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Knight Frank Reviews 5,681

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness. Many reviewers specifically mention individual agents by name, highlighting their proactive approach, excellent communication, and dedication to providing outstanding support throughout the entire process. Consumers appreciate the team's flexibility, responsiveness, and willingness to go the extra mile to ensure a smooth and stress-free experience. People also value the company's service, location and ethical approach. The company is commended for its efficient handling of paperwork, quick responses to inquiries, and clear communication. Reviewers appreciate the company's ability to find the perfect property to meet their needs. The company's commitment to solving problems promptly and ensuring customer satisfaction is a recurring theme in the reviews.

Based on these reviews

Rated 5 out of 5 stars

Sarah Freeman at Knight Frank was an absolute star. She was diligent, provided regular feedback, and always super professional. It was a real delight having her help with our house even when we had re... See more

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Rated 5 out of 5 stars

Emerson wrote of those who “admire talents or particular excellences.” Thus has been our experience with Knight Frank. We have had the pleasure of working with Debbie Pinkham from Renewals... See more

Rated 5 out of 5 stars

Excellent service during the recent purchase of our new home. Big shout out to Tom who was our main contact. Nothing was too much trouble. Every query was handled speedily and with professionalism. Ve... See more

Rated 5 out of 5 stars

I lived with my family in a flat managed by Knight Frank for three years. Knight Frank helped us find the flat at Maida Vale, one of our favourite neighbourhoods in London. They were also the property... See more

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Rated 5 out of 5 stars

I had an excellent experience working with Louna. She was incredibly professional, kind, and always quick to respond to my questions. Throughout the entire process, she was patient, responsible, and m... See more

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Rated 5 out of 5 stars

I just moved from New York to live in London for the first time and was looking for a flat never having rented here before. Louna Del Barrio was incredibly helpful, particularly for someone new to the... See more

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Rated 5 out of 5 stars

A diamond deal Knight Frank agent Alana Ormonde is a real gem. Friendly, knowledgable and professional she was everything we wanted in a top flight agent. Thankyou for making a potentially stressf... See more

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Rated 5 out of 5 stars

Beth at Knight Frank in Fulham has made the whole renting process so smooth. She was proactive in helping us on our search for a rental property and quickly responded to any queries we had (even on a... See more

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Rated 5 out of 5 stars

My experience with Knight Frank started on the wrong foot, with a wrong hire they made that was soon replaced by Robin Macdonald. He's really gone above and beyond to help us redeem our legal rental r... See more

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Rated 5 out of 5 stars

Knight Frank have successfully let my apartment three times, and I’ve been very happy with their service. Each process has been effortless and hassle free. Julian is always responsive, proactive... See more

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Rated 5 out of 5 stars

I have been a tenant with Knight Frank (and looked after by Michelle) for two years, and immediately it was clear they provided exceptional property management services. My experience with Michelle ha... See more

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Rated 5 out of 5 stars

I’ve just got the keys to my new flat today had an amazing experience working with Louna from the Tower Bridge office. She was always available, really helpful, and made the whole letting process smoo... See more

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Rated 5 out of 5 stars

Buying in Liguria We looked at lots of properties in Tuscany and Liguria. The service we received from Francesca Schiappacasse was outstanding both during the negotation process and also after. S... See more

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Rated 5 out of 5 stars

I recently purchased a property in Richmond through Knight Frank, and the experience was outstanding from start to finish. Charlie was exceptional — highly professional, proactive, and genuinely helpf... See more

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Rated 5 out of 5 stars

Patricia Tumba of Knight Frank has helped me to rent out my flat since the last few years. She is very efficient and prompt in responding to queries. I find it very reassuring and pleasant having Patr... See more

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Rated 5 out of 5 stars
Invited

I bought through Knight Frank Belsize Park and they were just amazing. I had a crack team of two fantastic (female) agents pushing through the deal and resolving any issues that came up. Transparent,... See more

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Rated 5 out of 5 stars

We sold our flat using Knight Frank and found their service, and how they communicated with us, to be prompt and professional. I particularly liked the MyKnightFrank portal where one can view document... See more

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Rated 5 out of 5 stars

Forget what you think you know about estate agents. Knight Frank in Wapping are more like your personal property concierge. Axel and Marie broke every stereotype and restored our faith in an industry... See more

