MagicRed Casino Reviews 396

They advertised £10 deposit £10 bonus no wagering. Then surprise surprise wagering is £400 on a £10 deposit.
Then I thought let's check the reviews? Say no more.

Good casino easy to use and good selection of games, I done pretty well using there slots, but now trying to get the winnings seems almost impossible 24 hours turned into 48 then not at weekend let's just see what is the next amount of time i am hit with ....

Will add an update :

I won 178 pound and they said it takes up to 48 hours , I still haven't received my winnings but people who have won much more have gotten there's in 24 hour or less 9

Got an email offering me free spins if I deposited. Luckily I checked the odds they have and are truly awful. Some of the most uncompetitive pathetic odds I've ever seen

Dreadful. Just the same as 7bet and 442bet. The same really high margin hold

Lol at all the five star reviews being invited. ones

Absolute joke of a site never experienced anything like it in my life

Firstly please don’t think this review is about me loosing my money and writing a bad review like majority do

I was fortunate to win 800 pound having issues with them saying we cannot withdrawal to the card you deposited with after going away and getting a account with a bank not on there list I had no correspondence from them 3 days after submitting I contacted them i also threatened legal action as I have red there terms and conditions and no where does it state you carnt withdrawal from the site

They have decided to close my account

I’ve reported them for fraud and also taking legal action against them as what there doing is criminal

Joined tonight. So far so good withdrawn 150. Will update review and stars upon smoothly receiving my money to my bank.

Edit..my money was in my bank less that 13 hours after withdrawal no faffing around with documents etc. will update to 4 stars just now and will play further if all good will update to 5.

Terrible customer service.

I had a truly awful experience with MagicRed Casino. I deposited £450 on March 28th at 7:30 AM, and despite their website stating instant debit card deposits, the funds were never credited to my account. Instead, the transaction was marked as 'pending' and then 'declined,' but my bank confirms the money is still held in a pending state, effectively lost in the system.
Their customer service was appalling. I received conflicting information and was given the runaround for two days. Initially, I was told the issue would be resolved within hours, then it was pushed to 24 hours, then another 24 hours, and finally, they told me to deal with my bank. I received no apology, no compensation, and no real assistance.
The fact that my £450 is now stuck in limbo, potentially for up to 30 days, is completely unacceptable. MagicRed Casino clearly doesn't care about its customers and their advertised 'instant deposits' are a complete lie. This is a serious issue that reflects poorly on their integrity and adherence to gambling commission guidelines.
I strongly advise anyone considering playing at MagicRed to look elsewhere. Their customer service is non-existent when you have a problem, and they seem to have no interest in resolving issues caused by their own system errors. This has been an incredibly stressful and frustrating experience. I would give zero stars if possible."

I’ve had a good experience with this casino, had fast withdrawals including today of £3,500 - the live chat are super friendly and helpful. Would recommend.

(Updated at the bottom) 3 star upgraded to 5 star.

No issues so far but will see as other reviews don’t make me confident but I know people leave these bad reviews when they lose but I will update this in future.

My Experience……

Seen they had an offer on for deposit £10 receive 100 free spins, so took the offer, but on the offer only won £4.20ish, but continued to play with money I had for a while, had some decent wins and in the end put in a withdrawal request for £116, it says it takes 48 BUSINESS hours to process and then not sure how long for it to hit my account, I have provided address verification, driving licence and bank card minus the security 3digits.

When withdrawal hits my account I will update the review but other than withdrawal timeframe the gameplay was enjoyable and has all the top slots you would expect from a casino.

Update:

Just to clarify at no point was any of my verification ID asked for I chose to send this as to not be any problems.
Received my withdrawal of £116 - 0.58p fee in less than 24hrs, not sure what all the bad reviews are about, I’ve had 0 problems with this site and now I know I can receive my withdrawal on a weekend in less than 24hrs I will continue to play this site in future.

Don’t believe all the bad reviews from people that didn’t win

Won £106 profit and received in less than 24hrs on a Sunday, 1st time user with 0 issues and great games to play

Would Recommend to others but just remember because I won something doesn’t mean everyone will, only play what can afford to lose and anything you win is a bonus

I’m really not sure why people are giving this site a bad review, but I’ve been winning quite well on here recently. I get the winnings in my bank within 24 hours. I don’t have anything bad to say about magic red

Totally honest review from a slot site veteran.....this site has honestly been the fairest slot sitei i have played in a long time had some big wins lost only what i've played.... obviously they are up but i
ts fair...and i love playing slots man...
top notch

Don't go near this site absolutely a rip off can not get my withdrawals from them. Customer service none existent. Chat useless. No o e answers calls.

Writing this on behalf of my boyfriend. He keeps getting an error that tells him "you have pending transactions and can't place bets" and the room locks for 1 hour. This happens on live roulette. Normally when there's a pattern on past results, for example if there's been 8 black numbers in a row etc. They know people will bet on red so this happens. It's clearly just one huge scam. He's tried talking to them several times about it but all they say is ask for live chat when it happens, which is pointless when you're using a strategy, and refuse to accept there is a issue. AVOID!!

