Okaywear Reviews 118

Reply from Okaywear

Mar 17, 2025

Hello,

We are very sorry to hear this.

Could you please clarify which order you are referring to? It would be extremely helpful if you could provide us with the specific order information, such as the order number or any other relevant details, through our email at complaint@okaywear.com.

This will allow us to quickly locate and verify the details of your order for you.

We want to resolve this matter as efficiently as possible and ensure that you receive the support you need.

Okaywear Team

complaint@okaywear.com

Reply from Okaywear

Mar 7, 2025

Hello,

We are very sorry to hear that you haven't received your order yet.

To help us make things right, could you please provide your order number or the email address you used when placing the order? This will allow us to quickly look into the matter and find a solution.

Feel free to email us, and we’ll get back to you as soon as possible!

Okaywear Team

complaint@okaywear.com

Reply from Okaywear

Mar 5, 2025

Hi Shaun Hamilton,

We are deeply sorry for the delay in the delivery of your order and the inconvenience it has caused. Your satisfaction is of utmost importance to us.

We are actively looking into the reasons behind the delay and have already sent you an email with the latest updates regarding your order. Please check your inbox for this information.

We truly regret any inconvenience this has caused and want to assure you that we are fully committed to resolving this issue promptly. Your trust in us is very important, and we will do everything we can to make this right.

Warm regards,

Okaywear Team

complaint@okaywear.com

Reply from Okaywear

Mar 5, 2025

Hello Güney Tekin,

We are very sorry to hear that you have not received your product and are unhappy with the quality. Your feedback is important to us, and we want to resolve this quickly.

If you are dissatisfied with the quality, please know that we offer a 30-day after-sales service. You can contact us at any time for a return or exchange, and we will assist you promptly.

We also regret to inform you that one of your packages encountered issues during transportation. To make this right, we will send out a new package to you immediately.

We promise to provide you with a satisfactory solution and appreciate your patience as we work through this.

Thank you for your understanding.

Okaywear Team

complaint@okaywear.com

Reply from Okaywear

Feb 28, 2025

Hi Michael Madison,

Upon reviewing the details of your purchase, we have confirmed that the package is currently still in transit and has not yet reached its final destination.

We understand how important it is for you to receive your items promptly, and have contacted you through complaint@okaywear.com, offering the order update for this problem. Kindly check your inbox and go over the details we’ve sent.

Okaywear Team

complaint@okaywear.com

Reply from Okaywear

Feb 27, 2025

Hi Carlton,

Your feedback means a lot to us, and we’re so glad we could meet your expectations.

We look forward to serving you again soon!

Okaywear Team

complaint@okaywear.com

Reply from Okaywear

Feb 27, 2025

Hi JESSYE,

We sincerely apologize that your shopping experience did not meet your expectations.

To resolve this issue efficiently, could you please provide us with your order information via the below email address?

This will allow us to begin processing your request promptly. Thank you for your understanding and support.

Okaywear Team

complaint@okaywear.com

Reply from Okaywear

Feb 27, 2025

Hi there,

We are truly sorry that you have not yet received your order.

We have already sent you the package details via complaint@okaywear.com , so please check your inbox (and spam folder) to ensure you have received it.

If you still cannot locate the information, we kindly ask you to contact our customer service team support@okaywear.com for further assistance with your order details.

They are available to help you at any time and will provide the necessary support to resolve this issue.

Okaywear Team

complaint@okaywear.com

Reply from Okaywear

Feb 19, 2025

Hello，

We are truly sorry to hear about the issues you have encountered. We understand how frustrating it can be when orders are not received as expected, and we sincerely apologize for any inconvenience caused.

We take your feedback very seriously and want to address your concerns promptly. Please know that we are investigating the matter thoroughly to understand what went wrong with your order. To fully investigate and resolve this matter, could you please provide your order number or the email address that you use to place your orders? This will enable us to take the appropriate steps to address your concerns and make it right.

Regarding the issue with your friend’s order, we are sorry to hear that the blazer did not meet expectations. We provide after-sales service within 30 days of package receipt. We welcome him to contact us to solve this problem.

Your satisfaction is our top priority, and we are committed to improving our service based on your valuable feedback.

Look forward to hearing from you

Okaywear Team

complaint@okaywear.com

Reply from Okaywear

Feb 7, 2025

Dear Gary Copeland,

We understand your concerns regarding the negative reviews that our company has received. However, we would like to clarify that while there may have been some individual cases where customers had less-than-ideal experiences, we are constantly working hard to improve our services.

Each situation is unique, and in many cases, we have been able to resolve issues to the satisfaction of our customers. Our company has a large number of satisfied customers who have received quality products and good service.

We take all feedback seriously, whether positive or negative, and use it as an opportunity to learn and grow. We strive to ensure that every customer who places an order with us has a positive experience.

If you have any follow-up feedback, please feel free to contact us at the address below. 

Best regards,

Okaywear Team

complaint@okaywear.com

Reply from Okaywear

Feb 7, 2025

Dear Micky McClinton,

We are sorry that you were deterred from placing an order with us based on the reviews you read. While we understand your concerns, we would like to clarify a few things.

Each customer experience is unique, and we are constantly working on improving our delivery process. We have been making significant efforts to address the issues that some customers have faced in the past. Our team is dedicated to ensuring that orders are processed and delivered in a timely and efficient manner.