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Rated 5 out of 5 stars

I cannot recommend Jamie Leigh from Knight Frank highly enough. From start to finish, she has been amazingly supportive and a true professional. Nothing has ever been too much trouble, and she guided... See more

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Rated 5 out of 5 stars

Olivia at Knight Frank in St John’s Wood office was an absolute star. She was diligent, provided regular feedback, and always super professional. It was a real delight having her help with our rental.... See more

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Rated 5 out of 5 stars

I just wanted to thank Lucy Palmer for her commitment and pro-activity in finding our family a short-term rental upon our return to the U.K. after 5 years abroad. Lucy has made the search and applic... See more

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Rated 5 out of 5 stars

Adam Berlison was the principal actor in managing our troubled chain of five house sales. Paul and Lesley found Adam to be extremely proactive in getting the job done.He was most helpful and kept us... See more

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Rated 5 out of 5 stars

Lety Lupi took over the management of our rental property in London recently and has been excellent. She is professional, responsive and polite in ensuring the day to day management of our property i... See more

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Rated 5 out of 5 stars

It was a truly great experience for our family working with Knight Frank. The whole process was very well-organised and quick, which made everything so much easier for us. Annabel was always avai... See more

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Rated 5 out of 5 stars

We sold our home in Highgate through the Hampstead branch of Knight Frank and had excellent service and communication all along. Alex Renardson was our contact and her professionalism in dealing wi... See more

Rated 5 out of 5 stars

Knight Frank took over the management of my flat recently. Lety has been extremely helpful and communicative in solving any issues as they arise. She makes sure to follow up with external providers li... See more

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Rated 5 out of 5 stars

Lottie and the team at Knight Frank Winchester have been brilliant throughout our house sale. Friendly, professional, resourceful, and attentive. Thank you.

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Rated 5 out of 5 stars

Knight Frank were the appointed estate agent for a property we have just purchased. Whereas other estate agents had dismissed us, Knight Frank took us seriously, were supportive, and provided servic... See more

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Rated 5 out of 5 stars

We switched to Knight Frank to rent out our home in Wandsworth and were very well taken care of. Flexibility, professionalism and confidence from the team on Bellevue Road which resulted in a great ex... See more

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Rated 5 out of 5 stars

I had a wonderful experience renting through Knight Frank. This was actually the second time we chose them when looking for a home, and they have once again proven to be very reliable. I especially wa... See more

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Rated 5 out of 5 stars

We had the pleasure of dealing with Mark Johnson during our search for a rental property, he was so helpful, nothing was too much trouble and he found us the perfect place to live. He went above and b... See more

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Rated 5 out of 5 stars

Really smooth process from the beginning when I was trying to find and secure a place, with documents sent back quickly. Big thanks to Phoebe and Harriet for their support, and to Emanuel, Property Ma... See more

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Rated 5 out of 5 stars

I have been using Knight Frank Canary Wharf for a few years and the service has always been excellent. They always find tenants very quickly, and everything from the paperwork to the check-out process... See more

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Rated 5 out of 5 stars

As a relocation agent, Hannah Beck is very professional and so flexible with her time—for both my clients and me. Her support truly made a difference throughout the process. Looking forward to se... See more

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Rated 5 out of 5 stars

Working with Molly Major of Knight Frank has been an absolute pleasure from start to finish. She is incredibly professional, responsive, and genuinely dedicated to finding the right fit for her clie... See more

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Rated 5 out of 5 stars

We are very much appreciated to have support by Toru Yoshioka who delicated on his responsibility. His customer relationship and corespondance skil is excellent. We are very happy to work with him.... See more

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Rated 5 out of 5 stars

Katie and Kavita at Knight Frank in Ascot have been fantastic at securing new tenants for us. Everything ran very smoothly. Excellent service!

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Rated 5 out of 5 stars

We moved from overseas and the High Street Kensington office helped make the move seamless. Julian was fantastic, preparing a list of properties and filming videos as we couldn't be there. They accomo... See more

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Rated 5 out of 5 stars

Annabelle Kao was absolutely fantastic to work with! She’s professional, approachable, and always ready to help. The whole process felt smooth and stress-free thanks to her guidance and care. I’d glad... See more

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Rated 5 out of 5 stars
Invited

Great experience dealing with KF team to sell my property. They are friendly, responsive, professional. Will definitely use them again in the future!

Company replied

Rated 5 out of 5 stars

Katie she is a really kind and punctual person, in everything she was quick assist and cooperative. I am happy with the service and the company, I will be recommend it in the future.

