Linley & Simpson Reviews 3,732

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professionalism. Many reviewers specifically mention individual staff members by name, highlighting their exceptional service and dedication to resolving issues promptly and efficiently. People appreciate the team's friendly and approachable manner, which makes the entire process smoother and less stressful. Consumers also express satisfaction with the overall service provided, noting its efficiency and clarity. The company's ability to manage properties effectively and maintain open communication is a recurring theme. Furthermore, reviewers appreciate the locations of the properties managed by the company. While opinions on contact methods vary, the positive feedback on staff, service, and value for money suggests a strong overall customer experience.

Based on these reviews

Rated 5 out of 5 stars

Our maintenance issues have been dealt with promptly and efficiently. We have been kept up-to-date both by emails and photographic attachments of the completed works. Many thanks to Sophie Davies for... See more

Company replied

Rated 5 out of 5 stars

They are good with maintenance. But most importantly, it was Jordan's presence, his empathetic nature and his overall support tilted the balance. He realised that we are in a very precarious situation... See more

Rated 5 out of 5 stars

Sophie Davis went the extra mile for me . Checked up on my query re the failed carbon monoxide monitor Then offered me a perfect lower priced solution which I wasn't expecting. She read my email co... See more

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Rated 5 out of 5 stars

Fantastic service from Stacey Hardy at Linley & Simpson, thank you for sorting out the trades people I needed. Paul the plumber and his son came to my flat to sort out a few problems, and they w... See more

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Rated 5 out of 5 stars

We had some issue with our taps in our bathroom, Paul and Jay came to see what the issue was and sorted them within 10 minutes 10/10 service! Also 10/10 service for Stacey for the speedy and efficient... See more

Rated 5 out of 5 stars

Listed our central Leeds flat for sale with Andy Bonner of Linley and Simpson. He stood out from amongst the five agents we considered and interviewed. It was a good choice. He proved to be personable... See more

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Rated 5 out of 5 stars

All the staff we dealt with at Linley & Simpson were knowledgeable and helpful. A sale price higher than that suggested by other firms was achieved. Once the deal was agreed, Cal liaised with not j... See more

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Rated 5 out of 5 stars

Lovely experience meeting Suki this morning, who is super smiley and friendly. She made the effort to show every single detail of the lovely apartment & couldn't be happier with it. Great experience... See more

Rated 5 out of 5 stars

Fantastic efficient service provided by Keyleigh Hardy! Asset to the company. My washing machine broke down on Monday afternoon and it was fitted and working again by Wednesday morning. I sent some ph... See more

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Rated 5 out of 5 stars

When the agents I had been using closed down, I was initially sceptical about working with a much larger organisation. Kelly, Jordan and latterly Laura have gone above and beyond to assuage my fears.... See more

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Rated 5 out of 5 stars

I had a query about whether a form I had submnuued was satifactory as I had not had any feedback. I spoke with Liam Lewer who was most helpful and I sent him a copy of the form. He responded within... See more

Rated 5 out of 5 stars

Grace, was absolutely fantastic from the first moment I spoke with her. She called me back when she promised she would and if she was unable to do so she gave me a courtesy call explaining why and pro... See more

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Rated 5 out of 5 stars

Ella & Hattie have been absolutely fantastic with our onboarding process for our new house rental. Very quick to reply and always happy to help. We look forward to moving in soon!

Rated 5 out of 5 stars

Kate and Grace in the office supporting me have been responsive and engaging throughout which helped a lot with the process, especially when we had two incidents when others had completed application... See more

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Rated 5 out of 5 stars

Everything was straightforward about this move, for which I'm so grateful. Seb, Kelly, Tamsyn and Liam were all really friendly and helpful, covering the whole process from finding a place to eventual... See more

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Rated 5 out of 5 stars

I called and was able to make a booking to view a property that same day, the person who I spoke to on the phone was very helpful and efficient, we were shown around by Sebino who was incredibly fri... See more

