Lighting Legends Reviews 254

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their durability and superior performance compared to alternatives. The ordering process is described as easy and efficient, complemented by super-fast delivery and secure packaging. People also appreciate the wide range of options available, including connectable sets and extension cables, which allow for customization to fit any outdoor space. Consumers consistently highlight the exceptional customer service, noting quick, helpful, and detailed responses to inquiries. The team's dedication to resolving issues, even going above and beyond to locate missing parcels or address concerns with products, is frequently mentioned. The positive experiences extend to after-sales support, with customers appreciating the company's willingness to provide advice, replacements, and solutions to any problems encountered.

Based on these reviews

Rated 5 out of 5 stars

Fantastic lights fantastic customer service. Bought 30m of elite festoon lights with remote controller. Really bright and dimmable. Thick solid cables. Really well built, not your cheap style. All in... See more

Rated 5 out of 5 stars

We first noticed lightning legends on Facebook. Loved the look and colour of the lights. We’ve now got 3 sets and they have totally transformed the look of the garden. So easy to install and fantasti... See more

Rated 5 out of 5 stars

The post sale service, website and quality of product were and are top class. One of the best companies I have had the please to deal with. Ciera was responsive, knowledgeable and v v helpful. I would... See more

Rated 5 out of 5 stars

I would recommend lighting legends to anyone thinking of purchasing there lights. Yodel delivery lost my package, and I tried contacting lighting legends with no joy. But after 3 attempts, a perso... See more

Rated 5 out of 5 stars

We purchased the outdoor festoon lighting, and love them for our pergola! They're really high quality, and have lots of options of length for both the lights and the plug extension, which meant we c... See more

Rated 5 out of 5 stars

Good response from queries about products and the quality and reliability of the products have been great ! When I wanted to extend one of my much older strings it turned out the new ones have a diffe... See more

Rated 5 out of 5 stars

Firstly ignore the negative comments. Lighting Legends are exactly what the name suggests LEGENDS. Quality products first class communication and swift delivery. The lights I ordered have tran... See more

Rated 3 out of 5 stars

The out door lighting set is a good quality. I'm giving a 3 star review due to customer service. After I bought the lights it became apparent that I would need a additional capping screw to make the l... See more

Rated 4 out of 5 stars

High team. I have now purchased 4 sets of Super elite festoon warm white lights at various lengths. Every time service and delivery have been excellent. The lights are of excellent quality and... See more

Rated 5 out of 5 stars

I bought some lights through B&Q but was sent a similar but slightly different product. Dealing directly with Lighting Legends to get this rectified was easy. Their customer service was excellent and... See more

Rated 5 out of 5 stars

I rate this company most highly. I have bought festoon lighting from them on several occasions since 2020, different lengths of cable with extension leads as well as both warm white & multi coloured... See more

Rated 5 out of 5 stars

Well look. I have messed around with other companies and ordered lighting strings which looked good on the advert.. but were actually awful.. along with the aftermarket bulb replacements w... See more

Rated 5 out of 5 stars

First class service from Lighting Legends as always. Excellent quality lights, the heavy duty string lights plus the remote control unit. Look brilliant.

Rated 4 out of 5 stars

Delivery is quick and the items are very well packed. The lighting strings are good robust well made pieces of equipment. The one issue I have is: The lengths are fixed, it is good that strin... See more

Rated 5 out of 5 stars

I knew I wanted lights in my back garden, but I didn't know exactly the look I wanted, how I'd mount them, the exact length and a few other things. After speaking with the customer service people a... See more

Rated 3 out of 5 stars

Bought the festoon string lights last year. I've had good use of the them and enjoyed the warm white lights outside in my garden. Unfortunately the lights kept tripping my electrics and an electrician... See more

Company replied

Rated 5 out of 5 stars

The modular products are well designed and perfect for what we needed to give our garden a lift. Everything was packaged nicely, explained well and delivered promptly. Really good experience!

Rated 5 out of 5 stars

Very easy to order and delivered within a couple of days. Easy to install and hooked up to my Hive so I can switch them on when I want to.

Rated 5 out of 5 stars

Great customer service. Ive had the Outdoor Elite Festoon Waterproof Heavy Duty lights for almost 3 years now and not a single one has ever gone. Great quality lights. My son has just smashed two with... See more

Rated 5 out of 5 stars

I had such a great experience with Lighting Legends, from easy ordering, to quick responses to my queries and topped off with fast delivery. I would highly recommend. Really excited for spring now to... See more

Rated 5 out of 5 stars

My order of elite festoon lights was delivered promptly, well packaged and are of excellent quality. I supplemented the order with a remote control. A small issue with the remote module was discussed... See more

Rated 5 out of 5 stars

Purchased 2 sets of outdoor lights ... the quality is fantastic, and so much better than the previous sets I've bought of Amazon. The products are also backed up by a great customer service team ... t... See more