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Rated 5 out of 5 stars

It was a pleasure working with Katie. She’s at the beginning gave us more options to choose from and it was quick assist which was really great. She’s really nice and she assisted me so well! I reco... See more

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Rated 5 out of 5 stars

Danielle and the KF team helps us sell two prime properties fast and easy. Tremendously helpful I would work with them again.

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Rated 5 out of 5 stars

Amazing the best service from Summer in the chelsea office ! She was so helpful and helped me find a home same day :)

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Rated 5 out of 5 stars
Invited

Fabienne was an excellent agent . Great communication and a good price achieved. I would definitely recommend Knight Frank again.

Company replied

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Company details

  1. Real Estate Agents
  2. Property Management Company
  3. Real Estate Agency
  4. Real Estate Appraiser
  5. Real Estate Rental Agency
  6. Real Estate Surveyor

About Knight Frank

Written by the company

Find out how much your property is worth

Headquartered in London, Knight Frank has more than 27,000 people operating from 740 offices across 50 territories. We provide the highest standards of quality and integrity in global residential and commercial property advisory services.

At Knight Frank we build long-term relationships, which allow us to provide personalised, clear and considered advice on all areas of property in all key markets.

We believe personal interaction is a crucial part of ensuring every client is matched to the property that suits their needs best – be it commercial or residential.

My Knight Frank, our digital platform simplifying your property journey

Written by the company

With you at every stage of your journey
As a seller, receive real-time updates, review your viewing feedback, and manage your documents efficiently. As a landlord, you stay in control, completing documents and viewing real-time account balances. As a buyer, you can receive tailored alerts, discover private listings, arrange viewings, and track the progress of your purchase. As a tenant, manage your journey from searching, renewing your tenancy, updating documents or reporting maintenance issues.

Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 89% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Excellent work

Excellent work - so quick, very responsive and efficient managed to get us the best deal. Louna made our lives easier and worked hard to deliver us a great outcome - would 100% recommend her.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

I have rented a flat with Knight Frank…

I have rented a flat with Knight Frank and managed by Jocelyn Zhang, I must say her service is exceptional. Her responses are always prompt, supportive, and highly professional. Highly recommended.

October 16, 2025
Unprompted review
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Reply from Knight Frank

Thank you for your kind words Xuefeng! I’m really glad I could assist and that you had a positive experience. Your recommendation means a lot!

Kind regards,
Jocelyn

Rated 5 out of 5 stars

Renting property through Knight Frank

Recently experienced the professional services of Knight Frank to source and move into a property in South Kensington. Could not have been happier with the service provided by KF from the initial introduction and viewing through the offer, completion and contract finalisation process. Our primary contact Owen Merriman was outstanding, never missed a beat. Always available and responsive , knowledgeable and efficient, he was pleasure to deal with from start to finish.
Our circumstances were not straightforward and involved dealing with overseas visas, money transfers and document signing from abroad. This was all dealt with fantastically smoothly and we would recommend Owen and the team at Knight Frank very highly.

September 10, 2025
Unprompted review
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Reply from Knight Frank

Thank you very much for your kind words Sebastian, it was a pleasure working with you to find your new home. I hope you enjoy your time there and know that I am just a call/message away for anything you may need in future.
Owen Merriman

Rated 1 out of 5 stars
Invited

A triumph of corporate marketing over delivery

We chose Knight Frank alongside a local agent to sell our property. Initial meeting was upbeat and positive, however, the portal/paperwork was extremely clunky (it’s a useful idea but I was unclear about which site [Knight Frank or the Home Owner Passport site] to use which then required a couple of resets and a Kafkaesque encounter with the Compliance Department requiring the intervention of the Office Partner.

Moving on to brochure production - the photographer and floor plan provider were excellent and we were extremely happy with the pictures chosen. I did, however, have to rewrite the text of the brochure myself due to inaccuracies and poor grammar. From this point on there was virtually no communication about how the property was being marketed, what publications etc. etc. which had been part of the initial sell and the reason we chose a global firm alongside a local one. After a few weeks with nothing forthcoming, I contacted them to get an update, however, still no details were provided. I was then advised that a new member of the team had been recruited and would be handling the sale. Following another introductory meeting communication was a little better, however despite being assured of marketing activity and promotion none of this produced a single viewing! The suggestion was then a reduction in price. By contrast the local agent generated roughly 12 qualified viewings, telephoned with an update every week (sometimes more) and secured a cash buyer. When I advised Knight Frank about the exchange and completion dates I was made aware (for the first time) that the individual who had been recruited to manage my property was no longer with the business.

