I've been playing here for a while.

I've had several smaller withdrawals made successfully. In total I've withdrawn around £1.6k without hitch.

But was surprised when I was suddenly asked for more documentation and proof that I have the debit card when making a larger £4k withdrawal - despite using said card, unchallanged, depositing around £4k over the last 12 months.

Instead of making the process easy I'm left in limbo awaiting an email that should come in 24hours (like how can it take that long to look at a photo) and I have to wait to see if they reject the photo and with the weekend coming up, and going by other peoples reviews, it's unlikely I'll see this money any time soon.

Wish there was a way to speed up the process.