Gjensidige Försäkring Reviews 5,200

TrustScore 4 out of 5

4.0

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Rated 4 out of 5 stars
Verified

_ From mob _ Good luck to all living correct! Hello to all here. From the creator and owner of: dennisinthereality (point) nu _

Rated 5 out of 5 stars

I had an issue with the air suspension system. I booked myself a service by an authorised service place and reported the issue to the insurance company. Everything went smooth and I just paid the self... See more

Rated 5 out of 5 stars
Verified

Reliable and Efficiet Gjensidige made it easy to get insured. Fast setup, clear coverage options, and reasonable pricing. So far, very satisfied with the service

Company replied

Rated 1 out of 5 stars

In Gjensidige's large travel insurance, you are completely uninsured within the EU for medical care. You have to use your own insurance, which everyone has through their health insurance card. Public... See more

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Company details

  1. Insurance Agency
  2. Insurance Company

Written by the company

Gjensidige grundades i Norge för över 200 år sedan. Allt började med en tanke om gemenskap – brann det på granngården kunde den byggas upp igen med hjälp av det människor hade betalt in till den gemensamma ”brannkassen". Idag är vi det tredje största försäkringsbolaget i Norden och vi erbjuder trygga och prisvärda försäkringar för din bostad, dina fordon och dig själv.

Vi strävar alltid efter att bli bättre

Hör gärna av dig med dina synpunkter

Anmäl din skada på gjensidige.se, vi svarar inom 24 timmar. Nio av tio är kunder är nöjda med vår bilskadehantering.

Contact info

4.0

Great

TrustScore 4 out of 5

5K reviews

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Replied to 60% of negative reviews

Typically replies within 2 weeks


Rated 4 out of 5 stars
Verified

_ From mob _

_ From mob _

Good luck to all
living correct!

Hello to all here.

From the creator and owner of: dennisinthereality (point) nu
_

October 15, 2025
Rated 5 out of 5 stars
Verified

Super fast claims service and very…

Super fast claims service and very helpful staff

August 18, 2025
Gjensidige Försäkring logo

Reply from Gjensidige Försäkring

Hej Mads
Vad roligt att du upplevt en hjälpsam och snabb hantering i mötet med Gjensidige.
Stort tack för ditt fina omdöme och för att du är kund hos oss.
Ha en fortsatt fin dag
Hälsningar Caroline på Gjensidige

Rated 1 out of 5 stars

Extemely unreliable! The worst insurance company that I ever known. Very late on their services. Always, looking for all sorts of excuses not to cover the cost!

Extremely unreliable!
@Emily, I have taken several attempts to convince Gjensidige to review our cases (related to our cars and house incidents). You guess what, absolutely POINTLESS. We realised that we don't get anywhere, unless we take the cases to court and pursue legal actions (costly and time-consuming) or move on!

Unfortunately, we couldn't afford to take the legal route, got robbed by you (as a premium customer), and decided to move on.

Of course, you are a cheaper option in the market, but indeed a great gamble.

I also think some of the Gjensidige employees at the claim department are extremely unprofessional and impolite!

I can write a history book about how unreliable you are!

July 24, 2025
Unprompted review
Gjensidige Försäkring logo

Reply from Gjensidige Försäkring

Hi Houman! Sorry to hear that. If you want us to look at your case again or need to clarify something, you are always welcome to contact us. Sincerely, Emily Gjensidige Försäkring

Rated 1 out of 5 stars

Extremely unprofessional and…

Extremely unprofessional and disorganized — still waiting since April

I have had a very frustrating and disappointing experience with Gjsidinge. I submitted all required documents and have been waiting for my money since April — and still nothing has been resolved.

On June 19, I was asked to send my latest payment specification. I sent it the same day, which was the most recent one available at the time (from May 23). Now they falsely claim that I never sent it, which is completely untrue.

To make matters worse, they are now asking for the June specification, but that document only became available after June 25. They should know this — it was impossible to send it earlier.

The entire process has been incompetent and unprofessional. I now have to wait another 2–3 weeks for a mistake they made, on top of already waiting months.

What’s worse is that one of their employees was especially rude to me over the phone — showing no respect or understanding of the stress and financial pressure this delay is causing. No one has taken responsibility, and the communication has been poor at every stage.

I’ve asked to speak to a manager and I truly hope someone with real accountability gets involved.

