MagicRed Casino Reviews 396

TrustScore 2 out of 5

1.9

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers have expressed significant dissatisfaction with various aspects of this casino. People report issues with contacting customer support, noting the difficulty in getting timely and helpful responses. Consumers also mention problems related to payments, including unexpected charges for deposits and withdrawals. Furthermore, reviewers are concerned about the withdrawal process, with many claiming delays and requests for excessive documentation. Some people feel the bonus policies are unfair, leading to disputes over winnings. The location of the business and its regulatory compliance have also been questioned by reviewers.

Based on these reviews

Rated 2 out of 5 stars

Good casino easy to use and good selection of games, I done pretty well using there slots, but now trying to get the winnings seems almost impossible 24 hours turned into 48 then not at weekend let... See more

Rated 2 out of 5 stars

You can’t contact anyone other than on chat, where there is rarely a response whilst you’re on line. You get timed out and they respond and end the chat before you log in again. Don’t talk about wi... See more

Company replied

Rated 2 out of 5 stars

I won 178 pound and they said it takes up to 48 hours , I still haven't received my winnings but people who have won much more have gotten there's in 24 hour or less 9

Rated 1 out of 5 stars

Wouldn’t waste your time. Had an account less than an hour before disabling it. 100% deposit match is a lie. Didn’t get that. Received the 100 free spins tho on the deadest game. 2p wins! Play... See more

Rated 1 out of 5 stars

Would give them 0 stars if possible, if anyone is thinking about opening an account with these lot don’t bother. Waited over 5 days to pay me out my £400 winnings after depositing. Their team tells me... See more

Company replied

Rated 1 out of 5 stars

I've been playing here for a while. I've had several smaller withdrawals made successfully. In total I've withdrawn around £1.6k without hitch. But was surprised when I was suddenly asked f... See more

Rated 1 out of 5 stars

Opened account two years ago; when I asked to increase my loss limit, was told an email would be sent with their requirements but nothing arrived, so I did not use the site then. When I decided to use... See more

Rated 1 out of 5 stars

The casino is probably the worst one i played from all others,i playing for few weeks,and i still havent got 1 normal bonus yet,the bonuses just pays pennies and then its start taki and taking,i tryed... See more

Company replied

Rated 1 out of 5 stars

Truly abhorrent gambling site. Signed up via sign-up promo code from third party advertiser, won over £500 and they've locked my account and won't acknowledge any emails. When you email them at 's... See more

Company replied

Rated 1 out of 5 stars

I would like someone from Magic Red to contact me asap about a withdrawal that I have been now waiting for for over a week with no communication from anyone. I am starting to fear that this site is in... See more

Company replied

Rated 1 out of 5 stars

Another review for this Dreadful awful casino. Never ever waste your money on this scam site. Three weeks waiting for a withdrawal now and now closer to getting it. I suggest someone from Madic red co... See more

Company replied

Rated 1 out of 5 stars

Waiting nearly 1 week for my withdrawal. Not even a high amount. Contacted customer services over 5 times through emails, each time there is an excuse, “we have high volume of withdrawals” or “ your c... See more

Rated 1 out of 5 stars

I’m from Canada, and I’m surprised, They also scam people in GB. We should all sign a petition to revoke the licence of this Casino. They should be banned from operating online anywhere in the world.... See more

Rated 1 out of 5 stars

Fraudulent business. Having won, the system didn’t pay out correctly then the cheek of the business have altered the cards to ensure that they don’t have to pay out now, but shame for them I have... See more

Company replied

Rated 1 out of 5 stars

I would have no stars if could have. Do not trust this company, they take a fee on every deposit you make and then when it comes to paying out .you give them all your identification and they still do... See more

Company replied

Rated 1 out of 5 stars

Avoid at all cost. Had to file complaint to Gambling Commission as they requested proof that expired credit card does not exist any more. What kind of proof is that? Better lost all my winnings and wi... See more

Rated 1 out of 5 stars

Do not play on this site. Just look at the reviews, the first set are all totally fake followed by real user experiences. And those experiences are not good. Beware the fake 'news' its just a dishone... See more

