Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers have expressed significant dissatisfaction with various aspects of the company's service. Many consumers report issues with their orders, highlighting concerns about delays and errors. Furthermore, people are generally dissatisfied with the level of contact they have with the company. Consumers also report negative experiences with refunds and the delivery service. However, opinions on the product itself appear to be mixed, with no strong consensus among reviewers.

Based on these reviews

Rated 2 out of 5 stars

Don’t be fooled by this company. I wanted something different for my wedding and ordered a lace pattern suit. The blazer was delivered extremely late and I received the wrong item 3 times. Return pro... See more

Company replied

Rated 1 out of 5 stars

I've only ordered twice from this company & both times i never received my order, the courier company they use "RELAY" are the MOST incompetent company ever and to try get in contact with Okaywear to... See more

Company replied

Rated 1 out of 5 stars

Okaywear Casual Knit Shawl Lapel Pocket Cardigan Sweater Beige L SKU:K679525299140698112 Awaiting Shipment $59.79 x1 $59.79 Okaywear Business Houndstooth Pattern Knitt... See more

Company replied

Rated 1 out of 5 stars

I placed my order Sept 29, 2024, today is November 2, 2024 and my order still has not shipped. There's no way to reach the company except email. This is a bad way to do business. They should advertise... See more

Company replied

Rated 1 out of 5 stars

Don't buy anything from the place the clothes are nothing like they describe, I order my husband what was supposed to be an Dress Leather blazer which looked very nice on the site. Unstead after texti... See more

Company replied

Rated 1 out of 5 stars

My first and only experience with this company left a very bad taste, after waiting a month they sent me an email stating the 2 jackets I ordered would take another 4 weeks to be delivered at which ti... See more

Company replied

Rated 1 out of 5 stars

I ordered a red velvet zipper jacket that was over 60 dollars and today I received a plain white buttoned up cardigan!!!. I wish I had read the reviews before I ordered it as I'm in Scotland UK!!!. I... See more

Company replied

Rated 1 out of 5 stars

Like so many others, haven't received my order. I placed an order for two pair of pants on May 5, 2025. The items were supposedly shipped on June 18th. According to tracking, the package has been in H... See more

Company replied

Rated 1 out of 5 stars

Placed an order for a sweater in December, it's now February and still have not received it. I have contacted their customer service via email and they keep saying two weeks I should get my order. It'... See more

Company replied

Rated 1 out of 5 stars

Okaywear, what a disgrace of a business. 10 weeks post order still haven't received my purchases. I get an email after I complained that said they didn't have it in stock, in fact it hadn't even been... See more

Company replied

Rated 1 out of 5 stars

I have never had such an unnecessary and disgusting shopping experience with you in my life. I have not received my 4 orders yet and the product that arrived is really like a trash bin. Should I be up... See more

Company replied

Rated 1 out of 5 stars

In my experience their customer service is a joke. It appears nobody in their customer service speaks English. (So no customer service for English speaking people) I paid for delivery and the delivery... See more

Company replied

Rated 1 out of 5 stars

I placed my order in October for a holiday party in early December. The package has been on a vessel since November 18. I emailed a complaint but only got a computer generated response. It appears my... See more

Company replied

Rated 1 out of 5 stars

I received my sweater hoodie that was supposed to fit over my head. Well I just received the sweater after 2 months and the sweater I got was a open sweater!! I would have been okay with it but it did... See more

Company replied

Rated 1 out of 5 stars

I was looking at the stuff they have and I was impressed! Then I decided to google them for reviews and now I’m seeing all these bad reviews and how bad their delivery process is and how long it takes... See more

Company replied

Rated 1 out of 5 stars

I placed an order for a shirt with OKAYWEAR on 03-03-2025. As of 05-06-2025 I have not received the product. The tracking shows no activity in the last month. The company refuses to refund me for t... See more

Company replied

Rated 1 out of 5 stars

DO NOT BUY ANYTHING FROM OKAYWEAR! I ordered 6 sweaters from this company. 4 of the sweaters looked nothing like what is on the site. Clothes are not stitched correctly. Patches are in the incorre... See more

Company replied

Rated 1 out of 5 stars

HORRIBLE, HORRIBLE customer service, It took them over a month to let me know that an item was out of stock, when it clearly was at the time of purchase, Furthermore, WITHOUT consulting with me or... See more

