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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People highlight the excellent customer service, noting the staff's friendliness and helpfulness in resolving queries. Consumers appreciate the quick withdrawal times and the easy-to-use website layout. The promotions and offers are also well-received, with many costumers mentioning the value they provide. Consumers find the platform reliable and trustworthy. They also highlight the efficiency and speed of the service, particularly the fast payment processing. The positive user experience extends to both the website and the app, with reviewers praising the smooth and straightforward betting process. Overall, individuals express satisfaction with the level of care and attention they receive from the company.

Based on these reviews

Rated 4 out of 5 stars

It's an ok site. Can be difficult bonusing certain games, which is gambling of course. Just received free money, which is nice but ***I had to ask if there was anything on offer*** after spending a lo... See more

Rated 4 out of 5 stars

Really solid company, no limiting accounts so far after making a bit of profit, withdrawals are ridiculously quick. Only issue is for horse racing the prices take forever to come through and so can’t... See more

Rated 4 out of 5 stars
Invited

I think it was poor you promise me 50pound in free bets but 100 in account but a 10.00 football bet on.Still could not use my free bets so I took my 90 pound back and lost my free bets.So why advertis... See more

Rated 4 out of 5 stars

I actually really like this casino. Easy way for me to get in football and I love the megaways slot selections. Managed to win £1000 and withdrawal confirmed quickly during business hours anyway... See more

Company replied

Rated 5 out of 5 stars
Invited

Going online with 10Bet is by far one of the easiest añd straightforward sites I have used. The customer support on Live Chat was immediate, no waiting time or messages to say " you are number 27 i... See more

Rated 5 out of 5 stars
Invited

I think 10bet worth an extra mention I have to say using a new bookmaker made me a bit nervous you read and hear some horror stories by punters using new bookies but 10bet have been excellent no pro... See more

Rated 5 out of 5 stars

Asked Chat how to pre-authorize KYC. Dimitar was great. He let me know that though it wasn't required right away, I was free to do so via their chat or E-mail service. You can get the E-mail addr... See more

Rated 5 out of 5 stars

10bet UK really have the most efficient customer service I've witnessed in 25 years of gambling online. I'm happy to bet with10bet due to any queries being dealt with quickly and not waiting 24h... See more

Rated 5 out of 5 stars

I've had issues a couple of times when taking part in promos where I haven't been given the free bets, despite my knowing I'd spent the relevant amount. Dimitar identified the issue today , so I know... See more

Rated 5 out of 5 stars

I bet on the football a lot with 10 Bet They are extremely competitive with great promotions. I enquired about a promotion and even though I hadn't qualified for the bonus as I had bet on the same eve... See more

Rated 5 out of 5 stars

I was dealt with by 2 advisers both Alexandra and Dimitar who were both extremely help and prompt in dealing with my query. Out of all of the sites I’ve used 10bet is by far the best, especially when... See more

Rated 5 out of 5 stars

Their Live Chat is such a useful tool. Something went wrong triggering a free bet but George was absolutely superb and sorted it all out. 5*!

Rated 5 out of 5 stars

Betting companies get a bad rep. I want to applaud 10bet, they have good offers, great website layout and good controls. When I had an issue I dealt with a rep called Ivo and he was personable, profes... See more

Rated 5 out of 5 stars

Really positive experience here. Bonuses and payouts frequent enough to not raise an eyebrow, nice lay out and good selection of games. Best part was that my PayPal withdrawal was instant!! Will be re... See more

Rated 5 out of 5 stars
Invited

Easy to use website, fair promotions to keep you interested. Customer services also prompt in any queries too. Only downside is the website can be a little slow at times.

Rated 5 out of 5 stars

Excellent customer service, specially from Dimitar, happy overall with good odds and fast withdrawal. Just as a feedback and note that the app could improve with the speed to login,etc as it takes alo... See more

Rated 5 out of 5 stars

Started using a 10bet account I checked something with their customer service they was excellent Using the site is very easy to use and I think I have definitely made the right choice with this boo... See more

Rated 5 out of 5 stars
Invited

Always a bit dubious about using new online casinos but this one isn't bad! Had my withdrawal on less than an hour. Would recommend 👌

Rated 5 out of 5 stars
Invited

Super fast withdrawal even won £1500 trouble is won't seem to let me deposit any money.

Rated 5 out of 5 stars
Invited

Fast withdrawal time, plenty of games no messing around with anything really, you withdraw and it’s there within the hour 👌🏻👌🏻👌🏻👌🏻

Rated 5 out of 5 stars

Customer service is great and they are more generous with the free bets instead of bet builders and acca’s than most I have tried

Rated 5 out of 5 stars
Invited

Great site only thing is I like to do 5p lucky 15 and you only do 10p other then that great site

Rated 5 out of 5 stars
Invited

I have a wonderful experience with 10bet and i’m a regular player. Their customer service is top notch, very friendly in helping with my queries. Quick withdrawals. And also would like to give a shout... See more

Company replied

Rated 5 out of 5 stars
Invited

I have no issues or complaints to make about the site whatsoever. From the games to the customer service to the withdrawal time frames, everything is great. Verification is speedy and therefore preven... See more

Rated 5 out of 5 stars

I recently signed up to 10Bet this week to play in the live casino and I must say that the customer service and payment processing times have been brilliant. Withdrawals have been more or less in... See more

