Rude customer service
The customer relations operator has been very rude, shouted at me and scolded me! I wanted to make a complain about her but there is no way that I call customer service again. And it is not possible to send an email! I was just trying to ask about prolonging contract, she didn’t even allow that!
Reply from Folksam
Hi Asu!
I'm sorry to hear that your experience with our customer service is far from what we strive for. As a customer you should always be met with respect and a will to give you the service you're looking for.
I understand that you rather not call us again, even though we would love to get in touch with you to sort out what has happened. You're always welcome to contact us via our chat at folksam.se if you'd prefer that way of contact. Our chat is manned by agents between the hours of 08:00 - 17:00 monday - friday.
Thank you for leaving a review. It's important for us in our future work.
I wish you a great rest of your day.
Best regards
Robin, Folksam