Best part about dealing with them was friendly and smart customer support (rare thing nowadays). Not too pushy, allocated me enough time to consider the terms, not putting a pressure to make me decide... See more
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I called the English customer service about an invoice OCR issue, and the lady was completely rude and unhelpful. She didn’t even try to help, just wanted to get rid of me.
Company replied
I had to take my cat to the veterinarian on Thursday afternoon. I was an acute appointment and they did blood tests. I submitted the invoice to Folksam when I came home, had a response on email two ho... See more
Company replied
Very bad experience. After 1.5 years with them, I am calling them to cancel the contract because I found much better price with another company and they tell me I have to pay the full year?? They do... See more
Company replied
Company details
- Insurance Company
- Auto Insurance Agency
- Home Insurance Agency
- Insurance Agency
- Personal Insurance Company
- Pet Insurance Company
Written by the company
Folksam är ett kundägt företag som erbjuder försäkringar och pensionssparande. Nästan varannan svensk är försäkrad hos Folksam och vi är en av Sveriges största kapitalförvaltare. Vår vision är att våra kunder ska känna sig trygga i en hållbar värld.
Contact info
Bohusgatan 14, 106 60, Stockholm, Sweden
- 0771-950 950
- kundservice@folksam.se
- www.folksam.se
3.4
Average
20K reviews
Replied to 95% of negative reviews
Typically replies within 2 weeks
Worst insurance compmy I have ever seen.
June 13, 2024
Unprompted review
Reply from Folksam
Hi Kumar,
Sad that you feel that way.
Feel free to contact our customer service by phone, 0771-950950 and we can look into what happened.
Wish you a nice day!
Sincerely,
Malin, Folksam Kundservice
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I had a deeply disappointing experience…
I had a deeply disappointing experience with Folksam. After being robbed and losing a significant amount of gold, my family and I were treated as if we were criminals. The process was stressful and degrading, compounded by the clear bias we faced due to our foreign background. Instead of receiving support during a difficult time, we were met with suspicion and unfair treatment. It's disheartening to see an insurance company, which is supposed to provide peace of mind, act in such an unprofessional and discriminatory manner. I would not recommend Folksam to anyone, especially those from diverse backgrounds. Their approach is not only unfair but also unjust.
July 5, 2024
Unprompted review
Reply from Folksam
Hello Khan,
I am sorry to hear that you have been robbed and that you lost a significant amount of gold. Also that you feelt misstreated by our claims department.
When you have lost something or in your case been robbed, you have to send in documents or receipts for the things that has been lost.
But i recommend that you speak to the claims department so that they can help you answer all your questions but also to adress the treatment you received when you were in contact with them. Of course, it shouldn't feel like you're being accused when you call them.
You can reach them on: 0771-950 950, weekdays between 9-15.
Best regards
Isabell, Folksam Customer service
Water leak in the ceiling
Water leak in the ceiling. Called emergency number and they told me to call back on monday unless it got worse during the weekend. Water dripping from the ceiling inside and we dont find the source. It dripped for some 30 min then nothing but clear we have an active leak.
Tried to call back monday and their phone system is a joke. No estimate just ”many people are calling right now” and takes hours then suddenly cutting connection and you are expected to call back and start from last in line again.
Finally got through and was told I had to figure out myself what to do and who to call as they first need to know if its something covered by our insurance. Why were we not told that the first time we called?
We have 4 weeks waiting time for anyone to come check based on the calls Ive made.
This insurance company is a joke and they have a lousy customer service and approach.
July 1, 2024
Unprompted review
Reply from Folksam
Hi, Michaela!
I'm sad to read about your water leak. I hope that it will be fixed soon.
I understand that there was information that seems to have been left out during your first call. We apologize for this and hope that your view of us will change in the future.
Kind regards
Caroline, Folksam
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From December 2020 until June 2022
From December 2020 until June 2022, i was so ill, Folksom took good care of me since from day 1 untill such time that I was 100% function. I am a Folksom baby.
June 21, 2024
Reply from Folksam
Hi Elena.
Sad to read that you were ill, I hope you are feeling better now.
Thank you for taking the time to leave the nice review. I am glad that you are satisfied with our help. 🌹
With kind regards
Caroline, Folksam
Simply great
I recently had the pleasure of dealing with Fol and I can't say enough good things about my experience. From start to finish, their customer service was exceptional.
When I needed to file a claim, the process was incredibly smooth and stress-free. They handled everything with such efficiency and professionalism, making sure I was kept in the loop every step of the way. The claim was processed quickly, and I received my payout without any hassle.