I should give credit to the Office Partner who agreed to reduce their contractual share of the fee from the joint agency agreement in favour of the local agent as given the performance of Knight Frank it felt much fairer. Would I recommend or use Knight Frank again? Definitely not!
.

October 3, 2025
Rated 5 out of 5 stars

Walid Javadi was extremely professional…

Walid Javadi was extremely professional and efficient in helping me rent a studio in a very short time. He handled everything quickly and made the whole process smooth and stress-free. Highly recommend his services!

September 29, 2025
Unprompted review
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Reply from Knight Frank

Dear Ruslan,

Thank you very much for your review, it was a pleasure to assist your search, and I am glad to have been a small help in finding you the right place.

I hope that you will enjoy your new home and would not hesitate to be there in finding you another move in future.

Very best,

Walid

Rated 5 out of 5 stars

Lely Lupi from Knight Frank Property…

Lely Lupi from Knight Frank Property Management was a pleasure to collaborate with on the valuation of a recent property portfolio. She ensured inspections ran smoothly as had organised timings and access with various tenants, provided prompt responses to any queries and made introductions where necessary, to ensure the correct details were provided in a timely manner.

October 7, 2025
Unprompted review
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Reply from Knight Frank

Thank you so much for the kind feedback Gina! It is very important for me to support my clients, It was a pleasure working with you on the valuation project, and I’m glad I could help ensure everything ran smoothly. I always aim to provide clear communication and efficient coordination, so I really appreciate your recognition of that. Looking forward to collaborating again in the future! Lety

Rated 5 out of 5 stars

Lizzie Normandale gave us outstanding…

Lizzie Normandale gave us outstanding service
She was that rare combination so often missing
In London agents of efficiency and charm. I rate
Her the best London agent I have dealt with
In 40 yeas.

I cannot rate her too highly

September 1, 2025
Unprompted review
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Reply from Knight Frank

Thank you for your kind words. We know you will be very happy in your beautiful new home!

Best wishes

Lizzie

Rated 5 out of 5 stars
Invited

First Class understanding and care

First Class understanding and sensitivity from Mark Proctor and his fantastic Team at Knight Frank, Exeter. Having bought through them, I knew the experience of selling through them would be as seamless and thrilling as it has been. Mark knows the South West like no other and has a heartfelt passion for this magical part of the world.
Knight Frank's online portal prepared me for the legal side of things, which was extremely useful and in the office, Gemma and Rachael have kept everything super tight. Extra special thanks to Jane, who shows the viewings and is as genuine as they come. I wouldn't sell through anyone else. Thank you all.

October 13, 2025
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Reply from Knight Frank

Thank you so much Liz. That is incredibly kind of you. We thoroughly enjoyed dealing with you, as a client, and I hope we can help in your next steps. It was such a privilege to deal with your home, and we are also delighted with the result!

Very best wishes

Mark and all of us at Knight Frank Exeter

Rated 5 out of 5 stars

Great experience

Walid Javadi is exactly the top agent we were looking for. Very friendly, professional and helped me and my family understand the rental market at the moment while also giving us a strategy how to approach it to get best results. We definitely achieved what we wanted and would recommend him 10/10 times for anyone who is looking for an agent to let your property.

October 1, 2025
Unprompted review
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Reply from Knight Frank

Dear Elio,

I am grateful for your trust in the process and pleased that we managed to achieve the dream price.

Thank you once more for choosing to work with Knight Frank.

All the best,

Walid

Rated 5 out of 5 stars

I’ve used Knight Frank for several…

I’ve used Knight Frank for several years now. They rent my property promptly. A special call out to Katie Shaw and Francesca Levy, a dynamic duo, who go the extra mile for clients

October 14, 2025
Unprompted review
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Reply from Knight Frank

Dear Joe,
Thank you so much for your lovely feedback, it was such a pleasure working with you again and helping you secure a tenant!
All the best,
Katie and Francesca

Rated 5 out of 5 stars

I have just moved in and lived in the…

My Property Manager is Amira Valace. I have just moved in and lived in the apartment for about 20days. The service is quite good. Any problems we overcomed have been worked out quickly. It is lucky to me because I am a foreign student and this is my first time live along beyond my country. I feel safety and always being helped. So I am satisfied with my experience!

