I opened an account on 08/07/2025, deposited £41 and won £1,300 playing slots. The next day my account was closed and my winnings were confiscated with an allegation of “bad faith.” They later refunded my £41 deposit but still refuse to pay the £1,300.
Key issues: • Operator refused to provide their ADR details in live chat (they disconnected when asked). • I have submitted multiple ID documents to correct a DOB typo and received no meaningful response. • I have screenshots of the chat disconnection, the refund, and the operator’s emails. • I have reported the matter to MGA, eCOGRA (ADR) and the UK Gambling Commission.
This is not a small admin issue — refunding the deposit but withholding the winnings looks inconsistent and unfair. If you’ve had similar issues, consider filing complaints with eCOGRA and UKGC. I’ll update this review with the outcome.
This casino rents the lowest RTP versions of legal games from Pragmatic and NetEnd and offers them to us. While slot games typically run at 96.6 RTP, this casino operates at 94. This means to millions of dead spins and thousands of empty bonuses…..In slot maths , even 0.1% translates to hundreds of thousands more empty spins. Even jackpot slots operate at 93 RTP, but for By Casino to rent games at 94% and offer them to us is completely legal theft. And the UKGC condones these casinos renting games this way. I will sue this casino, and you should too. They are deceiving and scamming us. My advice is to check the games of any casino. If their RTP is below 96.6, stay away and file a lawsuit. They've been scamming us for years. But you NOT responding about RTP ?? Why you not renting high and original rtp slot?? Coz you guys robbering us . I’ve seen book of dead game rtp only 94 in ur website its ridiculous.. even jackpot games are rtp 93 We are try to catch fish like empty pool every day .. ones a again you guys digital robber
August 15, 2025
Unprompted review
Reply from Virgin Bet
Hey Alex, We're sorry you've had an unlucky experience on Virgin Bet and understand how disheartening this can be.
The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone.
This license is provided by the Gambling Commission, which regulates all online gambling activity, in conjunction with the Government of Gibraltar and Gibraltar Gambling Commissioner. All games are frequently tested to ensure they operate within the expected bounds of performance.
When you make a wager on any game, an electronic request is sent to the random number generator for a completely random combination. The generator receives no info on how much you're betting, how much you've wagered before or whether you ever have. It's a completely unique and random combination generated within a matter of milliseconds.
Upon receipt of this, our game servers work out whether it should be a win or not and will credit any winnings. Due to this process, each and every wager is completely unique, ensuring maximum fairness across the board. It's purely down to luck and chance as to how often and when you receive these winning combinations.
I've been playing slot games since 2017. The games used to have really good payouts. Twin Spin. Zeus 3. Immortal Romance and the max bets for these games were 150£, 60£, 60£. I returned to the games after a few years and was shocked by what I saw. The max bet is 5£ for any game and some have a max bet of 80 pence. I think the UK casino laws wanted it to be like this or the casinos... and there is no automatic fast spin. The game doesn't stop when you touch the screen. They've changed everything a lot and I think these changes are seriously affecting the payouts of the games. I've been playing in this casino for a few days and I haven't won any, maybe 20£ or 30£ but I've deposited a lot more. I know a few casinos and they are really reliable. They are not under the UKGC, but their payouts are solid. I think I won't be playing in UK casinos anymore because slot games really don't pay out as much as they used to, or even not at all. By the way, I asked chatgpt what the maximum payout is for Pragmatic games. Here's the result: It pays out once after 1.700 million spins, and after 540 or 550 bonuses, it pays out close to 1000x.Only ones -:)) good luck for gambling
July 25, 2025
Unprompted review
Reply from Slots Temple
Hi Alex,
As we are sure you can appreciate, bad luck (just like good luck) can of course happen when playing a game of chance over a small sample size of spins (as theoretical RTPs are calculated over multiple *millions* of spins), and this is simply the nature of gambling.
An understanding of slots variance is vital for further context on why players experience natural swings in results caused by short-term good or bad luck. A detailed guide on this subject is available to Slots Temple players (slotstemple.com/slots-volatility-guide/), and we also display the volatility rating of every game on our website, so players can make an informed choice.
