Scam
I placed an order with this so called company on Jan 20 2025. After 3 weeks I had not received my order and reached out to the company. I was told that the orders take up to 4 weeks to send out. That within itself is a sign of poor business practice. On March the 4th I received a tracking number that did not track anything. No information could be found with this tracking number. I reached back out to the company to ask for a replacement or refund. I received a reply that they couldn't find the item and therefore couldn't issue a refund. Then sent me a totally different tracking number. This company is a scam. I only hope that other's read the reviews before falling for the scam as I have done.
Reply from Okaywear
Hello Michael ,
We sincerely apologize for the delay in receiving your order and any frustration this has caused. Please rest assured that we are a legitimate business committed to customer satisfaction, and we deeply regret this experience.
We understand that you might be dissatisfied with the delivery status of your package. If you do have any issues after the parcel delivery, we are more than willing to assist you. You can contact us to initiate a return process within 30 days. Our team will guide you through the steps to ensure a smooth and hassle-free return experience.
Regarding the latest information on your package, we will take the initiative to update you via email. Please keep an eye on your inbox, as we will provide you with the most up-to-date tracking information and any other relevant details as soon as they become available.
Thank you for your cooperation, and we apologize once again for any inconvenience caused.
Okaywear Team
complaint@okaywear.com