Company replied

Rated 5 out of 5 stars
Invited

Why did you send me an email saying "a free bet was recently credited to your account for participating in one of our amazing promotions" while nothing has actually been credited!? --- wow! 10bet a... See more

Rated 4 out of 5 stars

Great betting site. Good customer service and some really good promotions ie bet 200 during the week and get a 50 free bet. The only downside is the App itself, it's a nightmare and so so so slow alwa... See more

Rated 5 out of 5 stars

I had an issue with the wheel not popping up, contacted customer service which was really easy. Sebastian sorted the problem within a couple of minutes. I always appreciate a casino with great custome... See more

Rated 3 out of 5 stars

Very good as betting sites go. The site is nicely designed, odds are slightly better than average and they have some excellent promotions. Like most, they will ban you from promotions and possib... See more

Rated 5 out of 5 stars

Dimitar was a quality customer service agent. I was curious as to why I’d never been offered any sort of bonus or free spin or anything and so I asked why as most other apps do that. I said I’ve spen... See more

Rated 5 out of 5 stars

Really helpful support team, Very clear with information, great response time, very fair with free bet offers even when me as a customer made a mistake

Rated 5 out of 5 stars

That was ridiculous.. i deposited 1000, i won 288 and withdraw it about half hour ago and it is already in my account, thank you who ever done it , this is 1 of the most legit quickest pay out betting... See more

Rated 5 out of 5 stars

I apparently made a mistake during my registration which resulted with me not getting the bonus I was expecting. I went on the live chat and spoke to a real human called Dimitar who was extremely hel... See more

Rated 4 out of 5 stars

Most bookmakers are very similar in what they offer, both on Sportsbook and the casino. What sets the better ones apart is things like quick payouts, easy account set up, no hassle with over compl... See more

Rated 5 out of 5 stars
Invited

Great game selection good returns on bets best site by far

Rated 4 out of 5 stars
Invited

You know what not bad only had 1 win (worthy of withdrawal) it was immediate like 5 minutes so on that bases really relaiable, not complicated at all yet to experience a further successful run but tim... See more

Rated 5 out of 5 stars

I use the 10 Bet promotions a lot They are a fantastic bonus The staff (today it was Chris) are always extremely helpful in clarifying and queries that I have. They really are brilliant!

Rated 5 out of 5 stars

Very well laid out site customer service is on point highly recommended to all great site and features lots of games sports what more could you want

Rated 5 out of 5 stars

The people on this site are always friendly always make you feel like they really value your custom and nothing you ask is ever too much they do all they can to make your life easier! Special ment... See more

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Company details

  1. Online Casino or Bookmaker
  2. Betting Agency
  3. Bookmaker
  4. Casino
  5. Gambling Service
  6. Online Sports Betting Vendor

Written by the company

With 20+ years of experience and a constant drive for excellence, we deliver a 10/10 betting experience built on trust, quality and innovation. Play more than 2,000 casino games from the world's top studios, and enjoy great promotions and fast payouts. Into sport betting? Enjoy excellent odds and loads of markets on a variety of sports. Need a hand? Our support team is quick, helpful and focused on sorting things out. 10bet. For the bettor.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Rated 1 out of 5 stars

Took 2 days to verify me just so i…

Took 2 days to verify me just so i could play my deposit in casino
Near impossible to hit the bonus rounds
Sisters of Oz
Big bass return to the races
Big bonanza 1000
Sweet bonanza Xmas
And more. Hundreds of spins no bonus round

Absolutely boring dead spins across all games I played

Almost 4000 spins and nothing
Seems dodgy to me

Also doesn't appear to be any loyalty free spins or promotions for casino.
Might as well set fire to my money than keep putting it on here

October 13, 2025
Unprompted review
Rated 1 out of 5 stars

I have just had very horrible…

I have just had very horrible experience with them . I have registered 3 months ago and spent 1600 on this site. Won and lost .
Re deposited £450 two days ago and won £5400.
Surprise surprise my account got suspended . Numerous emails and then suddenly just 1600 refunded and voided rest saying terms and conditions 20/21. No details given .
If you are happy to re deposit and win small , loose more that’s ok but any big win they will take your money . I am about to go to gambling commission and IbAS as I won’t let it go easily .
Me and my 20k insta fans will be leaving plenty of reviews .

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

Fraud Kept my £2,600 Fraud Fraud Fraud

Fraud Fraud Fraud Fraud Fraud Fraud (they tried taking this review off by saying im fake i can put up pic of emails between us)
I love to swear but they dont put review up xxxxxx
1st time ever ive had my winnings forfeited £2,600 I played roulette I put £2,500 in account no bonus just cash took it to 5,100 in 1 day tried withdrawing it
They blocked account winthin mins didn't let me log in and so I couldn't message only email
Sent all information were money came from and my id and statement they did a face call with me to verify me
After that they transferred my deposit £2,500 I got a email say they have forfeit my winnings no explanation
I only play roulette how can u cheat on roulette and they should have not let me bet ot cancelled it b4 win. it is already hard to win some money and this company took my winnings £2,600
if I had lost they would have never blocked me cheat xxxxxxxxxxx

Sent 10 emails no reply will keep you updated with this Fraud company
Final replied told me to complain to IBAS so I have been 5 day complaining to IBAS they are checking it

September 21, 2025
Unprompted review

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