Sarah Freeman at Knight Frank was an absolute star. She was diligent, provided regular feedback, and always super professional. It was a real delight having her help with our house even when we had re... See more
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Headquartered in London, Knight Frank has more than 27,000 people operating from 740 offices across 50 territories. We provide the highest standards of quality and integrity in global residential and commercial property advisory services.
At Knight Frank we build long-term relationships, which allow us to provide personalised, clear and considered advice on all areas of property in all key markets.
We believe personal interaction is a crucial part of ensuring every client is matched to the property that suits their needs best – be it commercial or residential.
Written by the company
55 Baker St, Marylebone, W1U 8AN, London , United Kingdom
Replied to 89% of negative reviews
Typically replies within 1 week
Excellent work - so quick, very responsive and efficient managed to get us the best deal. Louna made our lives easier and worked hard to deliver us a great outcome - would 100% recommend her.
I have rented a flat with Knight Frank and managed by Jocelyn Zhang, I must say her service is exceptional. Her responses are always prompt, supportive, and highly professional. Highly recommended.
Reply from Knight Frank
Recently experienced the professional services of Knight Frank to source and move into a property in South Kensington. Could not have been happier with the service provided by KF from the initial introduction and viewing through the offer, completion and contract finalisation process. Our primary contact Owen Merriman was outstanding, never missed a beat. Always available and responsive , knowledgeable and efficient, he was pleasure to deal with from start to finish.
Our circumstances were not straightforward and involved dealing with overseas visas, money transfers and document signing from abroad. This was all dealt with fantastically smoothly and we would recommend Owen and the team at Knight Frank very highly.
Reply from Knight Frank
We chose Knight Frank alongside a local agent to sell our property. Initial meeting was upbeat and positive, however, the portal/paperwork was extremely clunky (it’s a useful idea but I was unclear about which site [Knight Frank or the Home Owner Passport site] to use which then required a couple of resets and a Kafkaesque encounter with the Compliance Department requiring the intervention of the Office Partner.
Moving on to brochure production - the photographer and floor plan provider were excellent and we were extremely happy with the pictures chosen. I did, however, have to rewrite the text of the brochure myself due to inaccuracies and poor grammar. From this point on there was virtually no communication about how the property was being marketed, what publications etc. etc. which had been part of the initial sell and the reason we chose a global firm alongside a local one. After a few weeks with nothing forthcoming, I contacted them to get an update, however, still no details were provided. I was then advised that a new member of the team had been recruited and would be handling the sale. Following another introductory meeting communication was a little better, however despite being assured of marketing activity and promotion none of this produced a single viewing! The suggestion was then a reduction in price. By contrast the local agent generated roughly 12 qualified viewings, telephoned with an update every week (sometimes more) and secured a cash buyer. When I advised Knight Frank about the exchange and completion dates I was made aware (for the first time) that the individual who had been recruited to manage my property was no longer with the business.
I should give credit to the Office Partner who agreed to reduce their contractual share of the fee from the joint agency agreement in favour of the local agent as given the performance of Knight Frank it felt much fairer. Would I recommend or use Knight Frank again? Definitely not!
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Walid Javadi was extremely professional and efficient in helping me rent a studio in a very short time. He handled everything quickly and made the whole process smooth and stress-free. Highly recommend his services!
Reply from Knight Frank
Lely Lupi from Knight Frank Property Management was a pleasure to collaborate with on the valuation of a recent property portfolio. She ensured inspections ran smoothly as had organised timings and access with various tenants, provided prompt responses to any queries and made introductions where necessary, to ensure the correct details were provided in a timely manner.
Reply from Knight Frank
Lizzie Normandale gave us outstanding service
She was that rare combination so often missing
In London agents of efficiency and charm. I rate
Her the best London agent I have dealt with
In 40 yeas.
