Best part about dealing with them was friendly and smart customer support (rare thing nowadays). Not too pushy, allocated me enough time to consider the terms, not putting a pressure to make me decide... See more
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I called the English customer service about an invoice OCR issue, and the lady was completely rude and unhelpful. She didn’t even try to help, just wanted to get rid of me.
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I had to take my cat to the veterinarian on Thursday afternoon. I was an acute appointment and they did blood tests. I submitted the invoice to Folksam when I came home, had a response on email two ho... See more
Company replied
Very bad experience. After 1.5 years with them, I am calling them to cancel the contract because I found much better price with another company and they tell me I have to pay the full year?? They do... See more
Company replied
Company details
- Insurance Company
- Auto Insurance Agency
- Home Insurance Agency
- Insurance Agency
- Personal Insurance Company
- Pet Insurance Company
Written by the company
Folksam är ett kundägt företag som erbjuder försäkringar och pensionssparande. Nästan varannan svensk är försäkrad hos Folksam och vi är en av Sveriges största kapitalförvaltare. Vår vision är att våra kunder ska känna sig trygga i en hållbar värld.
Contact info
Bohusgatan 14, 106 60, Stockholm, Sweden
- 0771-950 950
- kundservice@folksam.se
- www.folksam.se
3.4
Average
20K reviews
Replied to 95% of negative reviews
Typically replies within 2 weeks
Best part about dealing with them was…
Best part about dealing with them was friendly and smart customer support (rare thing nowadays). Not too pushy, allocated me enough time to consider the terms, not putting a pressure to make me decide
October 17, 2025
Unprompted review
Reply from Folksam
Hi Carrol!
Thank you so much for your kind words, it really makes me glad to read that you're satisfied with the way my colleagues took care of you when you were in contact with us. That's the exact feeling we want every customer to have when they've been in contact with any of our different departments.
Thank you so much for taking the time out of your day to leave this review. It means a lot!
I wish you a great rest of your day.
Best regards
Robin, Folksam
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I called the English customer service…
I called the English customer service about an invoice OCR issue, and the lady was completely rude and unhelpful. She didn’t even try to help, just wanted to get rid of me.
October 8, 2025
Unprompted review
Reply from Folksam
Hi Elvis!
I'm really sorry about your experience when contacting us. You should always be met with professionalism and respect, and I'm sorry you feel that was not the case this time. We would really like to get in touch with you and sort out the question at hand. You're more than welcome to contact us via our chat at folksam.se and speak to me or one of my colleagues.
Thank you for taking the time to leave a review, it's really important for us. Have a great rest of your day.
Best regards
Robin, Folksam
Very efficient animal insurance
I had to take my cat to the veterinarian on Thursday afternoon. I was an acute appointment and they did blood tests. I submitted the invoice to Folksam when I came home, had a response on email two hours later, and the reimbursement according to my policy was into my account the next day. Wow! I'm so impressed.
August 28, 2025
Unprompted review
Reply from Folksam
Hi Boer!
I hope everything is fine with your cat as of today, and that everything went as well as it could.
I'm really happy to hear that we handled your claim in the best way possible, that's always our goal.
Thank you for your kind review! I wish you a great rest of your day.
Best regards
Robin, Folksam
Fraud Company don't get insuted here
Do you have the same horrible exprerience with this company as i. Report them!
Waiting for hours to speak to somebody and then they break contact. They are rude. Very quick responding regarding your claim with a list what they need otherwise they do nothing. But when you send in all the things they need. You don't hear nothing of them anymore. When you call they press you away.
They obviously have no clue how to run there company.
They send letters with highing your own risk amount but they don't even have all the information. They are thiefs and frauds and i encourage you to make a report to the police of fraud. You can hold them legally liable for default!
August 28, 2025
Unprompted review
Reply from Folksam
Hi Soof!
I'm truly sorry that we haven't lived up to your expectations with us as your insurance company. Unfortunately, the processing times for insurance claims can be longer than usual at times, especially when there's a peak in the amount of claims coming in. But please rest assured that we're doing our very best to help everyone as soon as possible.
If there's anything on your mind regarding your claim, you're more than welcome to get in touch with us.
Thank you for your review. I wish you a great rest of your day.
Best regards
Robin, Folksam
Thiefs
Worst client service for non-swedish speaking. I cant get reimbursement for shady reasons and I pay quite a lot per year
August 11, 2025
Unprompted review
Reply from Folksam
Hi Gauthier!
