANYTHING FROM THESE PEOPLE. you will be lucky to get what you order. nothing is same as you seen in pictures, delivery takes more then a month.
Company replied
If I could give zero stars I would. You pay premium prices for less than Primark standard. So cheap and tacky and to top it off they make you pay to send the rubbish back. Do not buy from them An... See more
Company replied
Been waiting a week for shipping, no updates. Reached out to support today, fingers crossed they respond in a timely manner. Order id: OD00268279 Update (JUNE-02): Shipping will take 1-3 we... See more
Company replied
For starters, they lie to you, The products on their page are never available, and it takes them almost a month to notify you that what you ordered is actually out of stock. They try to com... See more
Company replied
Company details
Written by the company
Nice to meet you, my name is Okaywear.Mainly do men's unique clothing and shoes online store.We use high-quality raw materials for production, to provide customers with high-quality and comfortable clothing, determined to be easy to wear, fashion, is an essential item in the wardrobe, so that every elegant man is worthy of favor.
Contact info
Hong Kong
- support@okaywear.com
- www.okaywear.com
2.1
Poor
118 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
Awful service
I've only ordered twice from this company & both times i never received my order, the courier company they use "RELAY" are the MOST incompetent company ever and to try get in contact with Okaywear to get any sense out of them in near impossible. With service like this i cant see this company lasting very long in such a competitive industry.
September 29, 2025
Unprompted review
Reply from Okaywear
Hi Mr Mark Obermuller,
We sincerely apologize for the confusion and frustration regarding your two orders. We completely understand your concern about not having received them.
After a thorough investigation, here is what we found. Your first order was marked as successfully delivered. However, your second order was unfortunately returned to sender because the local carrier could not complete the delivery. We are preparing a detailed email for you with all the available information and next steps. Please check your email for our update soon.
We are here to help.
Okaywear Team
complaint@okaywear.com
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Poor customer service
In my experience their customer service is a joke. It appears nobody in their customer service speaks English. (So no customer service for English speaking people) I paid for delivery and the delivery date has passed yet no parcel. The parcel is alleged to be in my country but no English speaking people to tell me where.
August 9, 2025
Unprompted review
Reply from Okaywear
Hi James,
We completely understand how important it is to get this resolved, and we want you to know you're in good hands.
To help us make things right for you as quickly as possible, would you mind sending a quick email to complaint@okaywear.com with your order number and any order details ? Our customer care team will review your case and come back to you with a solution .
We're truly sorry for the trouble this has caused.
Okaywear Team
complaint@okaywear.com
I ordered a red velvet zipper jacket…
I ordered a red velvet zipper jacket that was over 60 dollars and today I received a plain white buttoned up cardigan!!!. I wish I had read the reviews before I ordered it as I'm in Scotland UK!!!. I WILL NEVER USE THEM AGAIN AND I SUGGEST THAT YOU DON'T EITHER!!!. DISGRACEFUL!!!.
July 31, 2025
Unprompted review
Reply from Okaywear
Hello James ,
We completely understand your disappointment regarding this issue, and we sincerely apologize for any inconvenience caused.
Please rest assured that if the product does not meet your expectations, we offer a 30-day return or exchange policy. To expedite the process, kindly email us your order number, product details, and clear photos of the item at complaint@okaywear.com . Our support team will prioritize your request and ensure a swift resolution.
Thank you for giving us the opportunity to make things right.
Okaywear Team
complaint@okaywear.com
DO NOT BUY ANYTHING FROM THESE PEOPLE.
DO NOT BUY ANYTHING FROM THESE PEOPLE.
you will be lucky to get what you order.
nothing is same as you seen in pictures, delivery takes more then a month.
July 30, 2025
Unprompted review
Reply from Okaywear
Hi ANDREA,
We completely understand how important it is to get this resolved, and we want you to know you're in good hands.
To help us make things right for you as quickly as possible, would you mind sending a quick email to complaint@okaywear.com with your order number and any order details ? Our customer care team will review your case and come back to you with a solution .