We hope that you will give us a chance to prove ourselves. If you do decide to place an order with us in the future, we would like to offer you a coupon code.

If you have any questions or need further information, please feel free to reach out to us via email.

Best regards,

Okaywear Team

complaint@okaywear.com

Reply from Okaywear

Feb 7, 2025

Dear Steph Lewis,

We are truly sorry for the inconvenience and disappointment you've faced with your sweater order. We understand how frustrating it must be to wait this long, especially when the seasons are changing.

The delay in the delivery of your order is due to operational adjustments made by our carrier. This has unfortunately led to the late updates regarding your order. Our customer complaint department has already sent you a letter with the most up-to-date information.

We realize that our previous communication about expecting the order to arrive within two weeks has not been accurate, and for that, we sincerely apologize. We are closely monitoring the situation with the carrier to ensure that you receive your order as soon as possible.

If you have any further questions or concerns, please don't hesitate to email us.

Best regards,

Okaywear Team

complaint@okaywear.com

Reply from Okaywear

Jan 16, 2025

Hello,

We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@okaywear.com to sort it out. We will respond within one business day.

For your convenience, we have used complaint@okaywear.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.

Best regards,

Okaywear Team

complaint@okaywear.com

Reply from Okaywear

Jan 14, 2025

Dear JOHN KAITARA,

We are sincerely sorry for the unpleasant experience you had with Okaywear.

We do admit that the delay in processing your order was unacceptable and that our responses to your enquiries did not meet your expectations and for that, we are truly remorseful.

We have learned from this experience. We are taking steps to improve our order management system, enhance communication within our teams, and ensure that our apologies are followed by real action. We will also be more vigilant in ensuring that the products we offer, especially custom - made ones, are of the highest quality.

Thank you for bringing this to our attention, and we hope that you will consider giving us another chance in the future.

Best regards,

Okaywear Team

complaint@okaywear.com

Reply from Okaywear

Updated Jan 14, 2025

Dear Nikki Carr,

Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience you have experienced. After searching our records, we were unable to find any order under the name "Nikki Carr."

We understand your concern about the potential loss of $143.00. To assist you further, we kindly request additional information to help us locate your order. Could you please send us the following details to the address below:

Order number
Date of purchase
Payment method
Any other relevant copy

Once we have this information, we will be able to conduct a more thorough investigation and resolve this matter as quickly as possible.

We value your business and are committed to providing excellent customer service. If there is anything else we can do to assist you, please do not hesitate to let us know.

Thank you for your patience and understanding.

Best regards,

Okaywear Team

complaint@okaywear.com

Reply from Okaywear

Jan 14, 2025

Hello,

We sincerely apologize that the item did not meet your expectations. We truly understand how frustrating this must be for you. Your feedback is extremely valuable to us, and we take it very seriously. Immediately, we will forward your review to the relevant team. They will thoroughly verify the issues you've raised and work hard to make improvements.

Please be assured that our orders are returnable and refundable. If you would like to resolve this matter, you can contact us at support@okaywear.com. We are committed to responding within one business day.

For your convenience, we have already sent an email to you via complaint@okaywear.com to follow up on this issue. Please check your inbox. We hope to hear from you soon so that this problem can be resolved as quickly as possible.

Best regards,

Okaywear Team

complaint@okaywear.com

Reply from Okaywear

Jan 14, 2025

Dear Darron Thabishophimself Simmon,

We are extremely sorry for the distress our company has seemingly caused you. We want to assure you that we are not a scam operation. Our business is founded on the principles of providing satisfactory products and services to our customers.

We have searched the currently available information, but unfortunately, we could not find any of your order info. In order to resolve this issue and prove to you that we are a legitimate business, we would be very grateful if you could provide us with some details about your order. This could include the order number, the date you placed the order, the name and email address used for the order, and the product(s) you ordered.

Once again, we deeply apologize for the inconvenience and negative experience. We are committed to making this right and ensuring that you receive the product you ordered or a satisfactory resolution.

Best regards,

Okaywear Team

complaint@okaywear.com

Reply from Okaywear

Jan 8, 2025

Dear Mr. Dyer,

We are sorry to hear about your dissatisfaction with our service.

We would like to clarify that our customer service team did respond to your emails on two occasions. Our customer service team always responds to emails within 24 hours even if it's at weekends. If you don't see a response within the timeline, please check your spam or junk folder to see if our email has been filtered there.

The delay in shipping was due to an unexpected issue that we are currently investigating. We assure you that we are taking steps to prevent such delays in the future. Our customer complaints department has reached out to you via email to address your concerns. We encourage you to check your inbox and respond to their message so that we can work towards a resolution.

We value your feedback and are committed to improving our service. If you have any further questions or need assistance, please do not hesitate to contact us.

Sincerely,

Okaywear Team

complaint@okaywear.com

Reply from Okaywear

Jan 7, 2025

Dear Ernie Angstadt,

We sincerely apologize for the inconvenience and frustration you've experienced.

Our customer service team clears the inbox daily to ensure that every customer receives a response within 24 hours. However, we did not receive any communication from you. Besides our support email, we also offer other ways to get in touch with us. You can reach out to us through our Facebook page or by emailing our customer complaint department at complaint@okaywear.com.

For your convenience, we have used complaint@okaywear.com to send you an email to follow up on this matter. Please check your inbox.

We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to get in touch with us at the address below.

Best regards,

Okaywear Team

complaint@okaywear.com