Folksam Reviews 19,888

I had a professional, fast and nice help by John Zetterberg
He helped me so nicely even when I called him asking questions all the time, he was the nicest until the last moment.

Thank you John, thank you folksam.

Wonderful service!

My car was towed to a workshop because it didn't start. Folksam sent tow truck. So, there was a fault in the car?

I have a car insurance which according to Folksam website claims that I should be able to rent a car. However, when contacted, they failed to help me to rent a car and told me to book myself, but they cannot guarantee that I would be reimbursed. What kind of service is this? They claim 24*7 service, but said cannot help on a Saturday?! The given contact number was also not correct according to the person who received the call..... totally disappointed

Hyrbil
25 % av dygns- och kilometerkostnaden

I have used Folksam car insurance for 5 years already. I have had some accidents during this time and there was never any problem with fixing the car. I just paid the deductible and the car was fixed.

Friendly, attentive, caring! I’m American, where we are taught in my assurance adjuster days to say 3 words! Don’t cover, sorry!😆refreshing?

Vänlig person med god kompetens ang gällande av mitt ärende!

Very bad experience.
After 1.5 years with them, I am calling them to cancel the contract because I found much better price with another company and they tell me I have to pay the full year?? They do not tell you this when you sign the contract. Who the hell put 1 binding year for insurance, it is per month everywhere in the world and you can cancel whenever you want. Shame!

Worst experience with an insurance company. After many years being their customer without making any claim, they find reasons to avoid paying you and get away with it. Disappointing and disgusting.

Extremely bad customer service. They do not read your messages, they do not even attempt to respond adequately. I will definitely change to another insurance company asap.
Worse than bad!

Sent email 3 weeks ago about hundskåda, still no reply. Cant log in to online to anmäla skada, because Dont have swedish bank account..

I am a folksam costumer for more than 2 years. Had an unlucky accident with my car. It was very easy to let them know about it and they were so helpful. The process was clear and easy. When I bought a new car although I had cheaper options from another insurances I decided to continue with Folksam because they were very professionla and helpful. Thank you Folksam.

They are good and easy to work with

Always very quick response from Caroline and good advise from her side. She handles the cases with alot of care, patience and gives good advises.

Feels like she‘s always reachable.

What a great service I received from this company. Prompt in answering the phone. The man helping me was super friendly and helpful. You could tell he got a genuine good feeling by helping me. Slashed my insurance costs in half and we’re quick to return some money to my bank account. 10/10

very bad that people don't talk nice to me because i speak english. I was have 2 car insurance and home insurance and now I will move everything from Folksam . And is close the line when I speak English

I'm sorry but your company is good but there is a big delay you have my case I took a lot of time and although I told your employees that my situation is not good because of what happened to me Please expedite my case because I have a lot of debts

I sent an e-mail to olycksfallsskador, regarding a case that was opened two years ago. The automatic reply said that during summer it might take longer to get a response. Three months later, I have not received any response yet. I called the customer service, but I had to wait 52 minutes until I was put in touch with a case handler.