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Rated 5 out of 5 stars

I contacted Mia at Linley and Simpson about a matter with my boiler, all within 1 hour off contacting Mia I had an engineer call to my house and the matter was resolved. Very efficient x

Rated 5 out of 5 stars

Lucy I can’t thank Lucy enough for her incredible work as our Lettings Consultant! From the moment we started working with her, she made the entire process feel so personal and effortless. Lucy wa... See more

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Rated 5 out of 5 stars

well i went to view, a house for this company, as they were recomended. And on the day of viewing, met with a lovley lady, called" SUKI" lovely, smile, very friendly, and very attractive too,wanted so... See more

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Rated 5 out of 5 stars

Ella, Hattie and the whole team have been a huge help in securing a property for us fast after finding out we’re being evicted from our current property. They’ve been efficient and answered all our qu... See more

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Rated 5 out of 5 stars

The sale was complicated with many hiccups along the way however this was made smoother by the help of Linley & Simpson, particularly Kieran Smith. Kieran was highly attentive and always extremely p... See more

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Rated 5 out of 5 stars

Andy Bonner helped me when I was looking for a flat in Leeds city centre. He was always approachable, quick to respond, and really knew his stuff. I very much appreciated his support.

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Rated 5 out of 5 stars

I have dealt with Lindley Simpson now for over 6 years . All the staff have been very helpful and knowledgeable of the letting market all of these years. I would sincerely recommend them to anyone... See more

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Rated 5 out of 5 stars

April Hepworth thank you for helping to resolve my washing machine issue. Machine is drying now. Apologies for late response is because I was testing to make sure the machine is good now. It was par... See more

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Rated 5 out of 5 stars

We dealt with Cal in Linley & Simpson as buyers and we had a really good experience, we were constantly kept up to date on progress and Cal was extremely helpful in following up with relevant parties... See more

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Rated 5 out of 5 stars

The agent called prior to the appointment and arrived early to meet me as I was early myself. He was very polite and straightforward making sure I had all the information I required with regards to le... See more

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Rated 5 out of 5 stars

I had a great experience with Ella in Linley & Simpson. They managed the rental of my property in a very professional and efficient way. Communication was always clear, and they kept me updated thro... See more

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Rated 5 out of 5 stars

our agent Manuel Davies was very professional ln the manner he conducted the viewing with us.he answered all our questions in a way we believed to be honest and sincere.Would not hesitate to use them... See more

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Rated 5 out of 5 stars

I’ve been thoroughly impressed with Grace’s professionalism and communication throughout the entire process. She kept me updated at every step and made renting out my property effortless. Thank you, G... See more

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Rated 5 out of 5 stars

Our experience of Linley and Simson has been totally positive from managing the tenancy for 10years+ then finding a buyer and managing the sale through to completion. Kept us fully informed at all ti... See more

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Rated 5 out of 5 stars

We sold our house through Linley & Simpson York and had a great experience, right from the valuation through to completion of the sale. The staff were friendly and attentive, the photos were fantastic... See more

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Rated 5 out of 5 stars

Reported my blocked toilet issue to Amelia Hannam and she responded and acted quick! Within the following hour I had a contractor coming around and solved it. Great service!

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Rated 5 out of 5 stars

Mia Barker helped the tenants and me to source a new sofa to replace an old one efficiently and effectively, liaising quickly with both parties.

Rated 5 out of 5 stars

I had interaction with Amelia Hannam. She provided continuous feedback and made sure my issue was resolved. Keep up the good work.

Company replied

Rated 5 out of 5 stars

Hattie was great, she was so helpful and was quick to answer all my questions about the referencing process! She made the whole process a lot less stressful which I really appreciated 🥰

Rated 5 out of 5 stars

We recently bought a house through Linley and Simpson. There were challenges along the way (as expected!) but Libby and the team were always so helpful and kept us up to date with everything. Libby wo... See more

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Rated 5 out of 5 stars

Linley & Simpson have been my managing agent for over 12 years and continue to provide me with an excellent end-to-end service. My apartment has been fully tenanted over the entire period. I would l... See more

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Rated 5 out of 5 stars

I really like the way they handled us during our quest for an apartment. During the viewing too we like the property, very neat and maintained. Cheers guys.