Company replied

Rated 1 out of 5 stars

I’m very disappointed with my experience with Okaywear. I ordered a Peaked Lapel Button Long Sleeve Striped Blazer (Red, Size M) – SKU: K727428103379550208, but what I received was completely diff... See more

Company replied

Rated 1 out of 5 stars

Wish I saw the reviews before I ordered. No updates on my order, I had to email them (9th March). As it was taking longer than expected, I requested for a refund, which they said could take 5 to 12 bu... See more

Company replied

Rated 1 out of 5 stars

I placed several orders and paid hundreds of dollars several months ago and I never received my merchandise. I sent emails and they only offered a $20 discount on a future order. THIS IS A SCAM CO... See more

Company replied

Rated 1 out of 5 stars

Placed an order on May 11, 2025. By May 23rd I had not heard anything about my order so I contacted customer support. It was then I was told my item was out of stock and would be shipped in 3 weeks. W... See more

Company replied

Rated 1 out of 5 stars

I ordered a dress shoe for a grown man in size 12.5US and received a shoe in 12.5 for a kid. I also ordered a hat that was not shipped in a box and was received smashed!!! I requested a refund and the... See more

Company replied

Rated 1 out of 5 stars

Paid for the item May 10th 2025 still awaiting for the paid item June 28th 2025. They use 17track in which is also a scam. No new updates just repeating the last one using a different date. Do n... See more

Company replied

Rated 1 out of 5 stars

10 weeks post order, it was time to reach out and see what was going on. Answer: not a great deal, they had received my money. When I enquired as to what was the delay, the response was lip service ex... See more

Company replied

Rated 1 out of 5 stars

Why is this shop still o line and in the air. Advertising with cool desinger clothes but in reality it looks discusting fake fake fake such a shame yr steali g money from everybody

Company replied

Rated 1 out of 5 stars

I never received my package from this company and I checked the tracking code it said it was delivered but I didn't get it. I checked my camera footages on February 24th when they was delivered and co... See more

Company replied

Rated 1 out of 5 stars

In corresponding with Okaywear I requested a full refund for my purchase and followed the instructions they sent. Since I mailed the package back I have not received any notice from them and they hav... See more

Company replied

Rated 1 out of 5 stars

My experience is with this company has been 100%negative! My order has been awaiting shipping for 2 months! You make your own decision if you want to deal with this company! 1st and last time custome... See more

Company replied

Rated 1 out of 5 stars

STILL WAITING FOR WINTER JACKET I ORDERED WEEKS AGO N NO RESPONSE N NO WSY TO CHECK WST IS HAPPENING TO MY ORDER - ALREADY BEEN POSTED ONMY MASTERCARD

Company replied

Rated 1 out of 5 stars

Michelle Dyer Ordered November 12 for a January 11 party. Not here yet. Today is January 7. No response from multiple emails. No phone number to call. Tracking says it’s been in USA for weeks. Ended... See more

Company replied

Rated 1 out of 5 stars

I placed an order with this so called company on Jan 20 2025. After 3 weeks I had not received my order and reached out to the company. I was told that the orders take up to 4 weeks to send out. That... See more

Company replied

Rated 1 out of 5 stars

Horrible experience. I ordered my items in December but still have not received them. I contacted them, and it’s still in Hong Kong, and they insist on me being patient. This company is a joke and sca... See more

Company replied

Rated 1 out of 5 stars

Guys, this Okaywear brand is a big sham and scam. My order took forever to be delivered to me. When I finally received them, they were totally different from the pictures on their website. Fabrics wer... See more

Company replied

Rated 1 out of 5 stars

I really hoped this would not be a scam but it looks like it is. Placed an order on Nov 20, 2024. Order OD00213661. Took a screenshot to confirm my order was processed and confirmed the money was take... See more

Company replied

Rated 1 out of 5 stars

I have sent so many emails to this company and has not received any response from them. They asked me to be patient and I have . I ordered my items 11/2/24 and it is now 1/3/25 . This company has real... See more

Company replied

Rated 1 out of 5 stars

I ordered a shirt on 23/05/2025 and the item has not even been shipped at the time I am writing this . I contacted the customer care and I was told it will be shipped at the end of June . This me... See more

Company replied

Rated 4 out of 5 stars
Verified

Shipping was unexpectedly quick! I received the blazer in great condition and it fit perfectly. The quick delivery met my needs as I needed it for a last minute event. Highly recommend this seller.

