The item came about three weeks after I ordered. Its a cheap version of what you see online. I ordered a halloween costume but its too cheap to actually wear out. The return process is so intense its... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Seems like a scam to me. Ordered on the 14th May, it's now 26th May and the items are still listed as "Awaiting Shipment" after 12 days. Kind of doubting that they will ship anything. Saw here tha... See more
Company replied
purchased an order from Ciciful May 20, 2024 and kinda in a rush for an event this weekend Order No. CF00110360 it has been "Active" & "Awaiting shipment" and im not getting updates how long does it t... See more
Company replied
No refunds if the clothes don't fit. Be warned..credit only. I ordered two XL items and got one medium and one large, at most. Their T&Cs say the customer pays to return items unless they're defec... See more
Company replied
This brand is just full of crap. What's displayed on the website is far, far, far from what is delivered. There is absolutely no match to what one's paid for. Such a total rip-off and totally deceptiv... See more
Company replied
They give you the run around when your parcel goes missing. As far as they are concerned once it's left the warehouse it's not their problem. They gave a completely bogus email address to the courier... See more
Company replied
Dreadful. DON’T BUY! Practically a scam. I ordered sleepwear. The delivery took 3 months & they said it was on pre-order and kept having problems with manufacture. Then, finally, they decided they we... See more
Company replied
Horrible company - scam - it has been 6 weeks and item has not arrived - I have reached out several times and I get bogus looking updates on shipping, but no ETA - claims to have cleared US customs 10... See more
Company replied
I had my order delivered to the wrong adresse and they keep telling me that search here search there when I even found the random place they wacked my package to and it has been stolen I ring up peop... See more
Company replied
This company is awful!!! I ordered a shirt for a concert and made sure to check their quoted shipping times. It's listed on the website as 10-15 business days so when my item never arrived in that ti... See more
Company replied
This site is an absolute scam. What i received were cheap and shoddy knock-off items of what were pictured on the site. The quality is shocking, with the stitching coming undone on one of the ite... See more
Company replied
Don't buy there. This company doesn't have their shit together at all. Out of an order of 4 items, 1 didn't get shipped (I asked for a refund) the rest of the order has been in delivery limbo f... See more
Company replied
Placed an order in October, it's now nearly mid-December and no item. Allegedly it shipped over a month ago but tracking never updated. Customer service responses indicate they will not process a re... See more
Company replied
The most dishonest company. When I ordered my item, it was confiscated by the United States Postal Services because they used counterfeit stamps. I did pay for shipping on my order so no reason to br... See more
Company replied
Facebook often promotes scam websites, but my experience with Ciciful was good, My only complaint is slow shipping time (4 weeks). Ciciful has a lot of very cute play clothes that I cannot find an... See more
Company replied
Poor quality, this is one of those emerging scam fashion shops that dropship the items. It’s all cheap china stuff that you can find on timu for a fraction of the amount on their website. ABC news Aus... See more
Company replied
I placed an order for a costume two months ago, and I still haven't received it. Despite multiple contacts with customer service, they keep insisting that it's 'on the way.' This company seems like a... See more
Company replied
I bought a couple of items from here. Some were actually cute in real life and fit well while the jump suits looked very off- it doesn’t land very well on my body. I got a denim looking jumpsuit and i... See more
Company replied
I bought a leopard print mesh top to which there has been no delivery estimate. Just an email in my junk saying awaiting shipment. Over a week later I wanted to time frame. Tried emailing their suppor... See more
Company replied
If I could give zero stars, I would!! My order was delivered at 11:15 PM and left outside my building. Of course it was stolen. Why would anyone in their right mind deliver an order at 11:15 PM. In th... See more
Company replied
The quality of the clothes are terrible. There is no brand tag associated with the clothes. The materials are subpar with the clothes hanging off the body with no tailored fit. The clothes must be b... See more
Company replied
If I could rate negative I would. I ordered a Halloween costume in early September. I have never received the package. I asked for a refund in November and was told to keep waiting that package was... See more
Company replied