Rated 5 out of 5 stars

The ordering and delivery service was so easy and efficient. Delivery was super quick and items were well packaged ( I ordered 2 x 15m sets to get the length required. Very impressed with the quality... See more

Company replied

Rated 5 out of 5 stars

Had a great experience from beginning, kept me uo to date with delivery information. fast delivery and quality product. lights look great in my garden and around my hot tub

Rated 5 out of 5 stars

Yodel lost my garden lights. I got in touch with lighting legends who were extremely helpful and kept me updated whilst they got in touch with yodel. Who had infact lost my lights. They resent my lig... See more

Rated 4 out of 5 stars

Having used Lighting Legends products over the last few years whilst upgrading my garden set up I recently had a fault with one of their festoon light products, Despite being out of the guarantee pe... See more

Rated 5 out of 5 stars

Great quality product. Easy to use website for initial purchase, which also suggests relevant accessories and allows you to easily update your order (even once the initial payment has been... See more

Rated 5 out of 5 stars

After a recent garden makeover we were looking to add some lighting to finish it off. Tired of years of frequently replacing solar lights and having minimal or no light in the winter, we decided to lo... See more

Rated 5 out of 5 stars

Excellent experience all around. Lights are good quality, easy to set up and work well. Quick delivery too, on both of my orders.

Rated 5 out of 5 stars

We really do like our elite 30m lighting they are really well made and the part you can buy to dim the lighting is awesome we are really pleased with the delivery and everything from start to finish.... See more

Rated 5 out of 5 stars

My third purchase and I'm still impressed with the quality and service. Speedy delivery and well made lighting. Keep up the good work

Rated 5 out of 5 stars

Fantastic set of lights , large bulbs with a lovely glow ,easy to attach to garden fence , quick delivery . Customer services contact due to sizing and query of extra set and they were fantastic, quic... See more

Rated 5 out of 5 stars

These lights are great quality and give a great feel to my garden, fantastic service and delivery. I would definitely bye again form lighting legends.

Rated 5 out of 5 stars

I ordered the Festoon lights not sure how things would work but I have to say they were dispatched quickly, delivered safely and having installed them have been delighted with the product and the look... See more

Rated 5 out of 5 stars

I had an outstanding experience with Ciera from the customer service team. From start to finish, she was professional, courteous, and incredibly helpful. She went above and beyond to locate my missing... See more

Rated 5 out of 5 stars

Great service along with superb product from lighting legends, very happy with addition to our outdoor space.

Rated 5 out of 5 stars

Great product along with excellent after sales support. Even 2 years after first purchase. Will def be using again.

Rated 5 out of 5 stars

Really love these elite 30m lighting they are so well made Really good delivery service and the dimmer for the lighting is a game changer so call being able to set the lights mood when ever you want d... See more

Rated 5 out of 5 stars

Excellent product, superb value for money and exceptional delivery time. Couldn’t ask for more!!

Company replied

Rated 5 out of 5 stars

The warm lights I ordered are great so I ordered some multi coloured bulbs and they are great as well

Rated 5 out of 5 stars

Love the lights, superb quality which is why I ordered more. The garden looks great at night when we turn them on.Many thanks.

Rated 5 out of 5 stars

I searched for some fairy lights and wanted some quality because used solar lights before and they don’t last. Found lighting legends, website looked great, lights looked great so ordered 6 sets as wa... See more

Rated 5 out of 5 stars

"Massive thanks for the incredible service after I gave my garden lights a close shave with the hedge trimmer — who knew landscaping could be so dramatic? Ciera was absolutely amazing with her promp... See more

Rated 5 out of 5 stars

I have bought a few items over the years and always been really pleased. In a recent purchase I ordered the wrong size. I contacted the team and what a great Service. Adam was on the case and ensured... See more

Rated 5 out of 5 stars

The customer service I have received from Lighting Legends is first class. They take feedback on their products, (positive and negative), very seriously and look to continually improve on the quality... See more

Rated 5 out of 5 stars

We bought our lights in August 2024, and in July 2025 we noticed a visible pool of water inside one of the bulbs. On contacting Lighting Legends, they quickly responded and advised us to check that th... See more

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Company details

  1. Lighting Store

Written by the company

We are on a mission to inspire people to transform their outdoor spaces and brighten up their gardens with our fantastic range of high quality lighting.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

254 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 20% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Unreliable light system

Bought 2 separate lights systems them and both have failed
after 1 year. They look attractive when first purchased but unfortunately they don't last long. Sorry to report this as I hoped not to write this.

