United Kingdom
Review of Linley & Simpson
Door lock repaired quickly. Thanks Stephen Shodia.
Reply from Linley & Simpson
Happy to assist with the door lock repair, please feel free to get in touch again if you need any further assistance!
- Stephen
Review of Redgate Lodge
Great dealing with Redgate Lodge - I dealt with Andy who was excellent from my initial contact to handover. Redgate provide top quality cars with top quality service- look forward to dealing with them again.
Reply from Redgate Lodge
Thanks for the kind words! Andy and the team really appreciate it. We’re glad you had a great experience and look forward to helping you again in the future.
Review of Richer Sounds
Ordered a hifi rack from Richer. Didn't want to spend too much money and found one in the clearance. It arrived a day late after paying for next day. The item was extremely poor quality and had broken parts. I managed to put the rack together and then realised it wasn't the one I ordered (similar but round legs rather than square). I was going to buy from Amazon but I assumed Richer would have better quality products but I was clearly wrong.
Reply from Richer Sounds
Thank you for your review, although I was very sorry to read about the problems you had with your recent order of a Hifi rack from our online clearance section.
Customer service is our top priority so it is most concerning to hear the rack arrived in a poor condition, late and to add insult to injury didn’t appear to be the one you ordered. Please accept my apologies for the poor service and assurances I will take get to the bottom of the matter urgently.
So that I may do so, and resolve this to you complete satisfaction, please could you contact me with your details? My e-mail address is..
tomg@richersounds.com
Sincere apologies again,
Tom Griffiths
Head of Customer Service
Richer Sounds
Review of CeX/WeBuy - United Kingdom
Very difficult to contact. Store didn't have enough cash to pay me, so said they would send it via bank transfer. It's was a Saturday so said it would be sent on Monday and would be received on Tuesday. Cash wasn't sent on Monday and was finally received the following week. No phone number to call so had to email which took over a day for a response. Very poor all round, will never deal with this company again.
Reply from CeX/WeBuy - United Kingdom
Hi,
Thank you for your review and I'm sorry if there was a delay in receiving the payment.
We offer cash payments on the basis of first come, first served as trading goes on for the whole day and the stores may not have cash all the time. We can't guarantee cash payments as they totally depend on the availability of cash.
Faster Payments are received by the payee almost immediately (as soon as the funds have left our account) but we ask our customers to allow 1 working day for the funds to show in the account. The payments processed on a Friday or the weekend are cleared on Monday or latest by Tuesday.
Once again, I offer my apologies if there was a delay in receiving the money, your review has been shared with the management of the store as a feedback.
If there's anything else I can help you with, please email me via the support page.
Regards,
Franciana