Rated 1 out of 5 stars

Not a happy customer, joined a couple of days ago went to withdraw which it let me but when I went to log back in I was denied my login - I tried to contact them by stating forgot login and clicked co... See more

Company replied

Rated 1 out of 5 stars

Writing this on behalf of my boyfriend. He keeps getting an error that tells him "you have pending transactions and can't place bets" and the room locks for 1 hour. This happens on live roulette. Norm... See more

Rated 1 out of 5 stars

I signed up for magicred shortly after they appeared on IGaming Ontario. I made a withdrawal on June 2nd that is still pending and today is June 24th. I've contacted live support on numero... See more

Company replied

Rated 1 out of 5 stars

Don't go near this site absolutely a rip off can not get my withdrawals from them. Customer service none existent. Chat useless. No o e answers calls.

Rated 1 out of 5 stars

The worst website I have had experiences with. I made a deposit and they didn't even allow me to place a bet. I then tried to withdrawal that money and they required a list of documents, three weeks l... See more

Company replied

Rated 1 out of 5 stars

Most horrible returns and the worst site I have had the unfortunate pleasure of playing in 10 yrs. They need to be banned and removed from online gambling. They advertise as being Canadian but are bas... See more

Rated 1 out of 5 stars

I make a winnings of $600 last july 2 and requested for a withdrawal using wire transfer i did submit already the picture of my debit card I’d always used for deposit in this casino for a longtime, ba... See more

Rated 3 out of 5 stars

Overall casino games are brilliant great oppertunity in pays while playing not glitch amazing done the withdrawal and got a reply in 24hours Now for negative Tried withdrawal 800 pound... See more

Rated 1 out of 5 stars

I never heard before about monthly charging for maintenace. I recieved an email. from magicred casino that, you didnt play for a long time in the magicred, and you should know we have monthly charge... See more

Rated 1 out of 5 stars

This has got to be the worst site for I've ever been on for win rate I've made endless deposits and never had the chance to make 1 withdrawal, you just never win, every game starts playing up or lag l... See more

Rated 3 out of 5 stars

I'm a UK player. Joined in Apr 2024 with ID verification and very happy playing roulette and getting fast withdrawals! However, discovered that they are charging 2.5% for debitcard deposits and £1 o... See more

Rated 1 out of 5 stars

THEY STOLE 2000 EURO FROM ME BECAUSE OF THEIR STUPID BONUS POLICY !!! NEVER EVER DEPOSIT ON THIS SITE !!! THEY STEAL ALL YOUR MONEY.. I DIDNT EVEN WANT A DEPOSIT BONUS AND STILL THEY GIVE U A BONUS !!... See more

Rated 1 out of 5 stars

This is the worst gambling site I've been on and I've been on them all they just take take take so avoid avoid avoid I'm deleting my account now

Rated 1 out of 5 stars

fecking magicred, won 95000Nok, no money for me , they say i dident meet bonus with max 40 Nok bet, so this is bad Casino , hope no1 play here :(((((( :(

Rated 1 out of 5 stars

I do not recommend this site to anyone I have won 900 pound withdraw it sent all the documents they wanted and now closed my account no emails go through it’s wrong they shouldn’t be able to do this.... See more

Rated 1 out of 5 stars

They advertised £10 deposit £10 bonus no wagering. Then surprise surprise wagering is £400 on a £10 deposit. Then I thought let's check the reviews? Say no more.

Rated 1 out of 5 stars

This casino site has todaypost.com talking about how the director of the casino made a mistake where you can win big because of some bonus loophole in their contracts. It's BS and it's just to lure yo... See more

Rated 1 out of 5 stars

Absolute joke of a site never experienced anything like it in my life Firstly please don’t think this review is about me loosing my money and writing a bad review like majority do I was fo... See more

Rated 1 out of 5 stars

I have been with these a few years not really won alot but had a nice win last nite and guess what they won't let me withdraw it saying I can't withdraw to my other registered card ........also these... See more