August 16, 2025
Unprompted review
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Rated 4 out of 5 stars

Squirrels biting through drop down cable to bulb fittings

High team.
I have now purchased 4 sets of Super elite festoon warm white lights at various lengths.
Every time service and delivery have been excellent. The lights are of excellent quality and emit a great amount of light.
One issue however that I am having unfortunately is squirrels biting through the drop down cables to the bulb fittings.
So far 4 times, so have had to buy yet another set of 15m lights and also had to purchase from another garden light company 16mm black conduit in the hope it deters them.
It is becoming very expensive.
I just wonder if any other customers have had the same issue and just thought you should be made aware of it.

August 3, 2025
Unprompted review
Rated 5 out of 5 stars

Outdoor festoon lights

We purchased the outdoor festoon lighting, and love them for our pergola! They're really high quality, and have lots of options of length for both the lights and the plug extension, which meant we could tailor it to our garden.
We needed to contact customer services to help with a return of spare lighting, and Ciera was really kind and professional, and was able to solve our issue.
A huge thanks, we've already been recommending you to friends and family!

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great fast service.

Had a great experience from beginning, kept me uo to date with delivery information. fast delivery and quality product. lights look great in my garden and around my hot tub

July 17, 2025
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Rated 5 out of 5 stars

Very reliable supplier.

My order of elite festoon lights was delivered promptly, well packaged and are of excellent quality. I supplemented the order with a remote control. A small issue with the remote module was discussed with their experts, who offered advice for a resolution. When this proved unsuccessful, they quickly dispatched a replacement without quibble. I have used Lighting Legends before, and the quality of goods are of commercial quality, and far superior to those found in garden centres. Their overall service is always excellent. I thoroughly recommend them.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Love the lights

Love the lights, superb quality which is why I ordered more. The garden looks great at night when we turn them on.Many thanks.

June 6, 2025
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Rated 5 out of 5 stars

Great service and fast resolution

We bought our lights in August 2024, and in July 2025 we noticed a visible pool of water inside one of the bulbs. On contacting Lighting Legends, they quickly responded and advised us to check that the bulbs were securely tightened. They also sent us two replacement bulbs straight away. Very happy with the speed of their response and the outcome – great customer service!

July 2, 2025
Unprompted review
Rated 1 out of 5 stars

Waste of money

Bought two sets of Lighting Legends outdoor lights in May 2024. They looked great and just what we wanted. However, convieniantly for Lighting Legends, I started to notice water leaking into the bulbs just after the 12 month warrenty had expired. I contacted them but their "award winning" customer service were less than helpful, blaming me for not checking the bulbs were tight periodically. It does not tell you to do this in their instructions. I rteplaced the faulty bulbs but after around a week they blew the MCB on that circuit. Close inspection revealled that the seal had failed on one of the connectors. The lights have been reduced to unuseable in 13 months through poor design. Utter waste of money. On their website they get shinning reviews. This is because customers place these reviews after recieving their order and before such problems reveal themselves. You are then unable to change your review.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great Company, Great products and Great Service!

I have bought a few items over the years and always been really pleased. In a recent purchase I ordered the wrong size. I contacted the team and what a great Service. Adam was on the case and ensured I got the correct items. The correct goods sent immediately an I received them within 24 hours! plus a free return for my incorrect items. The quality of the Products are always top notch and I will be recommending them to family and friends without doubt. Thanks!

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company with quality support

I searched for some fairy lights and wanted some quality because used solar lights before and they don’t last. Found lighting legends, website looked great, lights looked great so ordered 6 sets as wanted 60m length and they were connectable. Lights arrived quickly and quality excellent. Ordered an extension lead too. I also ordered a dimmer unit which is amazing. I mention this because the dimmer unit worked when I first tested it but then the functionality apart from off/on didn’t work when connected outside. I emailed lighting legends and the support was amazing. They asked me to try different resets and advised of solutions which nothing worked. They didn’t hesitate to send out a new dimmer unit that they had tested first so knew it worked. I received this the next day and all is working perfectly and lights are brilliant. Ciera at lighting legends helped me and was incredible, the support has been the best I have ever experienced, friendly, timely and resolved. Well done this company you have got it spot on for quality goods and excellent support. I will be using you again

June 16, 2025
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Rated 1 out of 5 stars

Not Honest Ratings on their products

I had an issue with a product and the information supplied to me. I wrote a one star review and it was deleted, seems they only allow 4 and 5 star reviews so don’t trust this company.

May 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer care

Yodel lost my garden lights. I got in touch with lighting legends who were extremely helpful and kept me updated whilst they got in touch with yodel. Who had infact lost my lights. They resent my lights out to me and they look great in my garden. I would definitely recommend them to friends and family.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great product and customer service

I bought some lights through B&Q but was sent a similar but slightly different product. Dealing directly with Lighting Legends to get this rectified was easy. Their customer service was excellent and far superior to what we're used to these days! The correct product quickly arrived and it's just what we wanted. Great quality. I will definitely shop with them again but directly next time.

June 2, 2025
Unprompted review

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