Do not order through this company. I placed an order on September 16th and I still I have not received my order as of October 23rd. There customer service is essential chatbots that say "so sor... See more
Company replied
I placed orders on 6/16 and 6/17, and still not have not received my items a month later. The tracking information provided is inconsistent and difficult to follow. I finally found information in smal... See more
Company replied
I have been waiting for my order to be shipped no REAL tracking Information. The outfits are cute but I highly doubt I will ever get my order. I have emailed multiple times with no response I just wan... See more
Company replied
I have a concert coming up in 3 weeks. Order was placed 2 weeks ago. After reading all the comments I have a feeling that I wouldn’t get mine on time. Please, guarantee me that I’ll get them by July 2... See more
Company replied
Ordered 2 items for my sons birthday , he chose them I placed order and waited. This order was placed on 1st June. So far, 1 item has turned up. When I look on the order status, the remains item is... See more
Company replied
They shipped my order to the entirely wrong state and now they expect me to travel nearly 1,000 miles to retrieve it. Would not recommend. UPDATE I called USPS. I saw in my email that the invoicet... See more
Company replied
I placed an order with them and they delivered it to the wrong address. When I contacted them to resolve this they told me I had to myself contact the company that handles the deliveries. They would... See more
Company replied
Spent $300+ Lost packages. Delayed delivery. Super cheap products. Made and shipped from China (and you can tell) Told me to call the police instead of a refund. Super complicated returns poli... See more
Company replied
Very low quality products. Sizes are much smaller than advertised. Returns from Canada need to be shipped back to New York your expense. Save your time and money and buy locally. Edit: After pos... See more
Company replied
This is seriously some ridiculous ass bullsh*t that I gotta type out, I ordered a cute costume for a rave and a robe set in SEPTEMBER….we are almost done with the month of OCTOBER and I still haven’t... See more
Company replied
I placed an order for a set, and I still haven't received it. Despite multiple contacts with customer service, they keep insisting that it's 'on the way.' This company seems like a scam, and I would c... See more
Company replied
HORRIBLE, HORRIBLE, HORRIBLE, took almost 100.00 dollars fr me and I am yet to see my clothes almost two months later. Something should be done about this company. DO NOT purchase from this company,... See more
Company replied
Received overalls- looked nothing like he photo. Ordered a 2XL and the length was for someone very short. Refund process was awful and time consuming. Eventually was sent a refund form (had to send ph... See more
Company replied
I have ordered from Ciciful for the first time. It’s been 25 days and the shipment hasn’t been delivered, nor has been any messsges to notify about delays or some apologies. I would never buy from... See more
Company replied
This website is selling counterfeit products using ai-modified photos stolen on the Internet from independent designers. What you see in the photos is not the product you will receive, but rather a ch... See more
Company replied
Company MIA, I reached out because the tracking number they gave me was invalid. I paid extra for expedited delivery and it’s been over a month. Beware
Company replied
2 months and this is the 2nd order that has not made it to me yet. The outfit is in my country but it has been stuck with their carrier for the past month. Customer Service is no help they just keep s... See more
Company replied
Terrible company. SCAM. I can’t get my package and the tracking says delivered. It has been 2 months. I know tariffs screw things up but DO NOT BUY FROM THIS COMPANY. They had the wrong address... See more
Company replied
I ordered 6 things on April 16, thinking “I know it’s going to take a while, but it will be ok, pride isn’t until the end of June”…. 3 things shipped in two days, received by April 30. The ones... See more
Company replied
I don't normally write reviews but I think its important to let people know that delivery times from this company are really long, and this is something that they don't highlight at the time of purcha... See more
Company replied
Company details
Written by the company
Welcome to Ciciful. We are proud to offer a wide selection of unique and custom-designed clothing that caters to the diverse needs of LGBTQ+ community.
Contact info
2.2
Poor
267 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
This brand is just full of crap
This brand is just full of crap. What's displayed on the website is far, far, far from what is delivered. There is absolutely no match to what one's paid for. Such a total rip-off and totally deceptive. Ciciful is just sinful and needs to be held accountable for dodging customers. I spent $53 on a product that isn't worth even $5. Utter rubbish, extremely bad quality and let's not even talk about size.
