I ordered a red velvet zipper jacket…
I ordered a red velvet zipper jacket that was over 60 dollars and today I received a plain white buttoned up cardigan!!!. I wish I had read the reviews before I ordered it as I'm in Scotland UK!!!. I WILL NEVER USE THEM AGAIN AND I SUGGEST THAT YOU DON'T EITHER!!!. DISGRACEFUL!!!.
Reply from Okaywear
Hello James ,
We completely understand your disappointment regarding this issue, and we sincerely apologize for any inconvenience caused.
Please rest assured that if the product does not meet your expectations, we offer a 30-day return or exchange policy. To expedite the process, kindly email us your order number, product details, and clear photos of the item at complaint@okaywear.com . Our support team will prioritize your request and ensure a swift resolution.
Thank you for giving us the opportunity to make things right.
Okaywear Team
complaint@okaywear.com