June 6, 2024
Unprompted review
Reply from Folksam
Hi,
Thank you for your nice rating and it's nice to hear that you are satisfied with our service when the accident happened. Thank you for taking the time to give us a review.
I wish you a nice day and a nice summer! =)
Sincerely,
Malin, Folksam Customer Service
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For big package home insurance If you…
For big package home insurance If you lost your keys and if it's not showing your name and adress on it they don't gonna help you at all
Also telefon line is totally catastrophe
Waiting time take over more then 1 hour and suddenly cutting connection and you should call back again
After all they open and close again and again until you get crazy for service
June 14, 2024
Unprompted review
Reply from Folksam
Hello,
I am sorry that the insurance does not live up to your expectations. If you have any questions regarding your claim, i recommend that you talk to the claims department and they can help you. You can call them on phonenumber: 0771-950 950, weekdays between 9-15.
I thank you for your review and your feedback.
Best regards
Isabell, Customer service
FF081396988S
Hej, I have contacted Folksam several months ago about a damage I had at home and been ignored twice after contacting again. Very frustrating
April 2, 2024
Unprompted review
Reply from Folksam
Hello Ale,
I am sorry to hear that you have not received any feedback regarding your claim.
I recommend that you speak to the claims department so they can help you with your claim and any concerns you may have. You can reach them by phone number: 0771-950 950, weekdays between 9-15.
Have a nice day
Best regards
Isabell, Folksam Customer service
Invited
Bra information
May 29, 2024
Reply from Folksam
Hej Mats.
Tack för att du tar dig tid att lämna ett omdöme och vad roligt att läsa att du är nöjd med vår information.
Med vänlig hälsning
Caroline, Folksam
They always find a way to decline
They always find a way to decline
You should lie to let them belive!
September 5, 2023
Unprompted review
Reply from Folksam
Hi Marcus.
I am sorry to read that you feel that you are not getting help from your insurances.
Feel free to contact us on phone number 0771-950 950 weekdays between 09:00 and 17:00 to speak to our claims department so that we can go through and explain our decision. You also have the opportunity to have the decision reconsidered if you wish.
With kind regards
Caroline, Folksam
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Reply from Folksam
Hejsan Apple,
God morgon och tack för ditt fina omdöme 🌸
Önskar dig en fortsatt fin dag.
Med vänlig hälsning
Isabell, Folksam Kundservice
The worst insurance company
The worst insurance company. After reporting the damage, it was very difficult to contact the people responsible for my case. In fact, my case was constantly transferred to other people. No contact with the current responsible person. I do not recommend! Apart from all the stress associated with the damage, it is now even greater because the insurance company does not treat the client well.
February 26, 2024
Unprompted review
Reply from Folksam
Hello Klaudia, I am sorry to hear about your experience. You can always have your case reconsidered if you are not satisfied with the decision. You can also call if you have any questions about your damage case. Phonenumber: 0771-950 950, weekdays 9-17.
I would like to thank you for your review and your feedback.
Best regards
Isabell, Folksam customer service
Folksam wrong information / bad service
Folksam did not pay the examination fee for the damaged good as they promised on the first contact. I am still trying to reach someone about the case, but they do not even relpy my massages. I am planning to end my contract and make an official complaint about the case.
January 5, 2024
Unprompted review
Reply from Folksam
Hi Barış!
We're sorry about the delayed answer to your review. We've gone through our reviews at Trustpilot and found some reviews, such as yours, that unfortunately has been left unanswered. That's why we're getting back to you just now.
I'm sorry to learn about your experience with us as your insurance company, in regards to your claim. It's always important that we're following the terms and conditions of your insurance policy, but also that we're clear about what in those terms that is the basis of our decision.
If you feel as if we've not been clear about our why we've made the decision we've made, or if you feel like we've not handled your claim in a correct manner, please contact us at 0771-950 950 and we'll take a look at the situation at hand.
Thank you for your review. I wish you a great day.
Best regards
Robin, Folksam
They were prompt and responded to all…
They were prompt and responded to all my concerns
January 31, 2024
Unprompted review
Reply from Folksam
Hi Solomon! :)
So great to hear that you are satisfied with us!
Thank you very much for your review! :)
Sincerely
Ulrika, Folksam Customer Service
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Reply from Folksam
Hello Delma! :)
So lovely to hear that you are satisfied with us.
Thank you for your review! :)
Sincerely
Ulrika, Folksam Customer Service
The worst insurance!!!!!