October 10, 2025
Unprompted review
Reply from Ciciful
Hi Abhilash ,
We are truly sorry to hear that you are disappointed with the quality of our product.
We fully understand your concern and want to make things right. Your satisfaction is important to us, which is why we have a 30-day return policy . Please reach out to our customer service team, and they will guide you through the return process.
We truly appreciate your patience and understanding.
The Ciciful Customer Complaint Team
complaint@ciciful.com
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Halloween Costume
The item came about three weeks after I ordered. Its a cheap version of what you see online. I ordered a halloween costume but its too cheap to actually wear out. The return process is so intense its not even worth it. I wouldnt order from them again.
October 4, 2025
Unprompted review
Reply from Ciciful
Hi Jamie O'Connell,
We're sorry for the disappointment caused and are here to help.
To ensure we can track your previous message, we looked up your account but found no contact history under your order email. Please be assured that your satisfaction is our priority, and we fully stand by our 30-day return policy. We have already emailed the detailed return instructions to you directly. Once we receive the returned item, we will promptly process your refund.
Thank you for your cooperation. We are fully committed to resolving this for you.
The Ciciful Customer Complaint Team
complaint@ciciful.com
Great value and unique designs.
I've always been happy with the products I've purchased from Ciciful. Great value and unique designs. Perfect outfits for my vacations
September 28, 2025
Unprompted review
Reply from Ciciful
Hi Bill,
We're so glad that our focus on creating unique designs and great value is reflected in your experience.We truly appreciate your ongoing support and can't wait to serve you again!
The Ciciful Customer Complaint Team
complaint@ciciful.com
They give you the run around when your…
They give you the run around when your parcel goes missing. As far as they are concerned once it's left the warehouse it's not their problem. They gave a completely bogus email address to the courier so I have never recieved any communications from Yodel. Add to that the numerous different tracking numbers and you have no way of tracking the parcel down. The items were purchased as performance gear for a gig in Helsinki, with plenty of time to spare. I had to purchase alternative gear from the highstreet so more expense! Six weeks after placing the order and I have no goods and I'm £90 out of pocket!
August 22, 2025
Unprompted review
Reply from Ciciful
Hi Simon ,
We are so sorry to learn that your order was marked delivered but never arrived. How frustrating that must be, and we sincerely apologize for the disappointment and inconvenience this has caused.
We have never said that we are not responsible once the package leaves the warehouse，we genuinely want to resolve this issue for you. However, we need you to provide the necessary information for us to conduct an investigation.
The issue of the forged email address you brought to our attention is highly unusual and concerning, and we are currently investigating why this occurred. We have already escalated this matter to our logistics partner for a thorough verification. Please rest assured that we are treating your lost package as a top priority. Our team will provide you with continuous updates via email, so please pay attention to your inbox for our follow-up.
The Ciciful Customer Complaint Team
complaint@ciciful.com
Reply from Ciciful
Hi Katherine，
We're sorry the package was returned because it wasn't collected on time. Our team is on it!
Our team has been actively following up on your case and has reached out to you as previously discussed. Please keep a close eye on your inbox for a email from our team, which will outline the next steps and available solutions.
The Ciciful Customer Complaint Team
complaint@ciciful.com
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HORRIBLE
HORRIBLE, HORRIBLE, HORRIBLE, took almost 100.00 dollars fr me and I am yet to see my clothes almost two months later. Something should be done about this company. DO NOT purchase from this company, they are a rip off..
July 2, 2025
Unprompted review
Reply from Ciciful
Hi Robert,
We sincerely apologize for the extended waiting period you've experienced.Our logistics team has been alerted about the delay and is working diligently to improve our delivery processes.
Your initial package has been successfully delivered. our team will provide tracking information via email - we kindly ask you to monitor your inbox for these important notifications.
We truly appreciate your patience and understanding during this time.
The Ciciful Customer Complaint Team
complaint@ciciful.com
Dreadful.DONT BUY. Practically a scam
Dreadful. DON’T BUY! Practically a scam. I ordered sleepwear. The delivery took 3 months & they said it was on pre-order and kept having problems with manufacture. Then, finally, they decided they were discontinuing the garment and sent me some skimpy, poorly made, cheap female clothing that bore no resemblance at all to what I had ordered. While refund was given, this was a waste of time and headache as they lied to me on several occasions when I enquired. Never again and I’ve blocked their emails.
