$500+ USD Order - Waiting 2+ weeks for items to SHIP (Not deliver, to ship!)
Been waiting a week for shipping, no updates.
Reached out to support today, fingers crossed they respond in a timely manner.
Order id: OD00268279
Update (JUNE-02): Shipping will take 1-3 weeks now apparently.
Update (June-09): No response for another week. Emailed support requesting information as to what the hold up is and advising them that I'd be cancelling the order this week if I wasn't given a real delivery date - Note: This is a $500+ usd order.
Reply from Okaywear
Hi JD,
We sincerely apologize for the delay in dispatching your order. Please rest assured that we are actively following up with our team to expedite the processing of your order. We appreciate your patience and understanding as we work to resolve this matter as quickly as possible.
Once your order has been dispatched, you will receive a confirmation email with tracking information so you can monitor its progress.
Okaywear Team
complaint@okaywear.com