Rated 5 out of 5 stars

Suki was friendly and very knowledgeable about the property. Showed us around and gave details about the house etc. Would highly recommend

Rated 5 out of 5 stars

Very helpful and attentive service from Georgia and Lucy, new tenant in and all seems well. Thank you

Rated 5 out of 5 stars

Thank you Linley & Simpson for good job, solved problem at the apartment very quickly.

Rated 5 out of 5 stars

I have just been accepted by the agency to rent a lovely studio flat. Tre did my viewing, he was really friendly and professional and after the viewing he sent emails and information promptly.... See more

Rated 5 out of 5 stars

Andy Bonner at Linley & Simpson – Leeds City Centre recently sold a flat in Leeds city centre that my brother and I had been letting ourselves for the past seven years. From our initial mee... See more

Rated 5 out of 5 stars

Ella Hudson has been very helpful in getting a tenant into our property. She communicates effectively and is clear on situations. Thank you Ella!

Rated 5 out of 5 stars

I recently purchased a property listed by Linley and Simpson in Leeds. Andy was super helpful and very friendly from start to finish. He seemed much more knowledgeable about the properties I viewed th... See more

Rated 5 out of 5 stars

I am not a big fan to write a review but this time I made an exception. We had an issue with a smoke detector in our tenancy flat. Daniel Darbyshire helped us to fix the issue very quickly and promptl... See more

Rated 5 out of 5 stars

Jada and Luke have been amazing helping me move into a new flat, and has helped me tirelessly at every step through referencing with great expediency! Thank you so much :)

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Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Agents
  4. Real Estate Rental Agency

About Linley & Simpson

Written by the company

Linley & Simpson; Yorkshire at heart.

Bringing local knowledge and strong values together to put people first.

We know that the best lettings and sales relationships come from the heart, and that’s where we put you – at the centre of Yorkshire’s fast-paced property market. We’ll make your move quick and smooth, as we’ve done over 50,000 times since 1997.

Our team of over 250 staff, and the family of 21 branches, share the same mission:

Whether you’re letting, selling, renting or buying your home, we will provide a first-class service built on professionalism and trust.

By embracing innovative technology, ensuring we are at the forefront of new ideas, and investing in the skills of our people, we strive to always be the best at what we do.

Fast-paced growth doesn’t mean we sacrifice our personal touch. As we scale, we invest more in our people, making sure we continue to support charities like Martin House Children’s Hospice.

We know every corner of Yorkshire, and our brilliant team will do whatever it takes to help you find a property. That’s how it’s been since Will Linley and Nick Simpson put their heart and soul into the property business in 1997.

Linley & Simpson’s third decade in business is driven by the same strong values and local knowledge that old and new customers have loved since we opened in Horsforth and Oakwood. Having added Harrogate, Wetherby, Leeds City Centre, Wakefield, York, Ilkley, Ripon, Chapel Allerton, and more to the portfolio, our reach grows with every regional branch.

Linley & Simpson. Professional. Down to Earth. Yorkshire.

Contact info


4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

Replied to 88% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars

rental home.with Lucy Carr

I was absolutely amazed by the response to my inquiry about finding a rental home. Lucy Carr was incredibly attentive to every detail. Everything was very professional and customer-focused, and we received responsive responses to all our questions. Thanks to Lucy Carr, the home search process was effortless and enjoyable. Thank you so much!

