Charters Estate Agents Reviews 4,832

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and friendly approach. Consumers appreciate the team's dedication to providing excellent service throughout the entire process, whether it's selling, renting, or managing a property. People highlight the team members' proactive communication, prompt responses, and willingness to go the extra mile to assist with any queries or concerns. The company's location is also a positive aspect for many reviewers. The booking process is described as seamless and straightforward. While some consumers have mixed opinions about the contact experience, the overall sentiment towards the company remains highly positive. Reviewers express gratitude for the support and guidance they received, particularly during stressful or complicated situations.

Based on these reviews

Rated 5 out of 5 stars

We had Lilly as our viewing agent, she had lots and lots of information in regards to the questions we were asking, she was very patient, caring and understandable of our situation we were put in by... See more

Company replied

Rated 5 out of 5 stars

My new property manager, Francesca, is very professional, courteous & efficient. I can always get in touch with her easily and all my queries are dealt with in a timely manner. I always feel that... See more

Company replied

Rated 5 out of 5 stars

The whole team at Charters Southampton have been really great helping us find a flat. We dealt with several people within the team but the level of service never dropped. Sophie and Nikola have been... See more

Company replied

Rated 5 out of 5 stars

Sophie has been absolutely wonderful in helping us with the property. She’s professional, friendly, and always ready to go the extra mile to make sure everything runs smoothly. Her communication has b... See more

Company replied

Rated 5 out of 5 stars

Charters has been a pleasure to deal with while starting to rent a property in Whiteley. Lily in particular has been very helpful and friendly, and kept me informed throughout the process and answered... See more

Company replied

Rated 5 out of 5 stars

Mazie wood was Super friendly answered all our questions and if she wasent sure would ask her office and got back to us quickly which we appreciated

Company replied

Rated 4 out of 5 stars

Charters were always trustworthy and professional and I always felt they had my best interest in mind. It was a very long and protracted sale but Jo Goddard did a great job in pushing things along.... See more

Company replied

Rated 5 out of 5 stars

Earlyish days for us in our property move, but Jorgia at Chandlers Ford has been great in searching for properties that might fit our criteria. She is helpful and informative, and doesn't send us anyt... See more

Company replied

Rated 5 out of 5 stars

We have dealt with many estate agents in our bid to find our first purchase. Emma is by far the most professional and knowledgeable, we honestly felt she went above and beyond. Straight away after our... See more

Company replied

Rated 5 out of 5 stars

Charters/Beals as a whole has been enjoyable to deal with so far, when we first moved in everyone we had contact with was polite and professional and dedicated to getting the job done as quickly as... See more

Company replied

Rated 5 out of 5 stars

I couldn’t be more grateful to the whole team at charters- park gate who have made my moving experience A LOT LESS stressful than it could have been. They have been supportive, friendly and great at... See more

Company replied

Rated 5 out of 5 stars

Having looked for a while to rent in Fair Oak, the efficiency and professionalism Charter’s and Lily have worked to help me find my ideal property, has been second to none. Lily’s on-phone and on-site... See more

Company replied

Rated 5 out of 5 stars

Amelija Rumjanceva has recently taken over as the Property Relationship Manager for our Buy to Lets, and so far I have been very impressed with her. She responds quickly, communicates very well, i... See more

Company replied

Rated 5 out of 5 stars

Charters Agents, specifically Nikola in our case is a very efficient, polite & understanding person. She was there all the way, all throughout the process of apartment hunting , listening to our ne... See more

Company replied

Rated 5 out of 5 stars

Zoe was incredibly helpful when I was enquiring about a rental property. I was provided with all of the information that I needed. The most memorable thing about Zoe was that she took time to list... See more

Company replied

Rated 5 out of 5 stars

Nikola is very helpful and patient with us. She has been listening to our criteria and trying to find a place to rent that would match our criteria. I will definitely use Charters in future

Company replied

Rated 4 out of 5 stars

Generally Beals/Charters were easy to use, fairly priced and good at their job. During the process they did rebrand and move staff around. I wasn't aware of the change of staff and spent about a m... See more

Company replied

Rated 5 out of 5 stars

We experienced very long delays in getting exchange and the sale completed. This was beyond Charters but caused by others in the chain. Throughout these very stressful weeks, Steve was very prof... See more

Company replied

Rated 5 out of 5 stars

We decided to rent our flat only a few weeks ago, and from start to finish the whole team at Charters Southampton have been professional, efficient and made the entire process seamless. We have coope... See more

