I signed up for magicred shortly after…
I signed up for magicred shortly after they appeared on IGaming Ontario.
I made a withdrawal on June 2nd that is still pending and today is June 24th.
I've contacted live support on numerous occasions and only when I threatened to go to the Igaming board, did I receive an apology via email but with no update on my withdrawal.
This tactic feels similar to EU casinos from the past where they want you to reverse your winnings. I'm not saying that's the case, however, other sites process my withdrawal within minutes so don't waste your time.
Edit: It's now July 11th with my withdrawal still pending. I've yet to receive an update unless I reach out asking, and I keep being told that they appreciate my patience and they'll let me know when an update is available.
I've resorted to filing an official dispute to Igaming Ontario.
Reply from MagicRed Casino
Dear Cam,
Thank you for sharing your feedback. We take all comments seriously and are committed to ensuring a fair and enjoyable experience for all our players.
We would like to assure you that our casino operates under the strict regulations of iGaming Ontario and the UK Gambling Commission (UKGC). All our games are subject to rigorous testing and certification by independent bodies, including GLI (Gaming Laboratories International). These tests ensure that the outcomes are entirely random and that the highest standards of fairness are upheld.
Once a withdrawal is approved, the cashout process is usually instant and could take up to 6 days (depending on the payment method used). However, I see that the dates you mentioned are much longer than that and we will be looking into that for you.
Any cashout that you are entitled to, you will receive.
We also want to emphasize the importance of responsible gaming. Gambling should always be seen as a form of entertainment, and it carries inherent risks. We encourage all players to gamble responsibly and to be aware that the outcomes are based purely on luck.
If you have any further concerns or require more information, please don't hesitate to contact our customer support team. We are here to help.
Best regards,
James Butcher
MagicRed Customer Service Team