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service Linley & Simpson ilkley

Amazing service from the staff at Linley & Simpson Ilkley. From the initial point of contact to the let agreed stage which is where we are now the service has been first class. We would like to give a special thank you to Evie and Ruby for all their assistance in securing our new home, that have been brilliant. We could not recommend this branch highly enough.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you for you're help

I had a wonderful experience, Lucy did an amazing job with putting up with my many calls and other questions.
Understanding with my inexperienced measure with moving and helped me feel confident with the process.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Amelia was very professional and…

Amelia was very professional and helpful during some works required at my property. Her prompt and informative communication to both myself and the tenant made sure that things quickly progressed to a
Satisfactory outcome. Very happy that Amelia and L & S are looking after my properties.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

James Ang was fabulous when we had a…

James Ang was fabulous when we had a leak in our flat. He organised an emergency plumber, who went out and fixed the leaking boiler the same day. I was so grateful for the efficient help in an emergency! Thank you James

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Good morning

Good morning, from start to finish Mia has kept us informed of what was happening with the strengthening of the fence, very quick service which is greatly appreciated.
Regards
Daryle

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Was lovely meeting Suki

Was lovely meeting Suki, gave me all the information I needed as well as being super friendly. Answered all of my questions and was really thorough with the property

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service.

I was met at the property by Suki. I was put at ease straight away by her warm smile and friendliness. Everything was explained to me in simple, positive terms. A very good experience.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Paula Dunham

There was a repairing issue needed by the tenant of my property. Paula Dunham had followed up immediately and give me response without delay.
Really appreciated the prompt action and response from her.

October 9, 2025
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for your review. I’m very happy I was able to help you and your tenant!
- Paula

Rated 5 out of 5 stars

Always honest, helpful and professional.

As a landlord who lives quite a distance from the rental property, I need an agent whom I can trust to ensure that the property is safe and well maintained. Linley & Simpson are exactly that: trustworthy, honest, helpful and professional, but also friendly and pleasant to engage with. I am very grateful to Stacey Hardy and to all the staff for their unfailing help and guidance.

October 16, 2025
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you so much for your kind words! Your support means the world to us, as always please do not hesitate to get in touch!
– Stacey

Rated 5 out of 5 stars

A pleasure to deal with!

Evie has been brilliant throughout the process of finding a new tenant for my property. She has kept me informed at every stage with clear communication and I’m very grateful for the brilliant customer service, thanks Evie!

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

I have used Linley & Simpson in…

I have used Linley & Simpson in Wakefield for a number of years to let a property. We are pleased with the service received from the whole team including most recently with Ella Hodson. Thank you for continued effort to provide a quality service to tenants and landlords.

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

I went through the reviews and glad…

I went through the reviews and glad almost everyone had experience same thing i did once I moved in with Linley and Simpson. They drop calls on you and like someone else said here. Worst, they tried to gaslight me that it didn't happen and forwarded me a cut down voice recording of the call, which I told them I didn't remember the call that way. They kept saying hello, like they were taunting me over the phone and the third time i called, I made sure to tell them I'd request for the recording of that call if it happens again, your guess is as good as mine, call was smooth and I could communicate my grievances as I need a reference to move out of their apartment. I noticed so many repairs in the house, put in a request and was ignored. They kept directing me round until I got council involved. They sent their agent to come to my home to gaslight me more into telling me to report to them instead of council. It was evident, I did report repairs several times over several months. Please stay away from this letting agent. They need to evaluate their whole idea. People live in these homes they throw us into and do not care, but for them it's just profit I guess.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Door lock repaired quickly

Door lock repaired quickly. Thanks Stephen Shodia.

October 14, 2025
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Happy to assist with the door lock repair, please feel free to get in touch again if you need any further assistance!
- Stephen

Rated 5 out of 5 stars

Great service

Recently reported an issue with my dishwasher. Amelia Hannam picked up the query and dealt with it very quickly & efficiently. I was kept up to date at all stages and Amelia followed up afterwards to make sure everything was sorted.

October 13, 2025
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for your kind words, very happy I could help.
- Amelia

Rated 5 out of 5 stars

Viewing a property with Lauren!

We had a lady called Lauren turnbull show us around a property today. she was very respectful and kindly spoke to us in each room. It was nice to have a friendly face whilst viewing a property. Very professional and kind mannered.

October 14, 2025
Unprompted review

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