Clearly no casino or player has any control over pure luck (as the reality is that every spin is independent and unpredictable, with no patterns or manipulation involved), but Slots Temple always give players the best possible chance by selecting the highest RTP on all of our games. For example, if a game has a variable RTP (i.e. the game studio makes different versions of the same game with different RTPs) then we always pick the highest RTP available - unlike many other casinos that only offer lower RTP versions of the same games. Therefore players will always find the highest RTP for each game at Slots Temple.
A great example of our highest RTP guarantee in action is Starburst, which we recently launched. Most casinos only have 94.05% to 96.10% versions of this same game, whereas Slots Temple have 98.05%! This is the absolute highest RTP version available anywhere for Starburst, and it's a similar story for all of our other games!
Please also rest assured that Slots Temple is a UK-based, UK Gambling Commission licensed operator, so all of our games are independently tested to ensure that they are fair. Likewise every single real money game studio on our UK website has a UK Gambling Commission license - ensuring the gold standard in fairness and regulation.
As a responsible operator, we believe that gambling of any kind should be considered a fun leisurely activity. If this is no longer the case for you due to not receiving the desired outcome in games, then please note that Gamstop offer a free service which allows users to restrict their online activities with all gambling companies licensed in Great Britain: https://www.gamstop.co.uk/register
I’m recently joined this casin normally I do play whit quite huge money I was lucky I do smal amount deposit than hit 590£ so I do verified my account also have a passed 60 hours which is they says 24 hours processing still didn’t get my winnings when I’m asking my fund they says payment team will review ur payment than u get notification Totally scam casino how hard to review player documents 😊😊😊from by team ?? other casinos cash out takes only a minute. I’m gonna report gambling commission uk to this casino How serious casino 😊😊 Update I recently received my winnings 590£ 22.7.2025 My opinion casino paying out but takes time fortunately also stressful
ridiculous casino I lost 250£ in two days with 70 pence in slot games when I'm asking for bonus credits they told me I had to wait 24 hours they would forward it to another department and they said they could give me a bonus. . it's a ridiculous casino. and slot games are seriously rigged especially pragmatic free spins are a dream to catch even seeing two scatters is a dream.also there is no auto spin no fast spins the game doesn't stop when you touch the screen. and they say the games are not rigged but the game is definitely rigged. european casinos are much better the games of uk licensed casinos are definitely rigged they are just ripping us off. these uk casinos put a lot of commission on each game when renting the games, in other words they are official thieves
January 19, 2025
Unprompted review
Reply from Hollywoodbets UK
Dear Alex,
Thank you for your review. However, it seems your feedback is directed at "Com" and is not related to Hollywoodbets. Could you kindly provide more information or clarify your comments so we can better understand and assist you?
If this matter pertains to another company, we recommend reaching out to them directly for assistance. Should you have any concerns or feedback specifically about Hollywoodbets, we’d be happy to help.
I play gamble more than 5 years I just joined today and make it 200£ while playing games my account get suspended. Went to live chat they asked bank statements nd Id send it them over live chat that's all after that no response hour than I do self excluded they are definitely robber I'm gonna request full refund from.my bank.. how they license from gambling commission uk really do interesting..legal robbers is ever where
Warned dont look positive feedbacks casino slots are dead spin when I'm asking what is casino commission from every single games they won't answer coz they works hight commission for example if u deposit 100£ automatically 50£ goes casino 6percent goes games provider other 44percent goes players so if u lucky can win 44£ casino works like that if there no rigged games also live support don't give you this information,this casino totally scam in two days I do deposit 800£ didn't get any win even 10x so dint waste ur hard earned money better play which casino work small amount commission. I WILL REPORT THIS CASINO TO GAMBLING COMMISSION UK
December 28, 2024
Unprompted review
Reply from Space Casino
Hi Alex, Thank you for your review.
As a UK-licensed gambling operator, We'd like to gently mention that an independent, Gambling Commission-approved test house thoroughly tests all of our RNG-based games. This is done to ensure they meet the Remote Gambling and Software Technical Standards, and that they operate fairly, in line with their published Return To Player (RTP). You can find the RTP listed in the game rules.
To better assist you, we’ve requested additional details to understand your situation more clearly. In the meantime, please don’t hesitate to reach out to us directly at support@spacecasino.co.uk or through live chat on our website. Our team is here to help and will gladly work with you to resolve any issues you may have.
