Waterproof heavy duty festoon lights
Purchased heavy duty festoon lights, with IP65 waterproof rating. Like some others who have posted here have experienced, ours failed due to water ingress in less than 2 years. If you are outside of the 12 month warranty period, don’t waste your time trying exercise your consumer rights on faulty goods. They will give you fairly cut and paste responses telling you it couldn’t possibly be an issue with their product and it is your fault for not maintaining them properly, or that water ingress on waterproof lights should be considered as normal wear and tear. It’s a shame dishonest traders like this still exist. Save yourself the hassle and buy cheaper ones elsewhere with Amazon or the like - if there’s an issue you’ll at least be covered!
Reply from Lighting Legends
Hi Will, Sorry to hear about your experience. We understand how frustrating this must be. As the lights were outside the 12-month warranty period, we’re unable to offer a replacement, but we do appreciate your feedback.
We take product quality and customer satisfaction very seriously, and our products are designed to be durable and reliable. As the lights functioned as intended for a significant period, they met the expected standards at the time of purchase and installation. While we regret any inconvenience caused, we encourage regular maintenance to help prolong the lifespan of outdoor lighting.
Thanks Jon, Management.