Based on this experience, I do not recommend Gjsidinge to anyone. Disorganized, slow, and disrespectful.

June 30, 2025
Unprompted review
Gjensidige Försäkring logo

Reply from Gjensidige Försäkring

Hi Borko! I am sorry that you are dissatisfied with how your case has been handled. Please contact us at skador@gjensidige.se and we will take a look at your case. Have a nice day! Sincerely, Emily, Gjensidige

Rated 5 out of 5 stars
Verified

Reliable and Efficiet

Reliable and Efficiet
Gjensidige made it easy to get insured. Fast setup, clear coverage options, and reasonable pricing. So far, very satisfied with the service

June 22, 2025
Gjensidige Försäkring logo

Reply from Gjensidige Försäkring

Hello.
We're delighted to hear that getting insured with Gjensidige was easy.
It truly means a lot to us that you're satisfied with the experience so far.
Thank you for choosing Gjensidige! / Best regards, Marija

Rated 5 out of 5 stars
Verified

My experience with Gjensidige as an…

My experience with Gjensidige as an Insurance Company. The company pay immediate attention to her customers incase of accident matters. I am rating the company with 70 percent in matters handling and prompt response.

May 5, 2025
Gjensidige Försäkring logo

Reply from Gjensidige Försäkring

Hi Isaac! Thanks for your review. Glad to hear that you are happy with our service. Wish you a nice weekend! Sincerely Emily, Gjensidige

Rated 4 out of 5 stars
Verified

So far so good!

April 1, 2025
Gjensidige Försäkring logo

Reply from Gjensidige Försäkring

Hej! Tack för ditt omdöme. Det gläder oss att du är nöjd! Ha en fortsatt fin dag! Hälsningar Emily på Gjensidige

Rated 1 out of 5 stars

In Gjensidige's large travel insurance

In Gjensidige's large travel insurance, you are completely uninsured within the EU for medical care. You have to use your own insurance, which everyone has through their health insurance card. Public healthcare applies regardless of how it works in different EU countries. In addition, deductible 1500 SEK which is difficult to get up to with public healthcare. Fraud simply to charge for something that you do not get. Their invoice works great if you have to mention something that they manage well. Shame on you!!

October 21, 2024
Unprompted review
Rated 1 out of 5 stars

Beware of Gjensidige – A Greedy Insurance Company That Can't Be Trusted!

If you’re looking for an insurance company that’s happy to take your money but goes to great lengths to avoid actually providing the coverage you paid for, then look no further than Gjensidige. They’ve proven, not once but TWICE, that their priority is saving themselves money rather than helping their clients.

I’ve experienced this firsthand: I started treatment under an agreed plan with one officer, only for them to suddenly replace that officer with someone new—whose sole job seems to be to find a way to stop your treatment! The new representative will make absurd requests, dig through the fine print, and latch onto the tiniest uncertainties just to deny you the care you need.

It’s a pattern with them—repeatedly switching staff, stalling, and trying to weasel out of covering essential treatments. It’s clear they care more about saving their bottom line than supporting their customers. If you value your health and well-being, steer clear of Gjensidige. You can’t trust them to be there when it really matters.

October 1, 2024
Unprompted review
Gjensidige Försäkring logo

Reply from Gjensidige Försäkring

Hej Aly
Tack för att du tog dig tid att lämna ett omdöme. Tråkigt att höra att du inte är nöjd. Vill du att vi tittar närmare på ditt ärende får du gärna maila oss på trustpilot@gjensidige.se. Önskar dig en trevlig helg
Hälsningar, Göran

Rated 1 out of 5 stars

Worst experience in life

They have a huge case in Tallinn, Estonia. This case is connected to a burned living building with over 70+ families. GJENSIDIGE didn't fulfil their contract and many of those families are homeless!
As a link can't be attached then google the case. This happened by April 22 and year 2022 in Tallinn, Estonia. Exactly in Pae 25, Lasnamäe district.
Share this for justice!

August 12, 2022
Unprompted review
Rated 4 out of 5 stars
Verified

Bra service!!

June 29, 2023
Gjensidige Försäkring logo

Reply from Gjensidige Försäkring

Vad fint att höra att du är nöjd. Tack för att du lämnat ett omdöme.

Ha en fortsatt bra dag
Vänliga hälsningar,
Göran Djokic

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