Rated 1 out of 5 stars

THEY SENT ME COMPLETLY RUBBISH JACKET. WHAT I SEE IS NOT WHAT I GOT. WHEN I TELL THEN I NEVER ORDERED THIS AND SENT THEM A PICTURE. SINCE THEN NO REPLY ITS CHEAP CHINESE WEBSITE. THEY SHOW HIGH... See more

Company replied

Rated 1 out of 5 stars

DO NOT BUY ANYTHING FROM THESE PEOPLE. you will be lucky to get what you order. nothing is same as you seen in pictures, delivery takes more then a month.

Company replied

Rated 1 out of 5 stars

If I could give zero stars I would. You pay premium prices for less than Primark standard. So cheap and tacky and to top it off they make you pay to send the rubbish back. Do not buy from them An... See more

Company replied

Rated 1 out of 5 stars

Been waiting a week for shipping, no updates. Reached out to support today, fingers crossed they respond in a timely manner. Order id: OD00268279 Update (JUNE-02): Shipping will take 1-3 we... See more

Company replied

Rated 1 out of 5 stars

For starters, they lie to you, The products on their page are never available, and it takes them almost a month to notify you that what you ordered is actually out of stock. They try to com... See more

Company replied

We perform checks on reviews


Company details

  1. Men's Clothing Store

Written by the company

Nice to meet you, my name is Okaywear.Mainly do men's unique clothing and shoes online store.We use high-quality raw materials for production, to provide customers with high-quality and comfortable clothing, determined to be easy to wear, fashion, is an essential item in the wardrobe, so that every elegant man is worthy of favor.


Contact info

2.1

Poor

TrustScore 2 out of 5

118 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Pleasant surprise

Having read so many bad reviews I was already giving up on my order and so I was very surprised to see that I got EXACTLY what I ordered as displayed online and of quite good quality material. Ok, it takes a bit long but sincerely worth the wait and value for money. Will definitely order more.

April 23, 2025
Unprompted review
Okaywear logo

Reply from Okaywear

Hi,
We are truly touched by the affirmation and support you’ve shown us. Your trust means everything to our team, and it fuels our passion to keep improving every day.

While we’re proud of the progress we’ve made, we know there’s always room to grow.

Please don’t hesitate to reply to this email if you have any further questions—we’re here to help.

Okaywear Team

complaint@okaywear.com

Advertisement
Rated 5 out of 5 stars

Great quality

I've experienced great service and deals in each product I've purchased..they have the exact style I love and I will continue shopping and my friends saw what I been buying and they like what I been purchasing and now they want to join..

April 20, 2025
Unprompted review
Okaywear logo

Reply from Okaywear

Hi Ernie ,

We are very happy that you had a pleasant shopping experience with us, and we are also delighted that your friends are interested in us.

We look forward to providing you with better service!

Okaywear Team

complaint@okaywear.com

Rated 1 out of 5 stars

SCAM ALERT

This is its is a SCAM - ABSOLUTE RUBBISH

April 7, 2025
Unprompted review
Okaywear logo

Reply from Okaywear

Hi Spilli ,

Please rest assured that we are not a scam. We are very concerned about what happened .

We are very sorry that we couldn't find the corresponding order information through your nickname. We suggest that you send us your order number, the recipient's name or the email address used to place the order via our email. We will verify it as soon as possible and provide you with a satisfactory reply.


Looking forward to your letter.

Okaywear Team

complaint@okaywear.com

Rated 1 out of 5 stars

I’m very disappointed with my…

I’m very disappointed with my experience with Okaywear. I ordered a Peaked Lapel Button Long Sleeve Striped Blazer (Red, Size M) – SKU: K727428103379550208, but what I received was completely different from what was advertised on their website.
The item bears no resemblance to the product listing, which feels misleading and dishonest. This has left me frustrated and questioning the legitimacy of the platform. I no longer feel confident shopping with Okaywear and am concerned about the integrity of their service.
I’ve contacted them to resolve the issue and for clear instructions on how to return the incorrect item and receive a full refund but received no reply.

April 14, 2025
Unprompted review
Okaywear logo

Reply from Okaywear

Hello COLLERIDGE,

We are very sorry to hear that the product you received does not match the picture and we failed to reply to your email in time. Please rest assured that our specialist has been following up on your order and has sent you an email via email. Please pay attention to checking.


We hope to make things right for you.

