We had Lilly as our viewing agent, she had lots and lots of information in regards to the questions we were asking, she was very patient, caring and understandable of our situation we were put in by... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Based on reviews, created with AI
Written by the company
13 Oakmount Road, SO53 2LG, Chandlers Ford, United Kingdom
Replied to 59% of negative reviews
Typically replies within 1 month
Lettings manager Maddie has responded efficiently and professionally to make the tenancy renewal process easy. She is approachable and has answered all queries courteously and quickly. I am grateful Maddie and Charters have provided this invaluable support.
We viewed a house yesterday with a really lovely estate agent called Isabella. (Bitterne, Southampton) We have viewed a few houses recently with other estate agents but none have been as friendly, helpful and accommodating as Bella. Even though the house was sadly not for us the experience overall was very positive. Thank you!
Jo and the team were so professional, excellent communication’s demonstrating a clear understanding of all aspects of the negation. I understanding moving is one of the most stressful things to do, Charters team made things very uncomplicated, and I felt supported with the purchase. Thank you
A few months ago I emailed 6 agents in Farnham about our search for a property. Shortly after I got a reply from Kirstie Stone including a useful questionnaire about what we were looking for. Kirstie has been so kind and patient with us as our circumstances are a little tricky as we are moving to the UK after many years overseas. We signed for a property today, Kirstie was literally the only person that replied to our original email and, despite having spoken and given details to several other agents, the only person that continued communicating with us until we managed to secure a property. Kirstie is an absolute gem and I’m not sure what we would have done without her!!!
Mazie wood she was very helpful and nothing was to much for her
Lily was out viewing agent and was very helpful and friendly through the whole experience. She responded quickly to my emails and was helpful with any questions we had. Always super friendly, which is needed through something super stressful!
I have nothing but praise for the fabulous team in Gosport. They have managed to sell my property within 3 weeks of it being on the market with their company, we had tried two previous estate agents with no joy at all . Charters in Gosport also found me the perfect property to buy and pulled out all the stops to ensure I had every chance to buy this property. I especially want to thank Mya and Skylar who were both really kind and caring and Ned who was professional and approachable with a human touch. I would highly recommend this estate agents if you are looking to buy or sell a property efficiently and swiftly. I had a really positive experience.
I wanted to share some feedback about my experience with Molly Howley at Charters Southampton. Even though I haven’t yet rented my property or found my new home, my interactions with Molly truly stood out and made a lasting impression. She was incredibly professional, attentive, and genuine, a real credit to Charters.
I had previously started a rental process with Manns Estate Agents (Countrywide), but unfortunately, that experience was very negative and disappointing. It really made me reflect on how exceptional Molly was in comparison. Her clear communication, kindness, and willingness to go the extra mile made all the difference.
When I’m ready to move forward, I’ll definitely be returning to Molly. She’s restored my faith in what great service and genuine care look like in the property industry.
Excellent Company! Great Service! I Been Looking At Properties With Chloe Bowers and she has been amazing going Above and Beyond to get me the right property! Can’t recommend enough
Isabella in lettings is very pleasant and friendly. She works with a smile on her face. Viewings with her are a good experience. She is a great asset to Charters.
Brilliant customer service, friendly and profesional staff. I would totally recommend Charters.
I had Zoe Scott as my agent. She was superb. Always kept me informed on what was happening. She is a credit to your company. Again, many thanks Zoe.
A big thank you to Robyn for providing us with excellent and professional service.
Jo Goddard from Charters was great during our house purchase, always available to talk and kept us well updated throughout the process!
The pre sales team were kind, supportive, and patient throughout the process. They were very accommodating with viewings and always made time to answer my (many!) questions.
Sarah in particular was fantastic — she understood all the first-time buyer jitters and went above and beyond to keep everything clear and stress-free. I felt genuinely looked after.
Highly recommend!
Had a lovely experience from start to finish - thank you to Maya and Ned in particular for having great communication and keeping me in the loop
Charters has some wonderful staff that helped us ease the pain of moving !
Sarah who was at the end of the phone , helping through the final weeks, getting things moving.
And if it wasn't for Jane who found us the bungalow, and put it out way because she knew exactly what we were looking for !
Lisa helped with the progression.
Sending a big thank you to them all.
We purchased a house through the Alton, Hampshire branch.
We viewed plenty of properties in the area with a number of different estate agents. From the get go Toby and his manager Sarah were a breath of fresh air compared to many others. Striking a perfect balance between professionalism whilst also being approachable and easy to communicate with.
Throughout the process we were kept up to date and any questions or enquiries we had were answered swiftly and effectively. Both my partner and I have been surprised at how easy it has been for us to purchase our new family home and it all started and ended with the Charters Alton team.
By far the best estate agents we have dealt with in our lives and a clear cut above others in the area.
We found charters very friendly and professional throughout our buying process. Every question we had was answered promptly. Toby was very good and helpful. Thanks.
The team at Winchester were professional, friendly and understanding during the house sale.
Jo the sales progressor kept me informed every step of the way, always positive and supportive.
Thank you all very much.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.