First of all, it’s impossible to reach out to them!! I’ve been calling from the early morning and they answered me just now (it’s 4 pm). Crazy!!!
Second of all, it was an accident at my house and they refused to pay the right amount of money. It’s supposed to be x amount of money and they only said they can pay half of that price. It won’t even cover the materials!
I’ve been completely robbed. I’m paying lots of money for this insurance, they won’t respond to any of my emails, they won’t pick up my phone, they won’t pay the money and it’s been almost a year!
I definitely don’t recommend this insurance. The most horrible experience.
January 30, 2024
Unprompted review
Reply from Folksam
Hello Dainius,
I am sorry to hear that you feel disappointed. I would recommend that you speak to the claims department and they can help you clear up any misunderstandings. Phone number: 0771-950 950, weekdays 9-14.
If you are not satisfied with the case workers decision, you can contact the case workers manager and request a final review.
If you are not satisfied with Folksam's final decision, you have the opportunity to request a review by kundombudsmannen. The kundombudsman can make an impartial assessment of your case.
Best regards
Isabell, Folksam customer service
Folksam lost my trust
I've always had a positive view of Folksam until we had a water leak in our bathroom. Folksam failed to handle it in a reasonable way. The entire thing took over our life for half a year.
* They hired a company that took months to remove the old bathroom. This should take no more than a couple weeks. The subcontractor offered "svartarbete" for additional work. We didn't think Folksam took this seriously at all.
* The agent didn't speak English so I had to constantly get help.
* We would call the assigned company 5 times and they wouldn't answer or call back. They said they only call back if you leave a message. It's like some game to get them to show up. When we realized months had passed and nothing was happening, we asked Folksam to switch build companies, they refused. So we had to take a payout instead and hire our own workers, costing us a lot more than if Folksam provided a reasonable builder.
* Folksam admitted they don't use the assigned builders that often and it showed because their cost estimates were completely wrong. The initial payout was missing roughly 100 000 sek of damages and we had to spent tons of hours correcting all their mistakes.
* Getting a clear answer from Folksam on anything was super difficult. Why can't they answer basic questions about the claim?
You have insurance for these difficult moments in life and Folksam completely failed.
January 29, 2024
Unprompted review
Reply from Folksam
Hello Brad, i am sorry to hear that you had problems with the builders and the agent.
I will take this up with the claims department and i want to thank you for your feedback.
Best reagards
Isabell, Folksam Customer service
Cannot recommend - 0 stars
Cannot recommend. One year after damage to a car, the amount has not been paid out and case not finished. The Worst insurance company I have ever seen. Can recommend to avoid and use a serious and honest insurance for cars and everything. If you Email Them, it takes months with no reply. It is so bad it is not even a security to have insurance with Them. 0 stars.
February 18, 2023
Unprompted review
Reply from Folksam
Hi Anne!
We're sorry about the delayed answer to your review. We've gone through our reviews at Trustpilot and found some reviews, such as yours, that unfortunately has been left unanswered. That's why we're getting back to you just now.
I'm really sorry to learn about your experience with us in connection to your claim. That's not how we want you or anyone else to experience our service. We're always striving for quick and correct decisions and responses in the claims we're handling. It's obvious that we've not fulfilled that vision in this case, and I'm sorry about that.
Considering the fact that it's been quite a while since you left your review, I sure hope you've gotten the help you needed. If not, or if there's anything else that's left unanswered or unresolved, please feel free to contact us at 0771-950 950.
Thank you for your review. I wish you a great day.
Best regards
Robin, Folksam
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Reply from Folksam
Hej Elena,
Tack för ditt betyg och hoppas att du framöver kommer känna samma sak, när du behöver kontakta oss.
Önskar dig en trevlig dag!
Med vänlig hälsning
Hampus, Folksam
You contribute for nothing
No point in signing up for this insurance which will give you nothing
October 1, 2023
Unprompted review
Reply from Folksam
Hi Marie!
Sorry to hear that you are unhappy with us.
If it is a damage decision that you are not satisfied with, you can always choose to appeal our decision.
You do this by contacting the Claims Department on telephone number 0771-950 950. They are on site Monday-Friday from 07.30 to 17.00.
Thank you for taking the time to give us a review!
Sincerely
Ulrika, Folksam Customer Service
Invited
Reply from Folksam
Hej Patric! :)
Tack för ditt omdöme!
Med vänlig hälsning
Ulrika, Folksam Kundservice
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