Very disappointed to have to leave a 1…
Very disappointed to have to leave a 1 star having previously left a deserved 5 star review. In total I placed £240 worth of £5 and £10 bets over a few weeks with no problems whatsoever making a loss of £60.
Then to my surprise my account has been restricted and the maximum bet is around £2. I contacted customer support to be told their sports provider calls the shots and nothing they can do.
MGM are a bizarre company to bet with and they should have at least informed me that my £5 and £10 bets were too much for them to handle.
Reply from BetMGM UK
Hello Anthony,
Thank you for taking the time to share your updated experience.
It's understandable that you're frustrated with the changes to your betting limits and the impact this has had.
Decisions on stake limits are part of our standard business risk policies and are subject to regular review.
We always aim to provide a transparent and enjoyable betting environment.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