October 13, 2025
Unprompted review
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Reply from Knight Frank

Hello Xinyi Ding, I’m delighted to hear that you feel safe and supported in your new home, especially during such an important transition. It’s been a pleasure assisting you, welcome again, and please don’t hesitate to reach out if you need anything!

Amira

Rated 5 out of 5 stars

Highly Recommended

I started to market my property some 16 months ago with another agency. It became clear after nearly a year that they were getting nowhere so I moved to Knight Frank.
they got me an offer at the asking price within a couple of weeks and then played a massive part in sorting out a particular issue which arose concerning an old Deed which no-one could find a copy of!
Consistently chased up both sides solicitors.
They come highly recommended, particularly Charlie Burnell, and I would us them again without any hesitation.

October 13, 2025
Unprompted review
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Reply from Knight Frank

Thank you for your review, Tim. It was a pleasure to work for you on this, and I'm glad our Interiors team could also help. Please contact us if you ever need anything in the future.
Kind regards
Charlie and the Richmond Knight Frank Team

Rated 5 out of 5 stars

Extremely helpful agent

I viewed several properties with Chanell Q. who took her time to not only show me the properties but the area which was not so very familiar to me. Chanell gave me invaluable, frank and honest advice. She has an amazingly good sense of what matters to another person and made the otherwise sometimes stressful experience of flat hunting enjoyable.

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

I love my experience with KF

I love my experience with KF. Their staff is always ready to help you. Ann-Marie Agyemang-Badu has helped me several times with some issues that have been resolved amazing! Thank you.

October 10, 2025
Unprompted review
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Reply from Knight Frank

Hi Mikhail,

Thank you for a lovely review! Always glad to help.

Kind regards,

Ann-Marie

Rated 5 out of 5 stars

Jocelyn is a dedicated, proactive, and truly reliable Property Manager!

I don't normally take the time to write reviews, but the fantastic service I have received from Jocelyn over the past year has compelled me to do so. She is a genuinely dedicated property manager who consistently goes the extra mile.

Jocelyn has been looking after my property for over a year now, managing every issue that comes up. Her dedication and attention to detail are what truly set her apart.

For example, my tenant has been late with rent payments on occasion. Even though she is not strictly on the accounting team, Jocelyn has always been incredibly helpful and proactive in assisting me with these arrears.

Furthermore, whenever any property-related issue arises, she brings it to my attention immediately. She doesn't just inform me; she proactively helps me take action to resolve the problems quickly and efficiently.

As an overseas owner, having a reliable and trustworthy property manager is extremely important to me—it's essential for my peace of mind. The experience I have had with Jocelyn has been nothing short of fantastic.

October 10, 2025
Unprompted review
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Reply from Knight Frank

Thank you so much for your kind words and for taking the time to share your experience, Ray. I’m so glad to hear that my support has made managing your property easier and given you peace of mind. It’s been a pleasure working with you, and I’ll continue doing my best to look after your property with the same care and dedication. Jocelyn

Rated 1 out of 5 stars

Beware of checkout extortion methods

Rented a flat through them, were mostly ok although many issues with the flat and they were not really responsive, the checkout experience was the worst we ever had. Claimed half of our deposit for damages that were already in the check in, couldn't substantiate the claims so the amount they asked for decreased, involved TDS and waited until the last possible day to then call us and try to intimidate to accept their last offer of £200. When we said no then they released the funds as a gesture of "goodwill". Unprofessional and despicable conduct

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service 👏

Excellent service during the recent purchase of our new home. Big shout out to Tom who was our main contact. Nothing was too much trouble. Every query was handled speedily and with professionalism. Very impressed with the whole team and would highly recommend.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

Sarah Freeman at Knight Frank was an absolute star. She was diligent, provided regular feedback, and always super professional. It was a real delight having her help with our house even when we had really difficult tenants and helped us sort out messy situations.

October 9, 2025
Unprompted review
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Reply from Knight Frank

Thank you so much Karthika for your lovely review,

It is truly a pleasure working with you, and I’m so glad I could support you through the challenges with your property.

If there’s ever anything else I can help with, please don’t hesitate to reach out. Wishing you all the best moving forward!

Kind regards

Sarah

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