I cannot rate her too highly
Reply from Knight Frank
First Class understanding and sensitivity from Mark Proctor and his fantastic Team at Knight Frank, Exeter. Having bought through them, I knew the experience of selling through them would be as seamless and thrilling as it has been. Mark knows the South West like no other and has a heartfelt passion for this magical part of the world.
Knight Frank's online portal prepared me for the legal side of things, which was extremely useful and in the office, Gemma and Rachael have kept everything super tight. Extra special thanks to Jane, who shows the viewings and is as genuine as they come. I wouldn't sell through anyone else. Thank you all.
Reply from Knight Frank
Efficient and smooth service from the Tower Bridge office re- letting my flat.
Walid Javadi is exactly the top agent we were looking for. Very friendly, professional and helped me and my family understand the rental market at the moment while also giving us a strategy how to approach it to get best results. We definitely achieved what we wanted and would recommend him 10/10 times for anyone who is looking for an agent to let your property.
Reply from Knight Frank
I’ve used Knight Frank for several years now. They rent my property promptly. A special call out to Katie Shaw and Francesca Levy, a dynamic duo, who go the extra mile for clients
Reply from Knight Frank
My Property Manager is Amira Valace. I have just moved in and lived in the apartment for about 20days. The service is quite good. Any problems we overcomed have been worked out quickly. It is lucky to me because I am a foreign student and this is my first time live along beyond my country. I feel safety and always being helped. So I am satisfied with my experience!
Reply from Knight Frank
I started to market my property some 16 months ago with another agency. It became clear after nearly a year that they were getting nowhere so I moved to Knight Frank.
they got me an offer at the asking price within a couple of weeks and then played a massive part in sorting out a particular issue which arose concerning an old Deed which no-one could find a copy of!
Consistently chased up both sides solicitors.
They come highly recommended, particularly Charlie Burnell, and I would us them again without any hesitation.
Reply from Knight Frank
I viewed several properties with Chanell Q. who took her time to not only show me the properties but the area which was not so very familiar to me. Chanell gave me invaluable, frank and honest advice. She has an amazingly good sense of what matters to another person and made the otherwise sometimes stressful experience of flat hunting enjoyable.
I love my experience with KF. Their staff is always ready to help you. Ann-Marie Agyemang-Badu has helped me several times with some issues that have been resolved amazing! Thank you.
Reply from Knight Frank
I don't normally take the time to write reviews, but the fantastic service I have received from Jocelyn over the past year has compelled me to do so. She is a genuinely dedicated property manager who consistently goes the extra mile.
Jocelyn has been looking after my property for over a year now, managing every issue that comes up. Her dedication and attention to detail are what truly set her apart.
For example, my tenant has been late with rent payments on occasion. Even though she is not strictly on the accounting team, Jocelyn has always been incredibly helpful and proactive in assisting me with these arrears.
Furthermore, whenever any property-related issue arises, she brings it to my attention immediately. She doesn't just inform me; she proactively helps me take action to resolve the problems quickly and efficiently.
As an overseas owner, having a reliable and trustworthy property manager is extremely important to me—it's essential for my peace of mind. The experience I have had with Jocelyn has been nothing short of fantastic.
Reply from Knight Frank
Rented a flat through them, were mostly ok although many issues with the flat and they were not really responsive, the checkout experience was the worst we ever had. Claimed half of our deposit for damages that were already in the check in, couldn't substantiate the claims so the amount they asked for decreased, involved TDS and waited until the last possible day to then call us and try to intimidate to accept their last offer of £200. When we said no then they released the funds as a gesture of "goodwill". Unprofessional and despicable conduct
Excellent service during the recent purchase of our new home. Big shout out to Tom who was our main contact. Nothing was too much trouble. Every query was handled speedily and with professionalism. Very impressed with the whole team and would highly recommend.
Sarah Freeman at Knight Frank was an absolute star. She was diligent, provided regular feedback, and always super professional. It was a real delight having her help with our house even when we had really difficult tenants and helped us sort out messy situations.
Reply from Knight Frank
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