Company replied

Rated 5 out of 5 stars

Having been looking for a rental property for over 6 months with disappointing results, from our first interaction with Isabella at Charters we knew we’d finally found an agent who actually listened t... See more

Company replied

Rated 5 out of 5 stars

We signed up with Charters after a year with a different Estate Agent. Stacey, Darcy and the rest of the Charters team worked incredibly hard to sell our property, which they achieved within 4 months.... See more

Company replied

Rated 5 out of 5 stars

The sales team did a great job to market the house and then find a suitable buyer. Stacey then negotiated to get a sale agreeable to both parties and helped push it through to contract exchange. A jo... See more

Company replied

Rated 5 out of 5 stars

Charlene has been so helpful with all my queries. All my queries are always dealt with quickly and efficiently, with a friendly and approachable manner. Thank you, Charlie

Company replied

Rated 5 out of 5 stars

Me and my wife very happy 😊 From the very first meeting, Lily Mott made us feel at ease.she listened carefully to what we wanted and found us exactly that. Lily is very friendly, responsive, and... See more

Company replied

Rated 5 out of 5 stars

molly was absolutely brilliant, rang within a hour of me enquiring about a property, she was so lovely and reassuring and explained everything perfectly !! x

Company replied

Rated 5 out of 5 stars

The entire team at Charters were a delight to work with. From viewing, to follow up. Everything was seamless. They were super friendly and willing to help at every stage. Robyn gets a 100% positive t... See more

Company replied

Rated 5 out of 5 stars

I chose Charters to sell my mother’s house not only because of their good track record in selling properties in the area but because of Phil’s professionalism, market knowledge and enthusias... See more

Company replied

Rated 5 out of 5 stars

Rob has been really good at communicating and getting back to us fast with any queries or problems we have had.

Company replied

Rated 5 out of 5 stars

Had excellent service. They are our third estate agents and they couldn’t have been more helpful and they certainly got us far more viewings than anyone else and kept in touch all the time. Emma Lee... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with charters. Our sale and purchase was complicated and difficult but Stephen in the completions team really looked after us. It was stressful but he remained positive and u... See more

Company replied

Rated 5 out of 5 stars

Cannot recommend Charters Fareham highly enough. On the selling side I feel Charters are very proactive in getting people through the door, it wasn’t long before we were negotiating an offer... See more

Company replied

Rated 5 out of 5 stars

Great communication, Stacey went the extra mile. Would truly recommend Charters, thanks for all your help.

Company replied

Rated 5 out of 5 stars

Charters are a really nice company. They were always on the lookout for my taste and were willing to always find something that i’d love. Molly was infact so helpful with my search and viewing

Company replied

Rated 4 out of 5 stars

It was very good experience with charters. It took so long to complete the process but still it went well. Thank you JO for being there for us always and helping us through each and every step. Thank... See more

Company replied

Rated 5 out of 5 stars

Sophie and all the team at Charters have been extremely professional and efficient at preparing an excellent brochure including high quality and accurate photos from Beth. I have been impressed by the... See more

Company replied

Rated 5 out of 5 stars

Niamh, Has been managing my property for a along time. I am kept abreast of any works or developments with my property, proactive and reactive maintenance is well planned an communicated. Really pos... See more

Company replied

Rated 5 out of 5 stars

Zoe is fantastic, excellent throught he whole process, helpful and supportive every step of the way. I cannot wait to move in. Richard

Company replied

Rated 4 out of 5 stars

Although it took a long time to sell, the team at Alresford were always supportive and enthusiastic. Jo, our sales co-ordinator was particularly amazing, supporting us through some quite tricky bumps... See more

Company replied

Rated 5 out of 5 stars

Rhian was great showing me around a property yesterday. Very professional and enthusiastic. So far Charters have been super responsive and a pleasure to work with.

Company replied

Rated 5 out of 5 stars

Rianne was lovely so helpful and knowledgeable about the properties, lovely chatting to her and the viewings were were great 😊

Company replied

Rated 5 out of 5 stars

It has been lovely dealing with charters very professional and efficient, Isabella and Maddie are both amazing people who have been very welcoming

Company replied

Rated 5 out of 5 stars

Mazie Wood very profesional, I recommend her, she helped me a lot to rent a house.

Company replied

Rated 5 out of 5 stars

Pleasant, helpful and friendly, prompt meeting times and kept in the loop with all info.

Company replied

We perform checks on reviews


Company details

  1. Real Estate Agents

About Charters Estate Agents

Written by the company

An award-winning multi-functional business with expertise in sales and lettings, property management, new homes and more.