Okaywear Team

complaint@okaywear.com

Rated 5 out of 5 stars
Verified

Order two-piece suit

I just got the blue two-piece suit. It's just the best. I'd wear it all the time. I'm enjoying every piece I have in my wardrobe from your guys. For an almost 80-year-old gent, I even wore it to my granddaughter's wedding, it's nice to be complimented on how good I look.. Thank you, Okaywear!

February 20, 2025
Okaywear logo

Reply from Okaywear

Hi Adrian,

We are absolutely delighted to hear about your wonderful experience with the blue two-piece suit. It is truly rewarding for us to know that our products bring joy and confidence to our customers.

We sincerely hope that you will continue to explore our collection and allow us to be a part of your stylish journey.

Okaywear Team

complaint@okaywear.com

Advertisement
Rated 5 out of 5 stars
Verified

Great customer service

Okaywear has been a good retailer. They have been very understanding although you have a problem that was not of their making. they will help you too, I also like the products and I’ve brought from them a few times. Check them out!!!

February 23, 2025
Rated 5 out of 5 stars
Verified

Loving the new looks

The shirt are the favorite style I wear at office now. No other type of shirt can match this level of design style. Easiest 5 star review decision I’ve ever made.

February 14, 2025
Rated 5 out of 5 stars
Verified

A Positive Experience

My husband loves the clothes. I love how the clothes look on him. we both love the quality of the material and the feel of the material. The price is reasonable for what you're getting.

February 20, 2025
Advertisement
Rated 5 out of 5 stars
Verified

Lots of cool items to choose from

Lots of cool items to choose from. Gives good overview, and good recommendations, love all of the different styles and colors. Their customer service is second to none!

March 3, 2025
Okaywear logo

Reply from Okaywear

Hi Steve,

Thanks for your feedback!


It’s always great to know that our efforts to provide a wide range of styles and colors are appreciated.

We strive to make every shopping experience enjoyable and hassle-free.

Okaywear Team

complaint@okaywear.com

Rated 5 out of 5 stars
Verified

Excellent Customer Service

The communication is very efficiently and easy to understand, I like how fast the response was. I just ordered one jacket and will order again in the future.
I appreciate all your help.

February 9, 2025
Okaywear logo

Reply from Okaywear

Dear Grahame,


We truly appreciate your understanding and support towards our customer team throughout the entire communication process.

We hope that this experience has shown you how committed we are to providing exceptional service.

We can't wait to see you again and continue to exceed your expectations in the future.

Okaywear Team

complaint@okaywear.com

Rated 1 out of 5 stars

Don't let the nice looking gear fool you

Don't let the nice looking gear fool you. I wish I would have saw the reviews first. I placed an order on March 6th. Almost a month later, nothing.
I've ordered gear from all over the world and it has NEVER taken this long for something to ship, let alone receive. This is a b.s., scam site that screws people out of their money. Avoid like the plague.

March 6, 2025
Unprompted review
Okaywear logo

Reply from Okaywear

Hi Andrew,

We are truly sorry to hear that you’ve had a less-than-ideal shopping experience with us.

We sincerely apologize for the delay that has caused you inconvenience. Please know that your order has already been packed and is scheduled to be sent out within the next 1–2 days.

We are working diligently to ensure that it reaches you as soon as possible. Your patience and understanding during this time are greatly appreciated. Once your order is dispatched, you will receive an email notification with all the necessary tracking details.

Thank you for your continued support, and we hope to make things right for you.

Okaywear Team

complaint@okaywear.com

Advertisement
Rated 5 out of 5 stars
Verified

I got compliments

Always attentive to inquries regarding your order. Love the unique offerings of style. Impressed with the quality of the garments I have purchased. I got compliments last night when I wore it.

February 13, 2025
Okaywear logo

Reply from Okaywear

Hello Malvern ,

Your review has us smiling from ear to ear!

Nothing makes us happier than knowing our customers receive compliments when wearing our pieces.

We’re here anytime you need us.

Okaywear Team

complaint@okaywear.com

Rated 1 out of 5 stars

Scam

I placed an order with this so called company on Jan 20 2025. After 3 weeks I had not received my order and reached out to the company. I was told that the orders take up to 4 weeks to send out. That within itself is a sign of poor business practice. On March the 4th I received a tracking number that did not track anything. No information could be found with this tracking number. I reached back out to the company to ask for a replacement or refund. I received a reply that they couldn't find the item and therefore couldn't issue a refund. Then sent me a totally different tracking number. This company is a scam. I only hope that other's read the reviews before falling for the scam as I have done.