I'm really sorry you feel that way. There should never be any uncertanties as to why we make the decision we do in a claim, and it should always be in line with the terms and conditions of the insurance policy.
If there's anything with your claim and our decision in this claim that's unclear or that you feel has not been handled in a correct manner, please contact us at 0771-950 950 and we'll go through your claim with you.
Thank you for leaving a review. It's really important for us to get more insights from you as a customer.
I wish you a great rest of your day. Take care.
Best regards
Robin, Folksam
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Best insurance company!
Never had any trouble with Folksam, always quick to respond and help with any issue.
July 8, 2025
Unprompted review
Reply from Folksam
Hi Nathalie!
We're so glad to hear that you've had such good experiences when you've been in contact with us, and we're very thankful that you took time out of your day to leave a review.
Thank you, and have a great rest of your day!
Best regards
Robin, Folksam
Worst customer service
Today I called Folksam for help with a payment that they owed me. Within 10 seconds of my call, the support lady accused me of "having a bad day", refused to listen to me and would talk over me when I tried to explain that the instructions she was giving me weren't working, and eventually hung up the phone after insisting she was trying to help me. Possibly the worst customer service experience I've ever had.
On the positive, I was able to phone back and speak to a more qualified rep who did resolve my issue.
July 3, 2025
Unprompted review
Reply from Folksam
Hi Qupid!
I'm really sorry to hear about your experience when trying to get help with the problem you had at hand. You should always be met with professionalism and a desire to help.
I am glad though that you eventually got the help you needed.
We're thankful that you took the time to write about your experience. I wish you a great rest of your day.
Best regards
Robin, Folksam
No payment for Stolen Car after 11 weeks
My car was stolen on the 22nd of March and we still cannot get payment from Folksam 11 weeks later despite a police report being submitted, a full accident report, a receipt for the purchase of the car and endless additional documentation being submitted several weeks ago. I have NEVER experienced anything like the horrendous level of service.
June 10, 2025
Unprompted review
Reply from Folksam
Hi Shay!
I'm so sorry that you've had to go through all of this, with your car being stolen as well as us not living up to your expectations. Obviously some time has passed since you wrote your review, but if anything in this matter is still unresolved, we would greatly appreciate if you gave us a call at 0771-950 950. That way we can go through your claim with you.
Thank you for sharing your experience, it's really important for us to get that insight.
I wish you a great rest of your day. Take care.
All the best
Robin, Folksam
Shocking service
Shocking service ! I will rather stick to the other one .
June 6, 2025
Unprompted review
Reply from Folksam
Hi Thomas!
I'm really sorry to hear that we've not been able to provide you with the service you're expecting. We're always aiming to give the best possible service at all times, and it's sad that this has not been the case here.
You are more than welcome to get in touch with us again, either through our chat at folksam.se or via phone at 0771-950 950, to give us a chance to resolve the issue at hand.
Thank you for your review, it's important for us to be able to develop our services. I wish you a great day.
Best regards
Robin, Folksam
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Sended documents 2 times
Sended documents 2 times, no even 1 replay to email. Poor service. This is how this company is taking care of costumers
April 24, 2025
Unprompted review
Reply from Folksam
Hi Aurimas!
I'm sorry to hear that we haven't been able to give you the service you expected when you needed it. You're more than welcome to give us a call at 0771-950 950 and we will take a look at your claim, and make sure to answer your questions and give you an update regarding the process.
Thank you for taking the time to leave a review, it's important for us.
I wish you a great rest of your day.
Best regards
Robin, Folksam
Folksam insurance company does not take…
Folksam insurance company does not take their customers seriously that many need to check out different insurance companies for their financial problems for everything that happens around Sweden today when prices go up in different places like food and electricity cost and the landlord raises the rent for many then you have to look at different ways to reduce costs so people can live and afford all costs
March 17, 2025
Unprompted review
Reply from Folksam
Hello Esbjorn!
Sad to hear that you feel that way. Thank you for taking the time to give us your opinion, it is important for us and our work going forward.
I wish you a nice day!
Best regards
Caroline, Folksam
Rude customer service
The customer relations operator has been very rude, shouted at me and scolded me! I wanted to make a complain about her but there is no way that I call customer service again. And it is not possible to send an email! I was just trying to ask about prolonging contract, she didn’t even allow that!
December 23, 2024
Unprompted review
Reply from Folksam
Hi Asu!
I'm sorry to hear that your experience with our customer service is far from what we strive for. As a customer you should always be met with respect and a will to give you the service you're looking for.
