Kyle Oneil

Thank you for the interesting review, Kyle!

You do know that we're only the host of the games, right? They're provided by independent game providers. The exact same live roulette table you played on is available across all the casinos you mentioned. Aame dealer, same game, same results.

Now, about your "unfair" claim, you're right in one sense: gambling isn't fair. The odds are never on your side, that's how it works everywhere, not just here.

What's a bit ironic, though, is that the games were actually being quite fair in your case. You had some great hits on Pirate Pays with your £0.80 stakes, playing your balance up from £40 to £607.03. That's quite a tidy profit, wouldn't you say? And considering your total deposits were £125, that's a nice overall return.

You decided to pay it all away on roulette. I am afraid that's on you, not us being unfair.

Might be a good time to take a proper break and rethink how you're playing, before blaming the wheel for turning the wrong way.
Kind regards, Ebba!

Hi, Kyle.

Thanks for taking time to stop by and leave a review.

It's disappointing to read you've not had the best experience when contacting our team about your TV. It would be great to help turn things around and discuss what's happened further.

Please give us a call on 150 from an EE mobile, or 07953 966 150 from any other phone and you'll be able to speak with one of our guides for help.

For other ways to contact us, please visit our website: https://ee.co.uk/contact-ee

Thanks – Dan

Hi Kyle.

Thanks for your review. We're sorry to hear that your experience left you feeling this way.

We do take complaints seriously and follow a strict process to ensure your issue is handled properly from start to finish. If you've raised a complaint, we'll work hard to find a resolution for this, and in a case where you remain unhappy, the next step would be referring it for independent review with the Ombudsman. Details of the process can be found on our code of practice, here > https://ee.co.uk/regulatory

If you need help with anything else, please don't hesitate to get in touch with one of our guides who'll always aim to make sure you get the right support and info regarding an issue you may have: https://ee.co.uk/contact-ee 

Thanks – SM

Hi Kyle,

Thanks for taking time to stop by and leave a review.

It's disappointing to read you've not had the best experience regarding your new damaged TV. It would be great to help turn things around and discuss what's happened further.

Please give us a call on 150 from an EE mobile, or 07953 966 150 from any other phone and you'll be able to speak with one of our guides for help.

For other ways to contact us, please visit our website: https://ee.co.uk/contact-ee

Thanks – Georgia

Hi Kyle,

Thank you for your review. The 5 star reviews come from people's subjective experiences, same as yours will. Sadly for your review, it would seem to be negative, but whilst always a shame to see, that's gambling. The review tells us the figures you are presenting. Nothing more, nothing less.

We can also see that of your, (at time of writing this), 5 reviews - 4 are negative, and 3 are for casino sites and all 3 are negative. This would suggest that now might be a good time to have some self-reflection to see if this is an activity you are currently enjoying.

If not, we would recommend using the tools within your account to take a break and or Google other services such as Gamstop or Gamcare, that can help direct you along keeping this activity what it should be; a fun, leisurely way to enjoy a bit of free time.

Our Customer Support team remain on hand should you wish to discuss with them further.

Have a lovely day,

The Casushi Team.

Hi Kyle,

After another look on your account, we can confirm that this was possible due to a restriction available on your account. This restriction was removed yesterday after you contacted our live chat.

We have also sent you a follow-up Email to further explain why the restriction was applied, and to confirm with you that it has been removed and what is required from your end to be able to play without any issues.

As always, if you find any further issues or require clarifications, please do not hesitate to let us know via Email or Live chat, and we'll be more than happy to check and assist you further.

Best regards,
Team Megariches

Hello Kyle,

I'm really sorry to hear about your negative experience and we are doing what we can to resolve this for you.

I can see you have an active customer service case and our agent will continue to work with you on the issue.

In case you haven't received our emails, we kindly request that you check your spam and junk folders.

Thank you for your continued patience.

Kind Regards,

Dan
The ParcelCompare Team

Hi Kyle,

We understand that it can be upsetting when you do not receive the outcome you were hoping for, however, when playing with us, it is important to keep in mind that it comes down to luck.

We are working with the biggest and most respected game providers in the world, we have no possibility to interfere with the content that is being delivered to us by such game providers. Your luck is determined by mathematical equations, the moment you spin the reels, what symbols appear next will be down to the random number generator.

We go to great lengths to ensure fair play and all game outcomes are generated by the Random Number Generator software (RNG) and passed external compliance testing of iTech Labs. The testing is performed against a standard, recognized by highly regulated remote gambling jurisdictions around the world.

Ultimately, the purpose of the casino is the fun of playing with us. On top of that, you get the excitement of possible winnings on your bets, however, it should never be treated as a certainty.

Thanks for understanding,

The SpinGenie Team