April 2, 2025
Unprompted review
Okaywear logo

Reply from Okaywear

Hello Michael ,

We sincerely apologize for the delay in receiving your order and any frustration this has caused. Please rest assured that we are a legitimate business committed to customer satisfaction, and we deeply regret this experience.

We understand that you might be dissatisfied with the delivery status of your package. If you do have any issues after the parcel delivery, we are more than willing to assist you. You can contact us to initiate a return process within 30 days. Our team will guide you through the steps to ensure a smooth and hassle-free return experience.

Regarding the latest information on your package, we will take the initiative to update you via email. Please keep an eye on your inbox, as we will provide you with the most up-to-date tracking information and any other relevant details as soon as they become available.

Thank you for your cooperation, and we apologize once again for any inconvenience caused.

Okaywear Team

complaint@okaywear.com

Rated 5 out of 5 stars
Verified

Satisfied customer as always

Good quality, unique style clothing and excellent customer service.Actually they are rare for online retailers now days.Can’t say enough about the way I was treated, outstanding!!

March 7, 2025
Okaywear logo

Reply from Okaywear

Hi Larry,

Thank you so much for your review!

We are truly honored to hear that you appreciate our good quality and unique style clothing, as well as our excellent customer service.

We’re here anytime you need us. Can’t wait to see what you pick next!

Okaywear Team

complaint@okaywear.com

Rated 1 out of 5 stars

Criminal,...............................…

Criminal,...........................................

March 31, 2025
Unprompted review
Okaywear logo

Reply from Okaywear

Hi,

We are truly saddened to see your comment and want to address your concerns as quickly and effectively as possible.

Could you please share more details about the specific situation that led to your dissatisfaction? If you could reply by sending a message to our email address and attach the relevant order information, such as the order number, date of purchase, and any other pertinent details, we would be able to verify and investigate the issue more efficiently.

Your feedback is important to us, and we are committed to resolving this matter to your satisfaction as soon as possible. Thank you for bringing this to our attention.


Okaywear Team

complaint@okaywear.com

Advertisement
Rated 1 out of 5 stars

Wish I saw the reviews before

Wish I saw the reviews before I ordered. No updates on my order, I had to email them (9th March). As it was taking longer than expected, I requested for a refund, which they said could take 5 to 12 business days if done via pay pal and 7 to 20 business days if done by card. Hoping I get the refund with the latter.

March 9, 2025
Unprompted review
Okaywear logo

Reply from Okaywear

Hello A GORDON,

We sincerely regret the delay in your order, and we are acutely aware of the inconvenience this has caused you. Please be assured that your refund application is being treated with the utmost priority. Refund will be returned to the original payment method. Once the refund is complete, you will receive an email notification from us.

Your patience and understanding in this matter are invaluable to us.

Okaywear Team

complaint@okaywear.com

Rated 1 out of 5 stars

Horrible experience

Horrible experience. I ordered my items in December but still have not received them. I contacted them, and it’s still in Hong Kong, and they insist on me being patient. This company is a joke and scam. Horrible

March 24, 2025
Unprompted review
Okaywear logo

Reply from Okaywear

Hello Decatur ,

We are truly sorry to hear that you have not received your order yet.

We have thoroughly checked your order details and discovered that the original package encountered some unexpected circumstances during transportation, which prevented it from being delivered normally.

So a new package has been resend for you. We will keep you informed about the status of the new package by sending you updates via email. This way, you can track the progress of your new shipment.

We appreciate your patience and understanding as we work to resolve this matter.

Okaywear Team

complaint@okaywear.com

Rated 1 out of 5 stars

NEVER AGAIN

My first and only experience with this company left a very bad taste, after waiting a month they sent me an email stating the 2 jackets I ordered would take another 4 weeks to be delivered at which time I asked for a refund again they told that would be delayed now I'm really starting to be this whole thing was a scam. First why advertise products you don't have ready for shipment??? 2 months???? Then another month for a refund I still haven't received what the hell .

February 2, 2025
Unprompted review
Okaywear logo

Reply from Okaywear

Hi Gerald Walker,

We are truly sorry to hear that your recent order with our company has been so disappointing. We understand how frustrating it must be to wait so long for an order and then face delays in receiving a refund.

We want to assure you that we are taking immediate action to investigate and resolve this issue. Your refund has been expedited.

We are here to assist you and ensure that your concerns are fully addressed.

Thank you for your understanding and patience.

Okaywear Team

complaint@okaywear.com

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look