We're truly sorry for the trouble this has caused.
Okaywear Team
complaint@okaywear.com
Don’t be fooled by this company
Don’t be fooled by this company. I wanted something different for my wedding and ordered a lace pattern suit. The blazer was delivered extremely late and I received the wrong item 3 times. Return process is awful as well.
Update: the company refunded me for my entire last order. Didn’t have to send anything back and made things right. I can say they have earned a better review.
June 30, 2025
Unprompted review
Reply from Okaywear
Hi Jesse,
We sincerely apologize for the delay in receiving your order and for the incorrect items that were delivered. We truly appreciate your patience and understanding as we work to resolve this matter.
To address this issue, we have escalated your case to our relevant departments for immediate verification. Our team is conducting a thorough review of the fulfillment and shipping process to identify what went wrong and to implement measures that will prevent similar incidents in the future.
Regarding your recent order, we are actively working to resolve this for you. Kindly pay attention to your inbox for our communication.
Warm regards,
Okaywear Team
complaint@okaywear.com
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If I could give zero stars I would
If I could give zero stars I would. You pay premium prices for less than Primark standard. So cheap and tacky and to top it off they make you pay to send the rubbish back. Do not buy from them
And to your reply, yes I'm returning it at a cost to myself as you will not cover that despite the item looking nothing like the quality of the picture your advertised. You are asking me to send back to America from UK which will be expensive. And it should not be down to me to deal with it spend money on when your product is not as advertised
July 22, 2025
Unprompted review
Reply from Okaywear
Hi Lee,
We sincerely apologize that the product you received did not meet your expectations.
To make things right, please note that we offer a 30-day return or exchange policy for your convenience. Kindly reply to this email and include your order number,photos of the products you received (this helps us investigate promptly).Once we review your case, we’ll work swiftly to provide a satisfactory solution.
Okaywear Team
complaint@okaywear.com
I bought jacket and it does not look…
I bought jacket and it does not look anything like the picture
Very disappointed
May 19, 2025
Unprompted review
Reply from Okaywear
Hi Stan,
We want you to know that we take this issue very seriously. Immediately upon receiving your feedback, we have reported to our team,identified areas needing improvement in our quality control process.
We understand how important accurate visuals are when making online purchases, and we regret any confusion or inconvenience this may have caused. Your satisfaction is extremely important to us, and we're grateful for the opportunity to improve our service because of your valuable input.
We look forward to serving you again soon with improved standards.
Okaywear Team
complaint@okaywear.com
Like so many others
Like so many others, haven't received my order. I placed an order for two pair of pants on May 5, 2025. The items were supposedly shipped on June 18th. According to tracking, the package has been in Hong Kong, YunHui warehouse in processing since June 19th. Approaching two months since my purchase, and still have nothing to show for it. Be aware this is a terrible company to place an order with.
May 5, 2025
Unprompted review
Reply from Okaywear
Hi Stevie H,
To get this resolved quickly, could you please share your order number, the name on the order, and the product(s) you ordered? This will help us look into your case right away and take the necessary steps to address it.
We apologize for any inconvenience and are here to help. Thank you!
Okaywear Team
complaint@okaywear.com
WORST Shopping experience EVER
For starters, they lie to you,
The products on their page are never available, and it takes them almost a month to notify you that what you ordered is actually out of stock.
They try to compensate you with a laughable coupon code, but that is a scamming strategy to lure you to go through that process all over again.
Naively I used it, and when I received the product, it was not the one I ordered,
they also sent the wrong item in another parcel, which was part of the same batch.
and they don't even care,
one time, it could happen,
but two products which were the wrong items, they DO NOT CARE!!!!!!!!
June 26, 2025
Unprompted review
Reply from Okaywear
Hi Victor ,
We are heartbroken to hear about the trouble you've gone through. Your experience has been personally brought to the attention of our leadership team, and we're conducting an end-to-end review of what went wrong. Every customer deserves better, and we're determined to learn from this to improve our service.