Kind regards, Space Casino Customer Experience Team
I play like a year here before was good but now a days very bad games are rigged easily can see bonus or scatter skipped or glitches many times seen that better don’t play here anymore also they don’t give you bonus against to loses they only stolen ur money must close down from gambling commission uk but I will repost it them
December 13, 2024
Unprompted review
Reply from Casumo
Dear Alex,
Thank you for sharing your feedback.
We are truly sorry to hear about your recent experience with us. We strive to provide a fair and enjoyable gaming environment, and we take all concerns regarding glitches or gameplay seriously.
Please note that games offered on our site are tested to ensure they meet industry standards for fairness. If you believe there has been an issue with the game or your experience, we encourage you to reach out to our support team so we can investigate further.
We understand your frustration and value your feedback as it helps us improve our services. If you have any additional concerns, please don't hesitate to get in touch with us via live chat or email at hey@casumo.com
I'm whit this s....t casino for while also i play slot games like 5 year. But never seen kind of casino whit rigged games even hit fs or bonus doesn't pay nothing they probably reset the server every 5 mins that's why slots are nothing pay out . I can't believe how they get ukgc license RECOMMENDED DONT PLAY HERE
I joined this site few days ago also i love to play pragmatic games and few more provider games but seem slots are rigged doesn't pay out maybe i do 1000s spin whit different pragmatic games so i lost it 450£ since few days .probably gambling commission uk don't check it properly which is under ukgc license. Seems all casinos which is under ukcg star to Rob uk players after pandemic.. so better stop.play gambling my opinion
May 3, 2024
Unprompted review
Reply from Betfred
Good afternoon, Alex,
Thank you for leaving us a Trustpilot review.
We are sorry to hear that you are having doubts regarding the integrity of our site.
Betfred prides itself on providing its customers with the fairest payouts possible. Our software is checked and tested on a regular basis to produce a gaming payout percentage. These percentages are calculated for card games, slot machine games, table games and video poker games and are authenticated by a third party.
We would like to assure you that all our gaming software meets very stringent regulations and our software is subject to very rigorous external and internal auditing.
We hope that upon reflection of these facts you will continue to enjoy using Betfred gaming products and be reassured that everything is 100% fair.
Kind regards Scott Betfred Customer Experience Team
One of them non ukgc shtty casino. Games are very low rtp don't pay nothing probably rigged slots..basically scam casino slots are scammed impossible to win also Live support team won't give u any bonus against to losing cash deposit they keep says system not allowed..even if player losing 1k in a day ..I will report them to gambling commission eu and uk.. probably they worked small room.from.somewhere in Nigeria.. plz don't play here
February 12, 2024
Unprompted review
Reply from Betti1
We understand your frustration. However, we can assure you that we take fairness and transparency seriously. Our games are independently tested and certified, and we adhere to industry standards. If there’s an unresolved matter, our support team is always available to help. Please feel free to reach out to us at support@betti1.com so we can assist you further.
Casino seems good but slots are not paying probably rigged games or manipulates from by casino... I lost os 3k£ in a two weeks whit out any win on slots Most of pps write good feedback they're probably after few quid My opinion stay away from non ukgc casinos
February 11, 2024
Unprompted review
Reply from Mystake
Hi, We are sorry to hear you had no luck while playing with us. Sincerely, all games have the highest possible RTP settings. This can actually be verified within the game. I suggest contacting the game providers if you're feeling uneasy about the RTP offered. This is handled by them & they can safely assure you the same & that our settings are indeed lining up with what we offer. Results are generated by the provider & are independent of mystake.com If you have any further questions, feel free to contact us at support@mystake.email
Big issue they don’t accept uk driven license also don’t accepting my nationality passport asked refund to all my deposit they don’t do as well.. seem casino not legit don’t do deposit before verification all done Seems casino scam I’ll report to ukgc Don’t deposit guys Update …end of the day manager or someone name is Alicia has been full verified my account but it was stressful takes 4 days and lots of emails.. THANKS ALICA
Casino was very good about whitdraw they're paying out automatically wd. But like a 5 or 6 months doesn't payout any players from uk .just notice all gamblers from uk