June 9, 2025
Unprompted review
Reply from Ciciful
Hi Paul,
We deeply regret that the product you received did not match its description and that there was an unexpected delay in delivery.
Immediately upon learning of this situation, we reported these matters to our warehouse team and relevant departments for a thorough investigation. We are taking this very seriously to prevent similar occurrences in the future.
We can confirm that your refund was successfully processed on April 11th.We truly value your business and hope to have the opportunity to serve you better in the future.
The Ciciful Customer Complaint Team
complaint@ciciful.com
Company MIA with no communication
Company MIA, I reached out because the tracking number they gave me was invalid. I paid extra for expedited delivery and it’s been over a month.
Beware
June 25, 2025
Unprompted review
Reply from Ciciful
Hi kevin ,
We sincerely apologize for the inconvenience you've experienced with being unable to track your shipment. We understand how frustrating this must be when expecting your order.
Our customer service team has immediately investigated this matter and provided you with the most up-to-date shipping information available. We want to assure you that we're closely monitoring this situation to ensure you receive your package as soon as possible.
Regarding the shipping costs, we regret to inform you that the expedited fee was not included in your original order - only the standard shipping fee was paid. We understand this may cause disappointment, and we sincerely apologize for any confusion this may have caused.
Thank you for your understanding.
The Ciciful Customer Complaint Team
complaint@ciciful.com
Terrible company
Terrible company. SCAM. I can’t get my package and the tracking says delivered. It has been 2 months. I know tariffs screw things up but DO NOT BUY FROM THIS COMPANY.
They had the wrong address when they sent the packages in two parts. They will be refunding me for that but the other was lost in the mail so I’m shit out of luck.
DO NOT BUY FROM THIS COMPANY
July 29, 2025
Unprompted review
Reply from Ciciful
Hi leopold masterson,
To help us better understand and address the issue, could you kindly share order details via complaint@ciciful.com? Our team will review them within 24 hours and propose a resolution.
We look forward to hearing from you soon.
The Ciciful Customer Complaint Team
complaint@ciciful.com
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This company is awful!!
This company is awful!!! I ordered a shirt for a concert and made sure to check their quoted shipping times. It's listed on the website as 10-15 business days so when my item never arrived in that time frame I contacted the company who told me it takes 2-5 WEEKS to be shipped from the warehouse and when I asked for a refund, all they did was keep sending me the tracking number over and over and told me they hope I could enjoy my purchase for another occasion. Completely BS!!!! That package hasn't moved in two days. Don't waste your time or money on them!
July 9, 2025
Unprompted review
Reply from Ciciful
Hi Lucy,
We sincerely apologize that the order delay.
To help us better understand and address the issue, could you kindly share order details via complaint@ciciful.com? Our team will review them within 24 hours and propose a resolution.
We look forward to hearing from you soon.
The Ciciful Customer Complaint Team
complaint@ciciful.com
Horrible company
Horrible company - scam - it has been 6 weeks and item has not arrived - I have reached out several times and I get bogus looking updates on shipping, but no ETA - claims to have cleared US customs 10 days ago and no tracking info. I paid for two day shipping - BEWARE and avoid. They did offer me a $10 credit on my next purchase - HAHA
July 19, 2025
Unprompted review
Reply from Ciciful
Hi John,
We are sorry for the delay.Could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
The Ciciful Customer Complaint Team
complaint@ciciful.com
Shipping Takes Way Longer Than Expected
I placed orders on 6/16 and 6/17, and still not have not received my items a month later. The tracking information provided is inconsistent and difficult to follow. I finally found information in small print on the site regarding how to track my package using a random 3rd party site. In 2025, it's essential that a business provide a clear, transparent expectation for delivery.
July 16, 2025
Unprompted review
Reply from Ciciful
Hi Michael,
We deeply regret the inconvenience you’ve experienced .