With sincere apologies,
Okaywear Team
complaint@okaywear.com
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Paid for the item May 10th 2025 still…
Paid for the item May 10th 2025 still awaiting for the paid item June 28th 2025.
They use 17track in which is also a scam. No new updates just repeating the last one using a different date.
Do not use Oakeywear if you do not want to be scammed.
Same old story from you "sorry" and will update tracking. You are a false and dishonest company that is full of lies anyone thinking of purchasing from you should just flush your money down the drain. Your not going to receive your item you paid for.
Still awaiting.
You are a scam company. Do not buy from this platform.
May 8, 2025
Unprompted review
Reply from Okaywear
Hi leigh,
We completely understand your concern about the shipping anomaly - we're concerned too! Our team has personally reached out to the logistics provider's supervisor to flag your package as high priority. They've assured us a dedicated agent is now working to locate your parcel and refresh the tracking information as quickly as possible.
You can directly contact our team or customer service team at support@okaywear.com for any issues.
Okaywear Team
complaint@okaywear.com
Terrible Customer Service
Placed an order on May 11, 2025. By May 23rd I had not heard anything about my order so I contacted customer support. It was then I was told my item was out of stock and would be shipped in 3 weeks. Waited 3 weeks. Still no shipping information. I contacted them again, this time requesting to cancel my order and get my money back. Suddenly, they can ship my order and are unable to issue a refund. Now that half of summer will be over I’ll get the shorts I ordered in May the first week of July. Terrible service! Never order from them again!
May 11, 2025
Unprompted review
Reply from Okaywear
Hello Paul,
We completely understand how frustrating this must be when you're eagerly awaiting your purchase, and we deeply regret any inconvenience this has caused.
Please rest assured that we are treating this matter with the highest priority. Our logistics team has already contacted the shipping carrier to expedite your package, an designated your shipment as urgent for faster processing.
While standard delivery timelines have unfortunately been affected, we're making every effort to ensure you receive your order at the earliest possible date.
For immediate assistance or if you need any additional information, please don't hesitate to contact us.
Okaywear Team
complaint@okaywear.com
I ordered a shirt on 23/05/2025 and the…
I ordered a shirt on 23/05/2025 and the item has not even been shipped at the time I am writing this . I contacted the customer care and I was told it will be shipped at the end of June . This means the item will be shipped 5 weeks after the order was placed and it will take minimum of further 3 weeks to arrive. This is the most ridiculous site I have seen
So you reached out to me after seeing my review and you told me the item is out of stock after 4 weeks of placing order
Is that not ridiculous
Give me the exact item that I ordered or return my money in full
May 23, 2025
Unprompted review
Reply from Okaywear
Hi Olajide,
We sincerely apologize for the unexpected delay in shipping your order.
Please know that we are actively investigating the reason for this delay with our warehouse team to ensure it’s resolved as quickly as possible. Your satisfaction is our priority, and we’ve assigned your case for immediate follow-up.Kindly pay attention to the email from complaint@okaywear.com.
Okaywear Team
complaint@okaywear.com
$500+ USD Order - Waiting 2+ weeks for items to SHIP (Not deliver, to ship!)
Been waiting a week for shipping, no updates.
Reached out to support today, fingers crossed they respond in a timely manner.
Order id: OD00268279
Update (JUNE-02): Shipping will take 1-3 weeks now apparently.
Update (June-09): No response for another week. Emailed support requesting information as to what the hold up is and advising them that I'd be cancelling the order this week if I wasn't given a real delivery date - Note: This is a $500+ usd order.
May 26, 2025
Unprompted review
Reply from Okaywear
Hi JD,
We sincerely apologize for the delay in dispatching your order. Please rest assured that we are actively following up with our team to expedite the processing of your order. We appreciate your patience and understanding as we work to resolve this matter as quickly as possible.
Once your order has been dispatched, you will receive a confirmation email with tracking information so you can monitor its progress.
Okaywear Team
complaint@okaywear.com
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I'm still waiting for my order and…
I'm still waiting for my order and can't track them. I is this a scam? I want my money back 😡
May 29, 2025
Unprompted review
Reply from Okaywear
Hi Parker,
We sincerely apologize that you haven't received your order yet and can't check the update status of the package.
