Peter Tapper

One of the most glaring issues at LBA is the pervasive sense of disorganisation. From check-in to security and boarding, queues are excessively long and poorly managed, often leading to delays that can stretch into hours. During my visit, security processing took over an hour, with limited staffing and inefficient lane management contributing to the bottleneck. This isn’t an isolated incident—reports from other passengers describe similar experiences, including a recent fire alarm evacuation where staff resorted to shouting instructions across a car park without a proper tannoy system, exacerbating the confusion. The airport’s layout, even with the new extension, doesn’t alleviate these problems; instead, it amplifies them during peak times, turning what should be a straightforward process into unnecessary chaos. In a 2025 customer satisfaction survey by Which?, LBA scored just 58%, with particular criticism for its queuing times and overall management. The new terminal is possibly the worst new built design I have ever seen, cheap, low quality, not built to last etc ! Shame on you Leeds Bradford Airport !

I've been on a quest for the perfect hand soap that's not only effective but also kind to the planet, and Miniml seems to have absolutely nailed it! I tried their Sweet Clementine Anti-Bac Hand Soap, and from the first pump, I was hooked. It lathers up beautifully into a rich, creamy foam that cleans my hands thoroughly without any residue or dryness – my skin feels soft and nourished every time.
But oh, the scent! It smells utterly divine, like a fresh burst of citrus sunshine that lingers subtly without overpowering. It's natural, invigorating, and makes hand washing feel like a luxurious treat rather than a chore. Plus, knowing it's eco-friendly, vegan, cruelty-free, and comes in refillable options makes me feel great about my choice – no more plastic waste guilt!
Miniml's hand soap works extremely well at killing germs (99.9% effectiveness!) while being gentle enough for daily use, even on sensitive skin. It's affordable, high-quality, and has transformed my bathroom routine. Highly recommend – 10/10, will be repurchasing for sure.

Lucy
I can’t thank Lucy enough for her incredible work as our Lettings Consultant! From the moment we started working with her, she made the entire process feel so personal and effortless. Lucy was always right on time for every viewing, and her warm, professional demeanour instantly put us at ease. Even though the property was quite pricey, she never gave up on finding the right fit for us, tirelessly reaching out to potential leads and keeping us in the loop with such enthusiasm. What really stood out was how understanding she was—any time we had a concern or issue, Lucy listened patiently and addressed it with genuine care. She made us feel like more than just clients; she made us feel valued. Lucy is an absolute gem, and I’d recommend her to anyone looking for a dedicated and heartfelt letting agent!

They have opened a new terminal! What a joke , cheap, low budget, out of date shed !!
Conveyor belts broken which resulted in most flights delayed by over an hour !!
The ‘lounge’ is an utter joke, don’t wast your money, no bar , no choice of food and the actual room is just a painted ‘shed’ !!
Leeds Bradford should be ashamed of this addition and an embarrassment.

Purchased 3 vehicles from GC over the years, always top notch cars and good service. thanks Neil.
Peter

Rapid collection process , no paperwork etc

excellent service and the guy knows the roads locally !!
Brilliant

I liked the fact I can actually speak with an ENGLISH person in Northern England rather than a foreigner in Pakistan etc etc !!!

The main reason for using Tesco is the fact that I can actually speak with a UK helpline with an English/British person that you can actually understand..... If only every PLC understood this basic concept of contact with the end user they would improve sales and customer satisfaction dramatically !!!
Pave the way TESCO

Very good underpants !! I used them for the HMDS 120 mile Jordan run !! Super comfortable

The F4 Fenders were absolutely fine and delivery good. However, I also ordered lines to go for the fenders and the rope looks like cheap Chinese material the sort that just opens up after a few months.
Previously the rope was spot on !! So disappointed about that and they need to ditch cheap Chinese crap like this .

Main thing being able to contact driver if possible? Turned up when advised , great

The product is very good, easy to use etc. I think it needs to check the BP at least hourly rather than every two hours. Bracelet would be better with a Velcro strap ?
I had an issuer and sent an email but had no response! They need a dedicated contact with a person or people.

Placed an order, payed by PayPal, didn't receive an order confirmation. No order was showing placed in my Account. Tried live chat (I dont think it exists)
Tried phoning and they are too busy to actually speak.

My new Vantage was due a service so took the morning off to do this and waited for the service.
JCT Aston Martin Leeds were superb, they have a new customer /leason Manager Finlay Almond who was absolutely superb . Fin looked after me with information, updates and other great information. As well as food and drink of course.
Wonderful Service Aston Martin !
Peter

Very Good Had to try 2 different sizes, returns policy is good and no problems thank you. Trousers fit great and are very good quality.

Purchased the ST20 Garden strimmer, great service etc. I used it maybe a maximum of 8 times .
The motor blew up in a puff of smoke. So have made contact with the online chat, gave them all of the info etc and no deal, I have buy a new motor assembly !!!
The motor is Chinese junk unfortunately so imagine you wont get more than a few years out of it. The actual built quality of the unit is good. But its no good without an engine !!! we need to learn to only buy in UK and EU ie with items manufactured here.

They cancelled my policy for no apparent reason following request of proof of address. I sent proof at least once !! They have NOT repaid the payment I made yet ! They promised to phone me back after I complained, you cannot get through on the phone (unless you have an extra life to live), I dread to think of the consequences if you are trying to make a claim. I think they are a scam of a 'Company', dont touch them. I will be writing to the Insurance Ombudsman if they do not resolve this week.

I took out a policy with My Sterling , they later requested a copy of a utility bill which I fully understand of course. The utility had mine and my wife’s name on, they didn’t like that so I send one with my name on, it was over two months old , they didn’t like that. I re sent one under two months old ! Next thing I know they simply cancelled my policy !!! No explanation at all !!! You try phoning them and it’s min of 30 mins to talk to someone who is so disingenuous and uninterested it’s pathetic .
So now they don’t so far repay me the cost and when they do it maybe less any costs.
If you want service then 209% forget them at all costs , they are faceless !!!!