We fully understand how important timely and transparent communication is, we’ve escalated your feedback to our relevant teams to ensure this situation is thoroughly reviewed and improvements are made.
We’ve contacted our logistics partner to prioritize your shipment and request expedited delivery.If you’re unable to track your order or need any updates, our dedicated Customer Service team is ready to help. You can reach us at support@ciciful.com or complaint@ciciful.com , and we’ll respond within 24 hours .
We truly value your trust in us.
The Ciciful Customer Complaint Team
complaint@ciciful.com
Delivery takes 90+ days!
I ordered 6 things on April 16, thinking “I know it’s going to take a while, but it will be ok, pride isn’t until the end of June”…. 3 things shipped in two days, received by April 30.
The ones I wanted to wear for pride took 60 days to ship!!! And only shipped after I started emailing daily. They changed the status to “warehouse” on 6/21 and the items sat there until 7/3. They still aren’t here in the US, 4 weeks after changing to “warehouse” status. 90+ days later. Of course they weren’t here in time for Pride. Emailing does no good. They offer discounts on future orders… like I will EVER order from them again.
The quality of what does show up is super cheap and plasticy.
April 16, 2025
Unprompted review
Reply from Ciciful
Hello Alexis,
We sincerely apologize for the delay in fulfilling your order. We truly appreciate your patience and understanding as we work to resolve this matter.
Your order was placed on May 19th, and the first package was successfully delivered on June 8th.Unfortunately, there was an unexpected delay with the second shipment, which we deeply regret. We’ve upgraded the shipping service with our carrier to prioritize your delivery.
If you are not completely satisfied with the received products, please don’t hesitate to contact our Customer Support Team at support@ciciful.com . We’ll gladly to assist .
Once again, we apologize for any inconvenience this has caused and truly value your trust in us. If there’s anything else we can do to make this right, please let us know.
The Ciciful Customer Complaint Team
complaint@ciciful.com
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Take my money and run
Once ordered, no communication from company regarding shipping, availability, etc. Never received product, wait months, with no response. This is NOT a credible company.
June 23, 2025
Unprompted review
Reply from Ciciful
Hi Je Cuisine,
We sincerely apologize for the disappointment and frustration this situation has caused. Our team strives to reply to all customer inquiries within 24 hours. To ensure you haven’t missed our reply, could you kindly check your spam or junk email folder? Occasionally, our responses may be filtered there by mistake.
If you still can’t locate our reply, please don’t hesitate to share your order details with us by complaint@ciciful.com —including your order number, the name on the order, and the specific product(s) you’re referring to. This will allow us to investigate immediately and resolve the issue to your satisfaction.
We’re here to help!
The Ciciful Customer Complaint Team
complaint@ciciful.com
I’M CONCERN!
I have a concert coming up in 3 weeks. Order was placed 2 weeks ago. After reading all the comments I have a feeling that I wouldn’t get mine on time. Please, guarantee me that I’ll get them by July 20th ish as stated or please just refund me ASAP so I can buy something else local/faster. Thanks!
July 10, 2025
Unprompted review
Reply from Ciciful
Hi Din Pui,
We sincerely regret to inform you that we are unable to deliver your order by your required date.
Our customer service team has processed the cancellation of your order as requested. The refund typically appears in your account within 3-5 business days, depending on your financial institution.
We're committed to doing better and hope for another opportunity to serve you.
The Ciciful Customer Complaint Team
complaint@ciciful.com
SCAM
Delivery never received even though the tracking said it was. SCAM!
June 27, 2025
Unprompted review
Reply from Ciciful
Hi Luke，
We sincerely regret to hear that you have not yet received your package despite the tracking information showing it as delivered on June 26th.
Our records confirm the package was delivered on June 26th and customer service team has already shared the complete tracking details and confirmation images via email. Please carefully review the delivery information we provided,check with household members or neighbors who may have accepted the package or verify the delivery address matches your expected location.
If you still can't locate it, please contact our customer service team directly,we will immediately initiate a thorough investigation with the carrier.
Rest assured, we are committed to finding a satisfactory resolution for you.