Seems we all have the same story.

This is UNACCEPTABLE. I will be taking this complaint to wherever it needs to go. Open an account they take your money and are happy to see you lose. When you win it back and withdraw the money all of a sudden your account is closed. It’s stealing. And not okay.

If you want to close the account that’s fine but give me my winnings. I have email confirmations of withdrawals

I do not recommend this site to anyone I have won 900 pound withdraw it sent all the documents they wanted and now closed my account no emails go through it’s wrong they shouldn’t be able to do this.

Have been playing on this site for a few weeks and won hardly anything and thought I don’t think I will bother, amazed as last night I hit the jackpot and really couldn’t believe it as it was a few thousand and was shocked. Decided to review the company and was really worried when I read the reviews and had assigned myself to the fact I wouldn’t get my win. Put in the request for withdrawal last night and uploaded documents required and an email arrived requesting additional document and by this afternoon all the money was in my bank account. Perfect service and I am over the moon.
Thank you to Magic Red and whoever checks the documents and makes the transfer. Will defiantly recommend them as my experience has been 5 star

COMPLETE SCAM PLEASE BELIEVE THESE REVIEWS FOR YOUR OWN SAFETY.
I Joined yesterday won 500 GOT 499 was ment to be free withdrawals took 99p for transaction.
Decided to try with my winnings today very buggy site buggy slots nothing hitting very odd feel about the site felt very fixed. i decided to write to them via chat asking if I can talk about closing my account as they were ment to have good customer service waited 2.5 hours thought maybe I should give it 1 more try maybe it was a 1 off after putting basically what I'd won the day before back in all of a sudden mid spin was cut off from the account I had 40 odd pound in there in my balance she didn't confirm anything just instant locked out then asked what the problem was i asked for my balance to be put back into my account was told no i need to send my bank statements ect, these sites are using these document requests to scam people . Was told she had to close it for safety which was aload of rubbish there fabricating the reasons of safety to not pay out or get rid of big winners. I had requested the close of the account due to poor site performance and waiting to long for customer service. Then finally after putting her straight on the issue I think she realised she'd messed up told me to wait 1 minute while she views what options are available boom disappeared with my money no way of contacting with all my money . ABSOLOUTE SCAMMERS I WILL BE FOLLOWING THIS THROUGH. YOU WONT KEEP GETTING AWAY WITH THIS. I have the screenshot of the chat also.

After writing this I would like to add after being snakey scammers decided to send me an email saying they take safety seriously they advise to self exclude for 6 months to 5 years across all my accounts in their network. Please report any issues with the gc let's stop these scammers ripping people of with false statements

This company is a complete scam and please don’t believe any of the positive reviews written as I’m sure they are done by the company and not genuine customers!

I was e-mailed with a bet £10 get a free £10 bet offer. I decided to take up the offer and placed a bet. I did not receive the free bet so I contacted the company on live chat. I was told I wasn’t entitled to a free bet and had not been e-mailed by the company to offer me a free bet. So I sent a screenshot of the e-mail and then I was awarded the free bet.

I placed the bet and once it settled I wanted to withdraw my money. I actioned the cash out on the 25th and was told it could take up to 48hrs!!! I received an e-mail on the 27th saying I need to upload documents in order for the money to be sent to my account. I sent driving license, passport, bank statements showing IBAN as requested and the transaction amount leaving my account to go to magic red. I asked if the process could be speeded up and the next thing I knew my account access was restricted as they conveniently decided I have a gambling problem!! 😂 which I would like to point out I don’t!! Still no money buy more e-mails to say I need to send documentations and now I can’t get into my account I can’t speak to them on line chat and it’s over 48 hours and I’m no closer to getting my money.!! An absolute joke and scam!!

PLEAEE PLEAEE AVOID THIS COMPANY THEY ARE A SCAM!!

UPDATE - ONE WEEK ON AND STILL
NO CLOSER TO GETTING MY
MONEY!! I HAVE A NEW BANK STATEMENT TO UPLOAD THAT APPARENTLY THEY NEED TO BE ABLE TO TRANSFER MY MONEY BUT I HAVE NO WAY OF SENDING THE DOCUMENT AS MY ACCOUNT IS RESTRICTED AND ALL E-MAILS BOUNCE BACK!

Waiting nearly 1 week for my withdrawal. Not even a high amount. Contacted customer services over 5 times through emails, each time there is an excuse, “we have high volume of withdrawals” or “ your case has been escalated”. Well I must say if it’s been escalated where are the funds? Their policy states they are fair and they process funds within 48 hours.

All these bad reviews are people who have opted for the bonus and not checked the terms... I didn't take the bonus, had a few wins and made a withdrawal request.. money was paid in literally an hour or less... bad reviews are not warranted