I understand that you rather not call us again, even though we would love to get in touch with you to sort out what has happened. You're always welcome to contact us via our chat at folksam.se if you'd prefer that way of contact. Our chat is manned by agents between the hours of 08:00 - 17:00 monday - friday.
Thank you for leaving a review. It's important for us in our future work.
I wish you a great rest of your day.
Best regards
Robin, Folksam
when i am on vacation in pakistan i…
when i am on vacation in pakistan i have accident there then i claim to floksam because i have full home insuarace, they told me before going to hospital you need to inform us, what the Fu.k? i am injured in 3rd world cntry from were you cannot call internationally, (if you want you need to inform netwrk prvider) mean 1st i need to call folksam or sos internationl take permission if they allow me then i go to hospital, if i go without permission and inform them after when i come from hospital then they say we cannot help you in this.
December 7, 2024
Unprompted review
Reply from Folksam
Hi Hikmat!
I'm really sorry to learn about your accident, and I hope that everything is going well with you.
When it comes to insurance claims, it's always important that we follow the terms and conditions of the insurance policy at hand, but also that we're clear about what in the terms and conditions that is subject for our decision in the claim.
If you feel as if we've handled your claim wrongly in any way, or that we've not been clear in our communication with you, you're more than welcome to contact us at 0771-950 950 and we'll take a look at your claim.
Thank you for taking the time to leave a review. It's always important for us to hear about the experience or our customers.
I wish you a great rest of your day, and a speedy recovery.
Best regards
Robin, Folksam
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Best insurance for both private &…
Best insurance for both private & travel that I´ve ever had!! I can only recommend "Folksam" as a very good insurance*****
December 29, 2023
Unprompted review
Reply from Folksam
Hello Per,
How lovely to hear 🌸
Thank you very much for your nice review and feedback.
Best regards
Isabell, Folksam Customer service
Great service and easy to use.
November 1, 2024
Unprompted review
Reply from Folksam
Hi Obydur,
Thank you for your nice rating and it's nice to hear that you are satisfied with our service. Thank you for taking the time to give us a review.
Wish you a nice day! =)
With kind regards,
Malin, Folksam Kundservice
I had an trafic accident and i did not…
I had an trafic accident and i did not help expected since the website in swedish and on the phone they send you to read online.
I got even a lawyer but the insurance took 2 months to recognise him as my representative.
Check your rights before dealing with insurances in Sweden, not even paying they help you.
June 27, 2024
Unprompted review
Reply from Folksam
Hello Lulu,
I am sorry to hear that we did not meet your expectations.
If you are not satisfied with our decision in your case, you can have your case reconsidered. You need to contact the claims department and they can help you. You can reach them on the phone number: 0771-950 950, weekdays between 9-17.
Best regards
Isabell, Folksam Customer Service
Your product is quite expensive…
Your product is quite expensive comparing others in the market for similar services .
October 17, 2024
Unprompted review
Reply from Folksam
Hello Yogesh,
Thank you for your review and feedback.
Best regards,
Isabell, Folksam Customer service
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im very happy with folksam and the help…
im very happy with folksam and the help i got when my car window got stone damage
June 6, 2024
Unprompted review
Reply from Folksam
Hey Jarl!
I am glad to hear that you are satisfied with the help we were able to give you.
Thank you very much for the positive review! 🌹
Kind regards
Caroline, Folksam
Reported damage was never followed up
Reporting damage that the other party was responsible, got told that we had to wait for correspondence from the other parties insurance company in order to continue with repairs, after three months we had heard nothing to call Folksam back. They had closed the case and not informed us that WE were responsible to call the other insurance company. They completely ignored us and this is unacceptable and lack of respect. This could have been handled way better, and the guy on the phone should not have hanged up on me... So time to change insurance company.
August 6, 2024
Unprompted review
Reply from Folksam
Hi David!
I'm sorry you didn't get the information and help you expected from us. Of course, we don't want our customers to be treated like that.
Feel free to contact our claims department on telephone number 0771-950 950 if there is anything else we can help you with regarding your claims case.
Kind regards
Caroline, Folksam
I sent you a letter and have been…
I sent you a letter and have been waiting for a response from you for a month now. That's what I think about you.
June 6, 2024
Unprompted review
Reply from Folksam
Hej Kirill! I understand that you feel disapponted because you did not receive the help you expected. Thank you for taking the time to write to us, contact us via our chat or by phone on 0771-950 950 and we will help you look into this!
Greetings
Caroline, Folksam Customer service
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