The Ciciful Customer Complaint Team
complaint@ciciful.com
The quality of the clothes are…cheap
The quality of the clothes are terrible. There is no brand tag associated with the clothes. The materials are subpar with the clothes hanging off the body with no tailored fit. The clothes must be bought from china and takes weeks to arrive.
After requesting a refund - I was told only a minor refund would be available or a reduced store credit. Complete scam! Avoid at all cost. They advertise great clothes - send terrible quality clothes.
June 25, 2025
Unprompted review
Reply from Ciciful
Hi Anthony ,
We sincerely apologize that our product quality did not meet your expectations.
Regarding the partial refund or store credit option we mentioned earlier, we want to clarify that this was simply one potential solution for your consideration—we’re accept return based on your preference.
We checked the order record and found that the customer service team has sent you the return instructions. If you haven't received them, you can contact us to attach them again.
We will prioritize processing the refund for you after receiving your return package.
The Ciciful Customer Complaint Team
complaint@ciciful.com
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Bought without checking reviews
I saw an advertisement for this on Instagram, and it looked interesting. I ordered some of clothes, around ~$120 ahead of the pride month. After 2 weeks I didn't receive anything and checked my order and it was being shipped from China and stuck in Hong Kong. After 1 month I received 4 out of 5 items, with the last shipped later. I knew that it would be bad as soon as I opened the package, as the colours were a slightly different shade to the pictures. In the pictures it was attractive pastelle, but these ones were harsh red, blue etc. Think Windows 98 scheme vs Windows 11. I then tried these and everything apart from socks were unusable. I can't even comprehend how someone would design something like this. For example, suspenders shorts had fixed length suspenders and these were too long, while the short front and back were symmetrical, so that my crack was visible. There was also a stitch right across the front and the back of the short, which is just crazy. The "rainbow suspender pride bodysuit" was too short from top to bottom, but the thong sides were on my ribs. Again, it is just amazing how someone could make something so poorly designed. The last item has not arrived after 1 month, and I won't need it later. But I suspect it will be awful just like the rest. In conclusion, do not buy anything here.
June 27, 2025
Unprompted review
Reply from Ciciful
Hi,
We sincerely apologize that the color and style of the product did not meet your expectations.
To help us better understand and address the issue, could you kindly share detailed photos of the product via complaint@ciciful.com? Our team will review them within 24 hours and propose a resolution.
Regarding your last package, rest assured we are tracking it closely and will email you the update.
We look forward to hearing from you soon.
The Ciciful Customer Complaint Team
complaint@ciciful.com
Ordered 2 items for my sons birthday
Ordered 2 items for my sons birthday , he chose them I placed order and waited. This order was placed on 1st June.
So far, 1 item has turned up. When I look on the order status, the remains item is still not shipped . No tracking options available either.
To say I’m disappointed is an understatement, I’ve emailed the company twice already , with no response . So I am supposing that We can assume that the second part of the order will not be sent. These items were expensive as well. Dreadful .!!!
June 1, 2025
Unprompted review
Reply from Ciciful
Hello Stephanie,
We deeply regret that this experience has left you dissatisfied, and we want to assure you that your feedback is invaluable in helping us improve. Moving forward, we are taking steps to improve our communication and logistics processes to ensure a smoother and more reliable shopping experience for all our customers.
At this time, our team is actively investigating the issue to determine the exact cause of the delay. We are committed to resolving this matter promptly and will provide you with a detailed update via email as soon as our verification process is complete.
We are here to assist you in any way we can.
The Ciciful Customer Complaint Team
complaint@ciciful.com
2 months and this is the 2nd order that…
2 months and this is the 2nd order that has not made it to me yet. The outfit is in my country but it has been stuck with their carrier for the past month. Customer Service is no help they just keep sending me to the tracking. NEVER BUYING AGAIN.
June 19, 2025
Unprompted review
Reply from Ciciful
Hi Chad ,
We sincerely apologize for the unexpected delay in your order shipment.
Our team is actively working with the logistics provider to resolve this issue and prioritize your delivery.
Your patience means the world to us, and we truly appreciate your understanding.
The Ciciful Customer Complaint Team
complaint@ciciful.com
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