Rated 1 out of 5 stars

Warning this casino makes it so hard to withdraw winnings! So last Saturday I withdrew £1000 from this casino and it’s still pending. Now they’re asking me for every type of ID imaginable bank statem... See more

Rated 1 out of 5 stars

I’m recently joined this casin normally I do play whit quite huge money I was lucky I do smal amount deposit than hit 590£ so I do verified my account also have a passed 60 hours which is they s... See more

Rated 1 out of 5 stars

Very rude agents. Waiting over time scale for payout. Still nothing they are awful Trying to say it’s been sent to PayPal so take it up with them. We all know this is utter rubbish and confirmed thi... See more

Rated 1 out of 5 stars

I have waited two months for my withdraw and nothing has happened. They keep sending automated responses saying everything has been sent for processing. This is an extremely fraudulent and frustrating... See more

Rated 1 out of 5 stars

I wish to check the reviews before start playing here, played just 650£ , very rarely bonus, extremely very low paying in bonus, after 650£ los paying me 17£ 😂😂😂, I played 1 similar low paying casi... See more

Rated 1 out of 5 stars

Got an email offering me free spins if I deposited. Luckily I checked the odds they have and are truly awful. Some of the most uncompetitive pathetic odds I've ever seen Dreadful. Just the same a... See more

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1.9

Poor

TrustScore 2 out of 5

396 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 39% of negative reviews

Typically replies within 2 weeks


Rated 1 out of 5 stars

Wouldn’t waste your time

Wouldn’t waste your time. Had an account less than an hour before disabling it.

100% deposit match is a lie. Didn’t get that. Received the 100 free spins tho on the deadest game. 2p wins!

Played a game i always play and it’s never been that dead. think it went 27 spins without a win. Games RTP on normal less cowboyish casinos is 96. Yet on this site it’s 92.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Good and pays if u win

I sign up did not win as u will and lose lol. Then put 10 on. And won 40. After reading comments. I will not think it would go in my back. But it's in :) 😀 y put £200 plus on any site. Then wine u lost it. I only put on what a can affor to lose. I only put this up as I seen so many ppl saying iss a scam. But it'd not dint spend what u don't want to lose lol 😆

September 15, 2025
Unprompted review
Rated 1 out of 5 stars

Surprise Phone Call

Opened account two years ago; when I asked to increase my loss limit, was told an email would be sent with their requirements but nothing arrived, so I did not use the site then. When I decided to use the site for the first time this week, after making a deposit and playing for 20 mins late on a Saturday evening, I received a surprise phone call from one of their agents asking for documents and informing me a £250 per month loss limit would be applied in the meantime. Having sent in the requested documents I'm informed my account has been closed, with no reason given.

September 9, 2025
Unprompted review
Rated 1 out of 5 stars

Betiton and Magic Red own by Demons

I’m from Canada, and I’m surprised, They also scam people in GB. We should all sign a petition to revoke the licence of this Casino. They should be banned from operating online anywhere in the world.

August 24, 2025
Unprompted review
Rated 1 out of 5 stars

I wish to check the reviews before…

I wish to check the reviews before start playing here, played just 650£ , very rarely bonus, extremely very low paying in bonus, after 650£ los paying me 17£ 😂😂😂, I played 1 similar low paying casino around 20000£ and was similarly, if you lost 200-300£ and if revive the bonus with very low paying back just give up, if you don’t want to make them happy!!! I will close the account street away

August 30, 2025
Unprompted review
Rated 1 out of 5 stars

Never again

Shit casino won't let me with draw my winnings but good enough to take my money. I should have read the reviews before choosing them.

August 14, 2025
Unprompted review
Rated 2 out of 5 stars

I signed up years ago and completely…

I signed up years ago and completely forgot about it the past 2 weeks kept getting emails so I thought I would try my luck put £50 on 20p spins as just trying it out and NOT one bonus r even a connect…. So I put 80 pound more on and did £1 spins and got one bonus and just won my money back so I withdrew it and tonight I thought maybe it was bad luck yesterday £1100 later and when I say dead spins it was dead spins and if I got a bonus it was paying £12 r £15 on my last £300 I managed to get back up to £1000 span to £900 and just took the £200 loss as better then £1100 I since closed my account it’s one of the worst casinos I have played and I played alot!!!