To resolve this issue efficiently, could you please provide us with your order information via the below email address?
This will allow us to begin processing your case promptly. Thank you for your understanding and support.
Okaywear Team
complaint@okaywear.com
Verified
Very good experience
Received damaged item from okaywear. Customer service fixed it right away, sent replacement and followed up. Appreciate it.
April 13, 2025
Reply from Okaywear
Hi Atticus ,
We’re glad to hear our customer service team could promptly assist you with a replacement and follow-up. Your satisfaction is our top priority, and we truly appreciate your understanding and feedback.
Please don’t hesitate to reach out if you need anything further—we’re always here to help!
Best regards,
Okaywear Team
complaint@okaywear.com
Verified
Bought items from okaywear
Bought items from okaywear. The product quality is decent, materials feel good. Customer service was quick to respond when I had questions. Overall, a good shopping experience.
March 12, 2025
Reply from Okaywear
Hi Daniel ,
Reading your review felt like a warm hug! Knowing that our efforts—from product quality to customer service—made your experience enjoyable is why we do what we do.Customers like you inspire us daily.
Hope to see you again!
Okaywear Team
complaint@okaywear.com
I did an order 45 days ago and still…
I did an order 45 days ago and still haven't received 😕 and company refused to cancel it and proceed the refund back 😑 this is a abuser scam company 😑
May 14, 2025
Unprompted review
Reply from Okaywear
Hi Braulio,
We sincerely apologize for the extended wait time you’ve experienced with your order. We truly value your patience and understanding during this process.
Our tracking system shows your package has now arrived at its destination. While we expect delivery to be completed shortly, we kindly ask for your patience as the local carrier finalizes the last-mile delivery.
Your satisfaction remains our top priority. If for any reason you’re not completely satisfied with your purchase within 30 days of receipt, our customer service team is ready to assist.
Okaywear Team
complaint@okaywear.com
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I was going to order some clothes for…
I was going to order some clothes for my husband but with all these bad reviews clearly this is a scam!! I will not be ordering anything at all. Thanks everyone for the heads up
May 10, 2025
Unprompted review
Reply from Okaywear
Hi Yvonne，
We are really sorry to hear that the negative comments on the website have changed your decision to place an order.
We value your opinion and want you to know that we are here to help. If you have any further concerns or suggestions, please feel free to reach out to us. We'd love to have the chance to make it up to you.
Okaywear Team
complaint@okaywear.com
I placed an order for a shirt with…
I placed an order for a shirt with OKAYWEAR on 03-03-2025. As of 05-06-2025 I have not received the product. The tracking shows no activity in the last month. The company refuses to refund me for the purchase and is generally not responsive to my inquiries. I suspect that these people are a fraud. I will not order from them again, and I would suggest that anyone who considers them, try to find another vendor.
May 6, 2025
Unprompted review
Reply from Okaywear
Hi Bryan ，
We deeply apologize for this delay. When we realized your original package couldn't be delivered, we expedited a replacement that's now in Los Angeles, CA.
You'll receive an email with tracking details within 2 hours. We've conducted a full review of this incident and implemented checks to prevent recurrence.
Thank you for your patience as we work to get your items to you.
Okaywear Team
complaint@okaywear.com
I am getting nervous because its been a…
I am getting nervous because its been a week and I don’t even think my package has been shipped. I am not sure I will order with this company again. To long of a process!
April 23, 2025
Unprompted review
Reply from Okaywear
Hi Todd，
Please don’t hesitate to reach out if you’re experiencing any issues—we’re here to assist you! Our team is available around the clock to ensure your concerns are addressed promptly and efficiently.
To help us resolve your matter as quickly as possible, kindly email us with your order information via complaint@okaywear.com.
Once we receive your information, we’ll immediately investigate and provide you with a solution. You’re in good hands—we’re committed to making things right for you.
Okaywear Team
complaint@okaywear.com
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