Hi Gauthier!

I'm really sorry you feel that way. There should never be any uncertanties as to why we make the decision we do in a claim, and it should always be in line with the terms and conditions of the insurance policy.

If there's anything with your claim and our decision in this claim that's unclear or that you feel has not been handled in a correct manner, please contact us at 0771-950 950 and we'll go through your claim with you.

Thank you for leaving a review. It's really important for us to get more insights from you as a customer.

I wish you a great rest of your day. Take care.

Best regards
Robin, Folksam