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

I won over 2k they requested bank…

I won over 2k they requested bank statements which I sent as they weren’t able to pay to my debit card . Received the money within a few hrs of sending documents . Very happy would def play at this casino again

July 29, 2025
Unprompted review
Rated 1 out of 5 stars

I’m recently joined this casin normally…

I’m recently joined this casin normally I do play whit quite huge money I was lucky I do smal amount deposit than hit 590£ so I do verified my account also have a passed 60 hours which is they says 24 hours processing still didn’t get my winnings when I’m asking my fund they says payment team will review ur payment than u get notification
Totally scam casino how hard to review player documents 😊😊😊from by team ?? other casinos cash out takes only a minute. I’m gonna report gambling commission uk to this casino
How serious casino 😊😊
Update
I recently received my winnings 590£ 22.7.2025
My opinion casino paying out but takes time fortunately also stressful

July 19, 2025
Unprompted review
Rated 1 out of 5 stars

I've been playing here for a while.

I've been playing here for a while.

I've had several smaller withdrawals made successfully. In total I've withdrawn around £1.6k without hitch.

But was surprised when I was suddenly asked for more documentation and proof that I have the debit card when making a larger £4k withdrawal - despite using said card, unchallanged, depositing around £4k over the last 12 months.

Instead of making the process easy I'm left in limbo awaiting an email that should come in 24hours (like how can it take that long to look at a photo) and I have to wait to see if they reject the photo and with the weekend coming up, and going by other peoples reviews, it's unlikely I'll see this money any time soon.

Wish there was a way to speed up the process.

July 18, 2025
Unprompted review
Rated 1 out of 5 stars

Let me deposit then stoped letting me…

Let me deposit then stoped letting me play then wouldn’t let me take the £561 part of my deposit back out now they have logged me out of my account proper scammers saying there’s a issue with my bank , there wasn’t a issue when I were taking the funds avoid at all costs

June 20, 2025
Unprompted review
Rated 1 out of 5 stars

I have waited two months for my…

I have waited two months for my withdraw and nothing has happened. They keep sending automated responses saying everything has been sent for processing. This is an extremely fraudulent and frustrating platform that should not be allowed to operate.

June 16, 2025
Unprompted review
Rated 1 out of 5 stars

I have been with these a few years not…

I have been with these a few years not really won alot but had a nice win last nite and guess what they won't let me withdraw it saying I can't withdraw to my other registered card ........also these are breaking gambling commissions rules as of a while ago it was set so max spin price would be 2pound however this site are still allowing 5quid spins .......I've closed my account with them cowboys

June 13, 2025
Unprompted review
Rated 1 out of 5 stars

Warning this casino makes it so hard to…

Warning this casino makes it so hard to withdraw winnings! So last Saturday I withdrew £1000 from this casino and it’s still pending. Now they’re asking me for every type of ID imaginable bank statements, proof of income, a selfie holding my ID! Why don’t they ask for these when you’re depositing?? Why as soon as you withdraw you become under scrutiny. It’s blatant that they don’t want to payout. I’ve made many withdrawals with this companies sister sites, ‘Neptune play’, ‘666 casino’, ‘Mr Play’ and Mr Mega and not one of them asked me for this amount of verification absolutely ridiculous. Daylight robbery in action, happily take our money but as soon as we take a little back they try keep it from us. Well I’ll be speaking to ombudsman about Magic Red casino.

June 7, 2025
Unprompted review
Rated 1 out of 5 stars

Paying out is awful

Very rude agents. Waiting over time scale for payout. Still nothing they are awful
Trying to say it’s been sent to PayPal so take it up with them.
We all know this is utter rubbish and confirmed this with PayPal.

May 28, 2025
Unprompted review
Rated 1 out of 5 stars

Never trust this site.

Never trust this site.. They won't pay out my winnings. I getting nasty replies and they could not give a shit. Disgusting. No one will call. Still waiting on my money..never go on this site

May 17, 2025
Unprompted review

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