Best part about dealing with them was friendly and smart customer support (rare thing nowadays). Not too pushy, allocated me enough time to consider the terms, not putting a pressure to make me decide... See more
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I called the English customer service about an invoice OCR issue, and the lady was completely rude and unhelpful. She didn’t even try to help, just wanted to get rid of me.
Company replied
I had to take my cat to the veterinarian on Thursday afternoon. I was an acute appointment and they did blood tests. I submitted the invoice to Folksam when I came home, had a response on email two ho... See more
Company replied
Very bad experience. After 1.5 years with them, I am calling them to cancel the contract because I found much better price with another company and they tell me I have to pay the full year?? They do... See more
Company replied
Company details
- Insurance Company
- Auto Insurance Agency
- Home Insurance Agency
- Insurance Agency
- Personal Insurance Company
- Pet Insurance Company
Written by the company
Folksam är ett kundägt företag som erbjuder försäkringar och pensionssparande. Nästan varannan svensk är försäkrad hos Folksam och vi är en av Sveriges största kapitalförvaltare. Vår vision är att våra kunder ska känna sig trygga i en hållbar värld.
Contact info
Bohusgatan 14, 106 60, Stockholm, Sweden
- 0771-950 950
- kundservice@folksam.se
- www.folksam.se
3.4
Average
20K reviews
Replied to 95% of negative reviews
Typically replies within 2 weeks
I pay full insurance ,i have 2 times…
I pay full insurance ,i have 2 times problems with my car and they dont want fix it,they are rasist and a big mafia with this insurance company,they just take the money and when you have problem they make you feel like a garbage. Rasist people
November 7, 2023
Unprompted review
Reply from Folksam
Hi,
It's sad to hear that we couldn't help you when your car broke down and I understand that you are disappointed when you don't get the help you expect.
If you think your case has received an incorrect decision, you can appeal your case. You do this by contacting us on 0771-950 950.
Have a nice day!
Best regards
Hampus, Folksam
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Useless disapointing. Did not delivered the services which…
Did not delivered the services which were suppose to cover in case of damage to the car. Company is offering dodgy and shady hidden policies to save money when a customer is in need of help.
July 23, 2023
Unprompted review
Reply from Folksam
Hi Kamran!
Sorry to hear that you are unhappy with our handling of our injury.
If you believe that something has been handled incorrectly, you can appeal our decision. You do this by calling our claims department.
You can reach them on phone number 0771-950 950 Monday-Friday from 07:30 to 17:00.
Thank you for taking the time to give us a review.
Sincerely
Ulrika, Folksam Customer Service
It is ridiculous to receive an invoice…
It is ridiculous to receive an invoice when you have not engaged the service. It makes one feel like it is your responsibility to pay, however I have not engaged this as a service.
September 26, 2023
Unprompted review
Reply from Folksam
Hi Richelle.
Sometimes we send you an offer of an insurance so that you do not miss out on any protection, we do not force you to start an insurance with us.
If you do not pay the invoice, the insurance or insurances will be terminated and we will not send a claim.
Best regards
Caroline, Folksam
Crashed Epa Traktor
My son crashed his Epa Traktor on 15th Juli 2023, until now folksam has treated us as criminals and withhold information and don't payout the car which is at the scrapyourd.
called today and still nothing, tomorrow we are going to do a police rapport for theft of our car by folksam!
worst insurance company ever!!!
September 18, 2023
Unprompted review
Reply from Folksam
Hej Ofir,
Vad tråkigt att läsa att du är missnöjd med behandlingen av din skadeanmälan.
På nedan länk har vi samlat information om det är så att man inte är nöjd med ett beslut som vi fattat:
https://www.folksam.se/kundservice/flera-satt-att-kontakta-oss/om-du-inte-ar-nojd
Med vänlig hälsning,
Malin, Folksam Kundservice
Invited
Bra service
September 12, 2023
Reply from Folksam
Hej Anton.
Vad glad jag blir att läsa att du tycker vi har bra service.
Tack så mycket för det fina omdömet. 🌹
Med vänlig hälsning
Caroline, Folksam
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Invited
Reply from Folksam
Hejsan Pawel,
Tack för ditt fina omdöme och för att du tog dig tiden att lämna det.
Önskar dig en fortsatt fin kväll!
Med vänlig hälsning
Isabell, Folksam Kundservice
Invited
Reply from Folksam
Hej Nicolaj! :)
Härligt att höra att du är nöjd med oss!
Tusen tack, för att du tog dig tid att ge oss ett omdöme! :)
Med vänlig hälsning
Ulrika, Folksam Kundservice
The worst insurance company ever!