With a network of nine offices across Hampshire and Surrey, our market-leading estate agency prides itself on delivering the highest level of customer service to clients.

Contact info


4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 59% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars

Lettings manager Maddie has responded…

Lettings manager Maddie has responded efficiently and professionally to make the tenancy renewal process easy. She is approachable and has answered all queries courteously and quickly. I am grateful Maddie and Charters have provided this invaluable support.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

We viewed a house yesterday with a…

We viewed a house yesterday with a really lovely estate agent called Isabella. (Bitterne, Southampton) We have viewed a few houses recently with other estate agents but none have been as friendly, helpful and accommodating as Bella. Even though the house was sadly not for us the experience overall was very positive. Thank you!

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Jo in Sales Progression and team

Jo and the team were so professional, excellent communication’s demonstrating a clear understanding of all aspects of the negation. I understanding moving is one of the most stressful things to do, Charters team made things very uncomplicated, and I felt supported with the purchase. Thank you

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

A few months ago I emailed 6 agents in…

A few months ago I emailed 6 agents in Farnham about our search for a property. Shortly after I got a reply from Kirstie Stone including a useful questionnaire about what we were looking for. Kirstie has been so kind and patient with us as our circumstances are a little tricky as we are moving to the UK after many years overseas. We signed for a property today, Kirstie was literally the only person that replied to our original email and, despite having spoken and given details to several other agents, the only person that continued communicating with us until we managed to secure a property. Kirstie is an absolute gem and I’m not sure what we would have done without her!!!

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful and attentive

Lily was out viewing agent and was very helpful and friendly through the whole experience. She responded quickly to my emails and was helpful with any questions we had. Always super friendly, which is needed through something super stressful!

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

I have nothing but praise for the…

I have nothing but praise for the fabulous team in Gosport. They have managed to sell my property within 3 weeks of it being on the market with their company, we had tried two previous estate agents with no joy at all . Charters in Gosport also found me the perfect property to buy and pulled out all the stops to ensure I had every chance to buy this property. I especially want to thank Mya and Skylar who were both really kind and caring and Ned who was professional and approachable with a human touch. I would highly recommend this estate agents if you are looking to buy or sell a property efficiently and swiftly. I had a really positive experience.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

I wanted to share some feedback about…

I wanted to share some feedback about my experience with Molly Howley at Charters Southampton. Even though I haven’t yet rented my property or found my new home, my interactions with Molly truly stood out and made a lasting impression. She was incredibly professional, attentive, and genuine, a real credit to Charters.

I had previously started a rental process with Manns Estate Agents (Countrywide), but unfortunately, that experience was very negative and disappointing. It really made me reflect on how exceptional Molly was in comparison. Her clear communication, kindness, and willingness to go the extra mile made all the difference.

When I’m ready to move forward, I’ll definitely be returning to Molly. She’s restored my faith in what great service and genuine care look like in the property industry.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Zoe Scott

I had Zoe Scott as my agent. She was superb. Always kept me informed on what was happening. She is a credit to your company. Again, many thanks Zoe.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you

A big thank you to Robyn for providing us with excellent and professional service.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Sarah was a delight!

The pre sales team were kind, supportive, and patient throughout the process. They were very accommodating with viewings and always made time to answer my (many!) questions.

Sarah in particular was fantastic — she understood all the first-time buyer jitters and went above and beyond to keep everything clear and stress-free. I felt genuinely looked after.
Highly recommend!

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Charters has some wonderful staff that…

Charters has some wonderful staff that helped us ease the pain of moving !
Sarah who was at the end of the phone , helping through the final weeks, getting things moving.
And if it wasn't for Jane who found us the bungalow, and put it out way because she knew exactly what we were looking for !
Lisa helped with the progression.
Sending a big thank you to them all.

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Family Home purchase in Alton, Hampshire

We purchased a house through the Alton, Hampshire branch.

We viewed plenty of properties in the area with a number of different estate agents. From the get go Toby and his manager Sarah were a breath of fresh air compared to many others. Striking a perfect balance between professionalism whilst also being approachable and easy to communicate with.

Throughout the process we were kept up to date and any questions or enquiries we had were answered swiftly and effectively. Both my partner and I have been surprised at how easy it has been for us to purchase our new family home and it all started and ended with the Charters Alton team.

By far the best estate agents we have dealt with in our lives and a clear cut above others in the area.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

The team at Winchester were…

The team at Winchester were professional, friendly and understanding during the house sale.
Jo the sales progressor kept me informed every step of the way, always positive and supportive.
Thank you all very much.

October 13, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look