We had a home insurance in Folksam. My mother broke her shoulder, and Folksam didn't wanted to pay to an old 75 years old women. She is registered on my home adress, and lives with us. Jovana Karac was my contact from Folksam. Also, my dother had an allergy on our vacation in Greece and we visited a doctor, again she was refused by Folksam for 1000 swedish crown. I had medium home insurance, and both of these cases should be covered by our home insurance. This is a big spam company, they have biggest prices compared to others, and when something happens, they know how to trick you and not pay. STAY AWAY FROM FOLKSAM!!!
August 11, 2022
Unprompted review
Invited
Folksam is a World Class Insurance…
Folksam is a World Class Insurance organization that takes care of its customers with full care whenever we needed it.
I am using my 2 Car insurance and home insurance since very long time and I am fully satisfied with this Organization.
August 8, 2023
Reply from Folksam
Hi!
We are happy to hear that you are satisfied with us as a company. Thank you very much for your nice review.
Sincerely,
Diza, Folksam
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I have received the help I needed in…
I have received the help I needed in good time
June 28, 2023
Unprompted review
Reply from Folksam
Hi Susan,
How good that we were able to help you in a quick and good way, when you needed our help
Have a nice day!
Best regards
Hampus, Folksam
The best insurance company 👌
October 18, 2022
Unprompted review
Reply from Folksam
Hi Danny!
Many thanks for your nice rating about us and so nice to see that you seem satisfied with us as a company.
We appreciate you taking the time to rate us!
Have a nice day! 😊
Sincerely
Sara, Folksam
Hyrbilsforsäkring
Hyrbilsforsäkring - A BAD JOKE TOTALLY AND otterly useless.
6 hours and not a peep from them???
Car broke down and was promised a rental.
Had to call them since they told me if I could look online to ir be better chance so found available Cara called them back and told them, now I am told to book myself and pay 8000 I would be geting back later?????
Why don't you just get the finger out and book it for me as promised besides you told me that you would call me back within 5-10 min and nothing my family sit here stranded is 21.34 in the evening we we been waiting over 6 hours and this is how folksam treat their high paying customers.
But a lot of bad excused it is summer it is this it is that.
And that us why we have this insurance to cover when is needed not when it is NOT needed ok
Thank you for ruining our holidays plane to Tanzania now canceled 4 weeks planned over 2.5 years gone and here we sit at McDonalds halfway to Danmark Kastrup.
Ordering hotel and making claim total refund including our plante tickets = 67.000
No more folksam
June 30, 2023
Unprompted review
Reply from Folksam
Hi.
I am sad to read that you are not satisfied with the help and handling of your claims case.
We cannot handle individual cases through this channel. You are welcome to call us on telephone number 0771-950950 between 07:30 and 17:00.
At the link below, we have collected information if you are not satisfied with a decision we made: https://www.folksam.se/kundservice/flera-satt-att-kontakta-oss/om-du-inte-ar-nojd
Kind regards
Caroline, Folksam
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Very satisfy
May 17, 2023
Unprompted review
Reply from Folksam
Hi Antou! :)
So happy to hear that you are satisfied with us!
Thank you for taking the time to give us a review! :)
Have a nice summer!
Sincerely
Ulrika, Folksam Customer Service
I am really disappointed about the poor…
I am really disappointed about the poor services where they were processing my case.. The case worker interpersonal skills were recognized but my rights of benefits were not achieved unfer Folksam insurance policy
September 19, 2022
Unprompted review
Reply from Folksam
Hi Samuel!
Sorry to hear that you are unhappy with us.
If it concerns a claim case where you believe that something has not been done correctly, you always have the opportunity to appeal our decision.
In that case, you can contact the Claims Department on telephone number 0771-950 950. They are on site Monday-Friday from 07.30 to 17.00.
Sincerely
Ulrika, Folksam Customer Service
Invited
Bra service!
May 14, 2023
Reply from Folksam
Hej.
Tack så mycket för det fina omdömet. 🌹
Med vänliga hälsningar
Caroline, Folksam
Invited
Reply from Folksam
Hej,
Det var så lite!
Tack för betyget och ha en trevlig dag!
Med vänlig hälsning
Hampus, Folksam
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Great support and great insurance i…
Great support and great insurance i recommend it to anyone, i have multiple insurances and services from them and i have always been glad to have them on every case and occasion i used them.
November 30, 2022
Reply from Folksam
Hi ssmb212
Thanks for the great review, im glad to see that you are happy with us 😊
Kind regards
Markus, Folksam
Terrible customer service !!!!
March 21, 2023
Unprompted review
Reply from Folksam
Hi Sanz,
It was sad to hear you felt that way. We hope that we can help you in the best way in the future and that we will regain your trust in us.
Best regards,
Hampus, Folksam
The customer service is so friendly and…
The customer service is so friendly and they advised me on how to go about my errand.
March 15, 2023
Unprompted review
Reply from Folksam
Hej Dorothy,
Glad to hear that you are happy with our customer service.
Have a nice day!
Best regards
Hampus, Folksam
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